Reply to my e mail for refund of faulty and substitute items 8 days later. Stating that I need to keep all items that are non perishable until after the lockdown and then return them for a refund in store . We were substituted with items that were far more expensive than we had ordered on all the items and by 8 days we had had to use them anyway, dog food, toothpaste, luxury items I don’t think. Disgusting service and I explained we are both shielded and cannot go out. Yes she said most people are !!! I will never use Morrison’s again. Common sense appears to have gone out of the window at head office or wherever the e mails and phone calls come from. People can not afford to stand out of money especially in these difficult times. This was an online food shop