If it could be zero I would, since the Hasting store has been handling online delivery they do not deliver half of what you order and then only informed you by email 5 minutes before delivery which was already 1 hr late, this was @ 6.45 pm (for a 4pm-5pm slot) so they had plenty of time to inform me beforehand and this is not the first time this has happened. Having to pay a delivery charge (£4.50) for only some of your order makes you feel like being Ripped Off. I did try cancel as soon as I knew the situation but they do not answer the telephone. We all know that sometimes things are missing but they could have informed me at the time it was "picked" and they could have offer an alternative. "At this time" is no excuse as others can deliver.