Morrisons used to be at least on a par with the other mainstream supermarkets but they have seriously deteriorated, particularly since CV19 lockdown. Their own-brand products have gone down in quality and their policy on substituting more-expensive items and then charging the customer the extra is unacceptable. Customer services reply but insist that non-perishable items must be returned to a store to get a refund. Try e-mailing the CEO, Mr Potts. No reply. Try sending him a letter by recorded delivery. No response. The company has gone to Potts and he is clearly not in control.