Morrison’s Heckmondwike The incident occurred today, Thursday 16th July 2020 in between 14:45-16:30. I had E-gift vouchers which I tried using at the petrol Station and got refused by a sales attendant called Gazala, who assumed without even checking that they were school vouchers, even though I insisted it was a gift card. So she pointblank refused and I had to pay by my bank card. Chris Haigh, one of the managers in the store who was supposed to deal with my query was extremely unhelpful, I provided email proof which he wouldn't even look at and his exact words were "I am not prepared to help you". So out of frustration, I called the Morrisons Head Office and spoke to John who clarified I could use the vouchers at the petrol station. I got John to speak to Chris Haigh who falsely claimed they were school vouchers. He for some reason was totally refusing to help me! I asked to speak to a store manager or someone above him and he said "they are not in today". As I was going out of the store, I came across James the store manager (Chris also seems to be a persistent liar!) Within 5-10 mins, he accepted that the e-gift vouchers can be used and gave me a refund as I paid by my bank card and accepted the e-gift card. I am baffled at the service given by Chris the manager, I was polite and did not step out of line. What was supposed to be a short trip to fuel my car took 1 hour and 45 mins, with Chris Haigh being the biggest hurdle.