Went to Morrison's at Hunters tryst Edinburgh, Went to the till 10 items and under, I went with a basket, with 3 bottles of juice and 11 small items, she moved to the other tills as I was over 10 items. I didn't count the small items so don't know how she counted them in the basket, anyway I went to another till and eventually got served, I explained this to the till operator , and she agreed that was over the top, and when is at the till she lets people in for items of 14.I filled in a survey , and then received a phone call from the store manager backing his assistant 100% up, Now I understand about where to draw the line on the amount of items in a basket, but she was a jobs worth, and she could not see I had 14 items in basket, as I thought I had 10 and we had the basket in the hand, last time in this shop, I would love to stand and watch how she counts how many items are in a basket, and I don't think this is customer service at all.