Basically they came to read my meter's on the 10th of September on behalf of Bristol Energy, we are on the priority list, and the person who read the meter's put the wrong figures and my direct debit went up more than double for my October direct debit basically I pay £85 , and the direct debit for October bill is £270.00 and because of this someone from this company is supposed to of come out on the 1st of October, and Bristol Energy have not received my new reading so can not change the direct debit for the 12th of october.so I will have to cancel my direct debit until it is sorted not very impressed with this situation