Very very poor service and abusive staff. From engineer to arrogant representative in complaints department. I had smart meter replacement booked and the engineer arrived earlier. I asked him for two minutes so I can turn my computer off (to prevent me losing the project I was working on). The engineer became agitated, frustrated and was shouting at me. Eventually he refused to do the work at all, after I took a day of working from home and lost most of my income for that day, left at such speed that he damaged my driveway. After making complaint, Morrisons claimed that I was swearing at the engineer and quoted a slang sentence I apparently said – I do not use slang, the engineer made it up. Complaints department is ignorant and arrogant. I still have no smart meter fitted.