For the most part, my experience with Mortgage Finder was positive. They were efficient at arranging the mortgage process, and helpful in liaising between the developer and bank to ensure handover of the unit. What loses them a couple of stars is a 5,000 Dhs fee charged by the bank that they arranged my mortgage through which they claimed not to know about until after I had signed the contract with the bank. I'm not confident that claim was the truth, and even if it was - the entire point in hiring a mortgage broker is so that they are able to give you visibility and transparency on the mortgage process - not knowing about a huge fee like this before recommending I sign with that particular bank is simply not acceptable. I complained to Mortgage Finder about this but they were unwilling to take any action other than to apologise for not knowing about the fee.