We contacted Mercedes-Benz of Sheffield today to enquire about a GLB through the Motability scheme, and we were extremely disappointed with the service we received. The salesperson's (Jordan) tone and attitude were unprofessional and disrespectful. Specifically: 1. We were told that test drives are not possible on any day, which is unusual as the customer (who i was translating for) has been able to test drive cars through Motability in the past. 2. The salesperson was unable to provide the nformation about the boot size, which is essential as we needed to ensure it can accommodate an electric wheelchair. 3. We were nformed that adding paid options or adaptations to the car is not possible for Motability customers, which contradicts what I have been able to do previously for this customer and also contradicts what the Motability website suggests. This experience left me and the customer feeling disheartened and disrespected. The salesperson's lack of knowledge, unhelpful attitude, and unprofessional language ("mate") were unacceptable. We contacted Motability to report this experience. We would not recommend this dealership based on our experience.