“Trustpilot reviews
Thanks for your review!
Motability Scheme
Add photo
Your review is pending.Read more
Charlotte
2 reviews
GB
Rated 2 out of 5 stars
I can't afford the car I need!
I'm due to renew my car but have found out that all the 0% deposit ones are electric. The council won't give me permission for a charging point because I don't have my own parking.
Electric cars are being pushed out to some of the most vulnerable people when the grid isn't ready or like me live in places where we don't have private parking so will never get a permanent charging point.
I'm disabled!!? I was told that if I got an electric car it's perfectly acceptable for me to go & wait somewhere while it charges up bearing in mind they quoted a 20 minute wait for a fast charge when there isn't enough fast chargers to accommodate this so I'd be looking at a 40 minute wait.
This then forced me to look at petrol or hybrid cars but the deposits are above & beyond what I have available to me because I'd need an automatic due to my arthritis.
After going through the search criteria not a single car suits my needs that I can afford.
One car was the size I need & the deposit was just within my range but it was a manual & with severe arthritis in my hands that's not going to work for me.
How is motability meeting client needs anymore? The car I have now was £150 deposit it's now £1500, 6yrs ago a car I got was £50 deposit now over £2000. I had an estate 9 years ago it was a £50 deposit now they're over £2500.
I'm willing to put my new car money towards a car so enquired to get the rest of the deposit via grant & was told no, keep the car I've got which isn't meeting my needs or go electric.
At the point now where I'm going to be left car less because I don't want to keep spending my full PIP on a car that doesn't suit my needs anymore but don't have any money to buy a car to replace the motability one.
Catch 22 stuck between a rock & a hard place!
Date of experience: 21 November 2024”
“I have a cable tie holding one side of the back of the power wheelchair. It's going to be two weeks without proper use. Motability refuses to say it's safe so I contact RSA. They care little about how they treat me. The back has lost any structure. I will into other ways to have a wheelchair”
“I recently had the pleasure of purchasing a Hyundai Kona N Line Electric from Kam at Just Motorgroup Hyundai Preston, and I couldn’t be more satisfied with the experience. From start to finish, Kam demonstrated exceptional professionalism, knowledge, and a genuine commitment to ensuring I found the perfect vehicle to suit my needs.
Kam took the time to thoroughly explain all the features and benefits of the Kona N Line Electric, making sure I was fully informed before making my decision. His expertise and passion for the vehicle were evident, and it truly made a difference in my purchasing experience. He was patient, attentive, and never pressured me into a decision—qualities that are rare to find in a salesperson.
The entire transaction was smooth and hassle-free. Kam went above and beyond to make sure everything was taken care of promptly and efficiently. He was also incredibly responsive to any questions I had, both during and after the purchase, ensuring I felt confident and comfortable with my new car.
The Hyundai Kona N Line Electric itself is a fantastic vehicle, and I’m thrilled with my choice. Kam made the entire process enjoyable and stress-free, and I would highly recommend him to anyone in the market for a new car. If you’re looking for top-notch service and a salesperson who genuinely cares about your satisfaction, Kam is the person to see!
Thank you, Kam, for making this such a positive experience. I absolutely love my new car!”
“I have been waiting in my car since 5.20 pm yesterday it is now 2.09 am RAC originally told me they would be there at 9.00 pm It is now 8.5 hours I have been waiting for RAC I have phoned them 4 times in the past 15 minutes and still they refuse to let me know if they are coming
I am in terrible pain my body is so stiff and I am so exhausted They do not treat you as a human being I am disabled and old Avoid RAC at all costs”
“Disgusting company, car exhaust broken rattling and a garage area manager said we're not repairing it, got onto mobility wanted £250 to get out contract go to a new dealer, ceo ignored emails, 3 brainless young girls at executive office useless, financial ombudsman to investigate, as many customers said on reviews they treat vunerable bad if you speak out they tyreaten you to terminate contract stop you getting a car, tye govneed to sack ceo and investigate this Disgusting company, they won't get away with it forever more of us speak out better, press informed,”
“I’ve been with Motability for approx 16 years . They always helped me and when I needed to change car early was not problem . But also at times of 3 yrs I was still happy with my car I thought . Why be gready and get a new car just because I can . So I stay with my car 4 yrs . I helped them as they help me . Nothing is ever a problem and I have total piece of mind . Perhaps if people work out the total price they pay for a new car . Insurance and up to 3 driver gold breakdown cover . A change of car should I need to and all the other benefit . Free services . Free tyre service . Windscreen . Well everything and they give you money back if you look after your car . Reallywhats to moan about in my experience and in my opinion a great job done and I thank you all for being there when I’ve needed help . Is nice when people work together and not just moan . Wow everything you get included for your disability mobility 4 weekly payment . What a bargain and a joy to deal with . I thank you all kind regards and pls keep up your good work mr Jason dadds”
“mobility to be taken to court, financial ombudsman and press over a vunerable adult with mental health new to mobility has 6 months pip taken for damaged cars or no cars, no good condition payments £250 given mr caddick complaints after no final reply investigationbut ignored Mr Andrew Miller, Rebecca Philips abd staff, disgusting service mobility”
“Today I had a very flat tyre, Motability very helpful, and the RAC have been superb.
The tyre was attended to by the roadside, they came to us within a half an hour.
The tyre was removed and he has now taken it to the nearest quick fit tyre place, abd is asking if fen to check the rest fir me and took measurements with him to report the other tyres. Now that to me is absolute excellent service. The guy who came out was really polite and couldn’t be more helpful.”
“Motability advance payment on petrol cars have gone up astronomically , I know they give £750 towards the payment but that does not compenate for the price increase in the price rise, a week ago i was thinking of getting a Cupra formentor V2 but now it as gone up by £450 ,no way i think i will pull out of the scheme alltogether??”
“Absolutely second to none customer services. Look and learn others...this is how is done to perfection. Polite, helpful, patient, caring and you're treated like a human being.
Any issues with my first car were dealt with immediately and when I stupidly picked an unsuitable second car for my needs, Motability were behind me all the way to get me into the right car. No fuss, and nothing was too much trouble for them.
The staff at customer services are superb.”
“Had nothing hit problems with my car for 3 years didn’t have it at one point for three months sam at motorbility was very helpful and kept me up dated so that you Sam you went above and beyond in your job now a new problem has arrived I was told nope you can’t have a hire car nope you can’t have your money back for loss of use of vehicle to then being told a hire car is on its wats waited 2 hours no car to then be told AMBER had rang up and cancelled my hire car and now isn’t returning my calls she had earlier told me on the same gone she would grant me the hire car as good will soon as she put the phone down she rang up the hire company and cancelled it on me I have had no car jow since the 28th and there refusing to even speak about the situation with me fully disgusting there all about money and greed”
“a letter was received from Motability Operations c/o RSA Motability, which was not clear, so I wanted to clarify it, so I called them. The number in the letter was not working, so I searched their number online. I waited about 30 minutes than spoke with a person, who told"I transfer you", so I could not even answer to him, then another person picked up well after 1 hour of waiting on the phone, and I asked them what should I do, based on their letter. He asked" is it not clear from the letter?" I answered"not, this is the reson I called", so he put me on hold without any notice. After 1 hour and 29 minutes on the phone, a different branch/company of RSA picked up, who do not even deal with insurance. So this company is useless, and not helping at all. I could sugges how to improve their service, but they should pay a lot of money for those simple advices. Kindness, politeness, care, passion, listening, helpfulness. These are missing here.”
“Service was excellent Alisdair was very professional went over and above to insure was happy communication was excellent as updated on a weekly basis can’t recommend enough 10 out of 10”
“Customer service staff are so helpful, there is nothing too much trouble for them. I had to wait a little longer than usual for them to answer but only around 8 minutes. This is common for all contact centres. Helped me with my insurance queries and also my change of vehicle. I certainly couldn’t buy a large suv myself for small deposit and low monthly fee so think this is an excellent scheme. I understand less choice of car and longer waiting times but this is not just effecting motability but also private buyers too. I have had three cars on the scheme.”
“Answer calls after an hour of lucky. Some agents as hard as they try aren’t that knowledgeable. I find I do the work myself phoning around for new vehicle.”
“Trustpilot reviews
Money & Insurance
Motability Operations
Overview
Reviews
About
Motability Operations
Reviews 119 • Poor
TrustScore 2.5 out of 5
2.3
VERIFIED COMPANY
In the Money & Insurance category
motabilityoperatio
ns.co.uk
Write a review
Company activity
See all
Claimed profile
Hasn’t replied to negative reviews
Reviews
2.3
119 total
5-star
35%
4-star”
