“Had nothing hit problems with my car for 3 years didn’t have it at one point for three months sam at motorbility was very helpful and kept me up dated so that you Sam you went above and beyond in your job now a new problem has arrived I was told nope you can’t have a hire car nope you can’t have your money back for loss of use of vehicle to then being told a hire car is on its wats waited 2 hours no car to then be told AMBER had rang up and cancelled my hire car and now isn’t returning my calls she had earlier told me on the same gone she would grant me the hire car as good will soon as she put the phone down she rang up the hire company and cancelled it on me I have had no car jow since the 28th and there refusing to even speak about the situation with me fully disgusting there all about money and greed”
“a letter was received from Motability Operations c/o RSA Motability, which was not clear, so I wanted to clarify it, so I called them. The number in the letter was not working, so I searched their number online. I waited about 30 minutes than spoke with a person, who told"I transfer you", so I could not even answer to him, then another person picked up well after 1 hour of waiting on the phone, and I asked them what should I do, based on their letter. He asked" is it not clear from the letter?" I answered"not, this is the reson I called", so he put me on hold without any notice. After 1 hour and 29 minutes on the phone, a different branch/company of RSA picked up, who do not even deal with insurance. So this company is useless, and not helping at all. I could sugges how to improve their service, but they should pay a lot of money for those simple advices. Kindness, politeness, care, passion, listening, helpfulness. These are missing here.”
“Answer calls after an hour of lucky. Some agents as hard as they try aren’t that knowledgeable. I find I do the work myself phoning around for new vehicle.”
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Motability Operations
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Motability Operations
Reviews 119 • Poor
TrustScore 2.5 out of 5
2.3
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motabilityoperatio
ns.co.uk
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2.3
119 total
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4-star”
“Disgusting customer service ⚠️
Waiting 2 years for a new vehicle and being charged for a five year old car that’s not fit for purpose.
Rude unhelpful staff only concerned with profit instead of providing the service they are supposed to for disabled children.
Customer service Manager Alexandra Castle is not interested in finding a resolution. Worst management I’ve ever experienced.
Motabilty now reported to Financial Ombudsman and Trading Standards.”
“Full of lies and false promises. Five and a half months they’ve had my car in for repairs and nothing has been done. Complain every week and just more deceit and lies.
Never again”
“When Lord Sterling and Lord Goodman set this scheme up as a charity it was fit for purpose. Now it has turned into another greedy company governed by the FCA because the Charities Commission 😂😂😂 now say it's not a charity - sorry Sterling and Goodman but your legacy is worth nothing. Even though they have made a massive profit, Motability actually charge people for changing their vehicles when their disability worsens, as if these poor souls don't have enough to deal with. Motability also do not allocate a grant to those that need a certain sized car unless they answer ridiculous and personal questions that Motability are allowed to ask!!! I would understand if this was a company that wasn't based on a charity and was supposef to give their all to their customers but this is not the case. I've seen the millions in profits this company has made recently!!!”
“Mobility operations I want answers because you declined my good condition bouns for the damage I am wheelchair user what do you expect I just found out how much it going through auction for and location because mobility would not give the information wounder why because I found out how much you getting for the car YOU ARE RIPPING PEOPLE OFF BIG STYLE people work out your moblity money do it at the lower amount and then add price for car what they get for it through auction or dealer you will be shocked because know wounder ceo make 1.7 millions pounds mobility I want my bouns if not I take further I even go to papers it wrong what you are doing spread the word I will not back down to you mobility I been with you from 2015 to 2021 and you treat your customers like dirt lies after lies photo never lie look foword hear from you I already now gone to ombudsman service let me see what they got to say next step will come and any body want to knows where your moblity ends up. Try g3 car auction castleford West Yorkshire void this company not stress free package like they claim load of rubbish lot issues to sort out with you mobility”
“wont let u insure own car not even option to pay extra makes no sense have to insure inexperienced driver to drive me around causing more mental illness and stress”
“I find it wrong how thay treat people there people out there that got more then 3 points for speeding that get the motability car but someone that only have a lc20 with just 3 points get turned down and speeding is worse then lc20 thay have caused my partner distressed with her disability thay are bang out of order”
“Keep clear of Motability and Motability Cars, the Police seized my car on lies, they had my car taken away by a car recovery company, then Motability told me I cannot have my car back, they removed it from the Recovery Garages Premises, they advised me I was not getting my car back, I have no criminal record, had not committed an offence, but Motability said because I had my car cased it was a breach of my contract, even if I had not committed an offence and my car was ceased maliciously and I was cleared of any offence, I would not get my car back. I contacted RSA Motability Insurance company that insured the car to make a claim for the items I had in the car, over £700.00 of my items, they said I was not covered for my contents, Motability does not cover the driver or anything they have in the car, they only cover the car, The Disabled person is irrelevant, the car is important, they are still taking my Mobility money from the DWP, and I have no car, MOBILITY ARE THE CREAM OF CROOKS THAT TAKE YOUR MONEY BUT HAVE NO INTEREST IN YOU AS A PERSON.
THESE ARE GANGSTERS.”
“BEWARE!! This is a greedy coporate entity passing itself off as a charity.
Even a minor breach if contract will result in cacelling your contract; and take back the vehiclel;,sell it and keep any deposit all the while keeping all your remaining payments as well. They unscrupulous charlatans that think nothing of depriving a person of their car and allowance . They stole approximately 25k from me and left me without a car for the remainder of the contract. Which was approx 2.9 yrs - a crooked company run and controlled by a spurious coporate insurance company : Royal sun alliance .”
“DISSAPOINTED to say the least. Quoted one price for the advance payment when met with their motability expert 3 days later it went up £700. No sympathy no explanation LIKE it or LUMP it attitude from staff. Not impressed at all.”
“Motability scheme is good overall but totally let down by the service provided by the RAC who are contracted for roadside assistance. Rude staff who fob you off and fail to keep appts. Poor service provided.”
“Arranged with Arnold clark's Pollokshaws Road, glasgow, on the tenth of January, for our car to go in for a replacement indicator stalk on 22jan,as the part had to be ordered from Germany,and at that time, a courtesy car was booked. Was to attend between9-10am.at 9.15am rec'd a call from Carol-Ann at Arnold clark's to tell me therewas no courtesy car available. Asked her, as it was a relatively small repair, could it be done whilst I waited. She advised, she'd check the parts department to make sure the part was in, and came back to tell me, the part wasn't in yet. Most annoyed, as the courtesy car and repair had been arranged. Asked who the director, and or the service manager was to e mail them of my dissatisfaction, and she told me she wasn't allowed to divulge this. I then phoned motability operations in Bristol, and spoke with Laura, who phoned Arnold clark's on my behalf. Laura came back to inform me she spoke with a sales manager, who apologised, and said he was going to have a meeting with staff, to ensure good customer service. Found Laura to be patronising, and of no help, as she asked numerous times what I wanted. I informed her I felt unhappy with Arnold clark leaving me in the lurch, at the last minute,and only got from Laura was "oh bless" and two other dealerships, one in Kilmarnock, the other in motherwell, Miles away from me in glasgow. I am a full time carer for my wife, and can't leave her for too long. Getting nowhere with Laura, had to tell her, she should not have been speaking with the sales manager at Arnold clark, but the service manager, and asked Laura to get me someone else to speak with preferably a manager, as I was at the end of my tether, and getting nowhere. All I was looking for was a repair, and a courtesy car if it our car repair would take all day. Meantime, two hours later, no word from mobility, and left with a car we can only use minimally, and my disabled wheelchair wife is left in the lurch. Very poor service, and expected more from motability. Half expect poor service from a big corporation who appear to treat customers with contempt, but seriously let down by motability!”
