“Spoke to a young man on the Direct Line Motorbility customer service line what an absolute star nothing was too much trouble he was kind polite and professional.he made what is usually a problem for me to communicate correctly into a chat with a friend amazing customer service thankyou so much”
“I recently had the pleasure of purchasing a Hyundai Kona N Line Electric from Kam at Just Motorgroup Hyundai Preston, and I couldn’t be more satisfied with the experience. From start to finish, Kam demonstrated exceptional professionalism, knowledge, and a genuine commitment to ensuring I found the perfect vehicle to suit my needs.
Kam took the time to thoroughly explain all the features and benefits of the Kona N Line Electric, making sure I was fully informed before making my decision. His expertise and passion for the vehicle were evident, and it truly made a difference in my purchasing experience. He was patient, attentive, and never pressured me into a decision—qualities that are rare to find in a salesperson.
The entire transaction was smooth and hassle-free. Kam went above and beyond to make sure everything was taken care of promptly and efficiently. He was also incredibly responsive to any questions I had, both during and after the purchase, ensuring I felt confident and comfortable with my new car.
The Hyundai Kona N Line Electric itself is a fantastic vehicle, and I’m thrilled with my choice. Kam made the entire process enjoyable and stress-free, and I would highly recommend him to anyone in the market for a new car. If you’re looking for top-notch service and a salesperson who genuinely cares about your satisfaction, Kam is the person to see!
Thank you, Kam, for making this such a positive experience. I absolutely love my new car!”
“I’ve been with Motability for approx 16 years . They always helped me and when I needed to change car early was not problem . But also at times of 3 yrs I was still happy with my car I thought . Why be gready and get a new car just because I can . So I stay with my car 4 yrs . I helped them as they help me . Nothing is ever a problem and I have total piece of mind . Perhaps if people work out the total price they pay for a new car . Insurance and up to 3 driver gold breakdown cover . A change of car should I need to and all the other benefit . Free services . Free tyre service . Windscreen . Well everything and they give you money back if you look after your car . Reallywhats to moan about in my experience and in my opinion a great job done and I thank you all for being there when I’ve needed help . Is nice when people work together and not just moan . Wow everything you get included for your disability mobility 4 weekly payment . What a bargain and a joy to deal with . I thank you all kind regards and pls keep up your good work mr Jason dadds”
“Today I had a very flat tyre, Motability very helpful, and the RAC have been superb.
The tyre was attended to by the roadside, they came to us within a half an hour.
The tyre was removed and he has now taken it to the nearest quick fit tyre place, abd is asking if fen to check the rest fir me and took measurements with him to report the other tyres. Now that to me is absolute excellent service. The guy who came out was really polite and couldn’t be more helpful.”
“Absolutely second to none customer services. Look and learn others...this is how is done to perfection. Polite, helpful, patient, caring and you're treated like a human being.
Any issues with my first car were dealt with immediately and when I stupidly picked an unsuitable second car for my needs, Motability were behind me all the way to get me into the right car. No fuss, and nothing was too much trouble for them.
The staff at customer services are superb.”
“Service was excellent Alisdair was very professional went over and above to insure was happy communication was excellent as updated on a weekly basis can’t recommend enough 10 out of 10”
“Customer service staff are so helpful, there is nothing too much trouble for them. I had to wait a little longer than usual for them to answer but only around 8 minutes. This is common for all contact centres. Helped me with my insurance queries and also my change of vehicle. I certainly couldn’t buy a large suv myself for small deposit and low monthly fee so think this is an excellent scheme. I understand less choice of car and longer waiting times but this is not just effecting motability but also private buyers too. I have had three cars on the scheme.”
“Motability are great and is a great…
Motability are great and is a great opportunity for some of us to have a car without the aggro of owning your own car. Expensive at £3000pa but still. However greatly let down by the most awful dealerships at Nissan originally, and toyota secondly, who really couldnt give a stuff. I finally had to give the car back after 2 years as the service was so poor and stressfull dealing with the chumps. Motability were exemplary in their support at all times and gave me a partial refund on my advance payment and also a good condition bonus even though i was returning car early. Well done guys and thank you. Shame we have to use the dozy dealers if we're limited for choice locally and it shows.”
“I've been with notability for several years & had no problems ,but I am increasingly concerned about poor choice of estate cars on the scheme,slot of vehicles are small poky cars with not enough space for wheelchairs notability scooter that disabled person needs to travel with.
The choice of estate cars have decreased, we are even considering leading a car pay insurance tyres etc ,rather than be restricted by notability should very poor choice, the pandemic has limited mileage on returned cars makeing them more saleable for notability yet GCB bonus is messily £600,
It's an option worth looking into .”
“Normal people like myself, who have a very limited income, but very high need for a wheelchair accessible vehicle, are being priced out of the possibility of obtaining one due to the extortionate deposits now being required, better off buying second hand, save yourself money and aggro, and keep your pip allowance, absolutely disgusting that there are no affordable vehicles, it seems that most people who can afford the high deposits, are those who work full time, on a bloody good wage, but still get the full amount of pip”
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Charlotte
2 reviews
GB
Rated 2 out of 5 stars
I can't afford the car I need!
I'm due to renew my car but have found out that all the 0% deposit ones are electric. The council won't give me permission for a charging point because I don't have my own parking.
Electric cars are being pushed out to some of the most vulnerable people when the grid isn't ready or like me live in places where we don't have private parking so will never get a permanent charging point.
I'm disabled!!? I was told that if I got an electric car it's perfectly acceptable for me to go & wait somewhere while it charges up bearing in mind they quoted a 20 minute wait for a fast charge when there isn't enough fast chargers to accommodate this so I'd be looking at a 40 minute wait.
This then forced me to look at petrol or hybrid cars but the deposits are above & beyond what I have available to me because I'd need an automatic due to my arthritis.
After going through the search criteria not a single car suits my needs that I can afford.
One car was the size I need & the deposit was just within my range but it was a manual & with severe arthritis in my hands that's not going to work for me.
How is motability meeting client needs anymore? The car I have now was £150 deposit it's now £1500, 6yrs ago a car I got was £50 deposit now over £2000. I had an estate 9 years ago it was a £50 deposit now they're over £2500.
I'm willing to put my new car money towards a car so enquired to get the rest of the deposit via grant & was told no, keep the car I've got which isn't meeting my needs or go electric.
At the point now where I'm going to be left car less because I don't want to keep spending my full PIP on a car that doesn't suit my needs anymore but don't have any money to buy a car to replace the motability one.
Catch 22 stuck between a rock & a hard place!
Date of experience: 21 November 2024”
“Motability advance payment on petrol cars have gone up astronomically , I know they give £750 towards the payment but that does not compenate for the price increase in the price rise, a week ago i was thinking of getting a Cupra formentor V2 but now it as gone up by £450 ,no way i think i will pull out of the scheme alltogether??”
“Poorly trained staff who can't understand that some customers are on the Autistic spectrum, the woman i dealt with today infuriated me so much I had to end the call as it was impossible to get any space to explain what i needed to explain, now left stranded waiting for the twelth of never for a replacement hire car where Motability say its responsibility of Europcar and Europcar say its the responsibility of Motability, in 2025 Motabliity continue to remain amateur and clueless on customer service and dealing with people with a disability.”
“We contacted Mercedes-Benz of Sheffield today to enquire about a GLB through the Motability scheme, and we were extremely disappointed with the service we received. The salesperson's (Jordan) tone and attitude were unprofessional and disrespectful.
Specifically:
1. We were told that test drives are not possible on any day, which is unusual as the customer (who i was translating for) has been able to test drive cars through Motability in the past.
2. The salesperson was unable to provide the nformation about the boot size, which is essential as we needed to ensure it can accommodate an electric wheelchair.
3. We were nformed that adding paid options or adaptations to the car is not possible for Motability customers, which contradicts what I have been able to do previously for this customer and also contradicts what the Motability website suggests.
This experience left me and the customer feeling disheartened and disrespected.
The salesperson's lack of knowledge, unhelpful attitude, and unprofessional language ("mate") were unacceptable.
We contacted Motability to report this experience.
We would not recommend this dealership based on our experience.”
“Direct Line Motability is not fit for purpose. They don’t seem to understand that people have motability cars for a reason. Nothing seems to work properly. Emails with links that don’t work. You have to go through 3 to 4 people to speak to the correct person. They admit liability even when it’s obvious the other party was at fault. Come on Motability sort this out”
“I have been waiting 6 months for a 3008
from Peugeot Banbury. Car is here last few weeks but now subject to a recall from
October 2024. I had to access DVLA to find out what as no one could tell me. Told now we have two bits the last piece on back order we will call you today. 3.00 pm no call. I understand market forces but six months, now this with little communication.
I might have to look elsewhere for
Something it’s so impactful.”
“I'm giving them one star. I got my first Mobility car 3 years ago. A Hyundai Tuscon automatic PHEV. I paid just over £6,000 deposit towards my new car. Now I do need my car even if it's for short journeys. I have only done 3,000 miles in the 3 years.
If I go for another car I lose that deposit completely. However Mobility will make a big profit when they sell off the car.
I am now left with having to pay out another high deposit to get another car. If the car was privately bought on a PCP and paid for by myself using my Mobility allowance, it would of had some value in it to transfer onto another new car, a bit like a deposit but using the equity in the car to pay for it. Now Mobility are making a fortune out of disabled customers high up front deposits when they come to sell the car.
I know they give you a £750 refund but that's nowhere near the amount of money they will make from that cars sale. A lot of you will say get a cheaper car and pay a lower deposit. I need an automatic with electric plugin capabilities. It's like Mobility are taking all the profits from 3 year old customers cars. I thought this company was setup by the tax payers and was a charitable company?
No wonder they have £ million pound artwork on there office walls”
“I have a cable tie holding one side of the back of the power wheelchair. It's going to be two weeks without proper use. Motability refuses to say it's safe so I contact RSA. They care little about how they treat me. The back has lost any structure. I will into other ways to have a wheelchair”
