I was very skeptical about how this would work out for me after seeing so many bad reviews. I purchased the stand and it shipped promptly through FedEx. Then the problems began. First, my package was held up at U.S. customs. That was not their fault I guess. Secondly, trying to get ahold of someone is bloody murder. They have a phone number but no 1 800 number. After looking for some time I found their email and it was about a 24 hour turnaround to receive a response. Value for the money is awesome, however the customer service is lacking. In the end, the product works as advertised.