Posting here too so people know how appalling this company is. I ordered $300 worth of clothing two days ago off Motel. Immediately I realised I had purchased the wrong size in a pair of pants so I emailed customer service straight away and asked if they could please change it to the other size as it hadn’t been shipped yet and their terms say they can cancel the order before it has been shipped. The girl I spoke to said they couldn’t do it as it had already been shipped however when she sent me the shipment notification it was a separate order I had placed. I told her this and asked if she could still cancel the one that hadn’t yet been shipped. She never responded and that order was shipped off this afternoon with no regard to my simple request after I’d spent a whole lot of money at their store. The customer service team is an absolute joke. I will not be purchasing again from this store. I’ll now have a pair of pants that don’t fit properly because of their bs sizing and no way of returning them as I don’t live in the UK. Update - I complained to the same woman I’ve been talking to this whole time and she tried to gaslight me saying “we recommend stating the correct order number clearly and exactly what you’d like to do”. I stated the correct order number - she just couldn’t be bothered looking it up and instead looked up my name and just assumed it was the other order I had placed. If I could give Motel 0 stars I would. Their customer service is a disgrace.