Extremely bad experience shopping with Mothercare, and the customer service is as helpless as the shopping. I had ordered two items, a toy and a rocker for my baby and the rocker got delivered but does not suit the descriptions in the site and I had to return it. The other toy, though it reaches my destination was never delivered to me even after multiple reminders.i finally had to raise a return since it's not getting delivered after weeks. But then the return has not reached their hub and so they are not refunding. I asked for an email confirmation saying it will be refunded in so and so days, and that too they have not done. I do understand the corona situation, but then the customers must be informed of any issues. They are eager to take money from us but not refund.