DISGUSTED with attitude and treatment. Pram ordered for home delivery 3-5 days. 7 days later had not arrived, contacted customer care. Informed they had tried to deliver 3 times leaving a card - no card left. Gave contact phone number to ensure correct address, still no delivery. Cancelled order and repurchased with shop delivery/collection 3-5 days. Another 7 days passed but no contact from shop to inform it's ready for collection. On enquiry informed it had been there waiting for 5 days. No apologies no explanations. Moral of story is.... If you can't buy in store and take with you, buy from another company!