Poor customer service and rude staff at the counter who seemed to make up her own procedure. First incident: the staff could not redeem my gift card despite the online balance show a full amount of £500. She contacted Customer services and after 30 minutes long, they refused to overwrite and simply tell us to come back another day. We then wanted to make a complaint and when the store manager came over, and ran the gift card to another till, it worked finally. Second incident: I went to Mothercare store to return a baby grow with receipt and even brought the gift card I purchased it with. Staff was really rude, saying she could not issue me a refund when I told her the gift card balance is 0. Her colleague explained to her that it's not a problem, and sorted it out. Then she refused to give me the refund receipt, requesting to see my signature on bank card to verify. I didn't buy it with bank card so I wasn't happy with this request but still do so. Thought it was just it but she still didn't give me my receipt. She then asked what is your email address, at that point I was raging, and said I don't want the receipt to be sent to my email, or being bombarded by Mothercare's ads. Stay away from Mothercare from now on. No retailer should survive with such bad customer services