My friend and I bought some baby gifts worth £150 for our best friend's new born baby last March. The parcel delivered to a wrong address in another county.(we knew is because the very confused madam who received the parcel called us, saying it must be mistake as she lived 100 miles away from the address we wrote) And my friend has called countless time to mothercare and they had promised would do an investigation.She called again recently the customer service said she told them to stop investigating which she never did-- by common sense nobody would do that-- now they said for "data protection" they can't do anything..no refund!