I applied for re-finance on my motorbike agreement as I was due to make a balloon payment (which I wouldn't have been able to pay such a large sum- Covid and all)- MotoNovo were really helpful- in the months leading up to the expected payment date they sent me paperwork for me to read through so I can understand my options. When I called and spoke to an advisor- they were really helpful and when I went through to make the re-finance application I spoke with a man named: 'Mike' who was brilliant on the phone (which helped with my anxiety)- really chatty and clearly enjoyed his job! The process has been really smooth and it has been a breeze! I would recommend them to anyone- and best of all I get to keep my motorbike