MotoNovo Finance Reviews

Name: MotoNovo Finance
Rating: 1.54

1.5 Rating 130 Reviews

14 %

of reviewers recommend MotoNovo Finance

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1.5

Based on 130 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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MotoNovo Finance 1 star review on 10th October 2023

Anonymous

MotoNovo Finance 1 star review on 19th January 2023

Anonymous

Anonymous // 01/01/2019

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“If you want your sanity stay away from this company with a barge pole. Worst car finance company. Used for a used car low milage and premium brand car engine had a major failure in less than 2 years I owned it. Emailed for advice as the it's not fir for purpose and hasn't lasted a reasonable amount of time. They don't want to know just want their monthly payment. Recently in I'll health and not able to work but still not interested just standard copy and paste replies. Guys and girls if it's good it's good but support and help from this company is non existant. 1 would give no stars but no option for that. STAY CLEAR FROM THIS LOT”

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Posted 2 weeks ago

“I do not have access to my account at this time, and the email address I previously used to contact them has returned an error message stating that the domain no longer exists. I cannot adequately express my feelings, particularly as my hard-earned money seems to have disappeared. Thankfully, I was able to recover my funds with the assistance of lilo grace 75 @ .C0M. I advise you to contact them to retrieve your money. call/whatsapp: + 1 ( 6 1 5 ) - 4 1 4 -15 - 6 2”

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Posted 2 weeks ago

“I feel compelled to share my harrowing experience with this investment platform in order to prevent others from falling victim to their deceitful practices. Their security measures are severely lacking and I speak from personal experience. I trusted them with my money, only to have it stolen by them. The sheer incompetence and negligence of this company in safeguarding their clients' funds is outrageous. The customer support is practically non-existent as my attempts to reach out for assistance are met with long wait times, unhelpful responses, or no response at all. In the nick of time TheresachinRecovery INC got involved and made them give me my financial retribution. You can contact them too if you're experiencing similar case Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 TheresachinRecovery INC will give you complete happiness with restoration.”

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Posted 3 weeks ago

“I've had a fantastic experience with MotoNovo Finance over the past two years. They've been reliable and supportive throughout my loan term. Recently, I sold my car and needed to settle the remaining balance. The process was incredibly smooth and handled with professionalism. They provided the settlement figure quickly, and the entire transaction was completed without any hassle. I highly recommend MotoNovo Finance for their excellent customer service and efficiency.”

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Posted 3 months ago

“Now told won’t here nothing till 5th December 2025”

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Posted 4 months ago

“Absolutely awful company when things go wrong, as they often do. Rhiannon Parkhouse is charged with doing a responsible job but has absolutely zero interest in doing it. If you enjoy throbbing headaches, then go ahead and utilise MotoNovo, if not, totally avoid!!”

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Posted 4 months ago

“Agree the phone options are lengthy and hardly ever work. Appalling service.”

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Posted 4 months ago

“I took out finance with moto nova for my vehicle.covid came and they offered myself a 3 month payment break. They also offered me a payment break when I had an accident at work.plus they never charged myself added intrest. They where fantastic in supporting me.”

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Posted 6 months ago

“Just avoid this company if you don't like stress Brought CariAugust 23 engine management light came on the 1st day I'm still trying to get my money back may 2024”

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Posted 7 months ago

“Purchased a used car with finance from MotoNovo. Due to a bodged repair I contacted MotoNovo Vehicle Quality Team for help. I rejected the car the car dealer became very unprofessional and argumentative but, despite having to wait several weeks for a claims handler to be appointed the arranged a 3rd party examination of the vehicle and supported my rejection. All money I had paid out including deposit, contribution to repair costs and payments made even a small but very welcome compensation payment. 1st class service”

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Posted 7 months ago

“A company impossible to speak to! Any time: 24/7 you’ll be told your call will take half an hour before it’s answered & I’ve not waited as its atrocious customer service & insulting to be told to wait that long. Emails can take a week or more to be answered & usually do not contain direct satisfactory answers to the points you’re raising. A complaint when eventually responded to receives a text book good practice answer to be followed by a text book good practice acknowledgment letter. Neither addressing or responding to the complaint issues you’ve raised. There then follows silence; your complaint is never addressed. What is interesting tho is that the car sales company I used gained quick responses when your queries are directed to them. It’s as if they have a direct priority line! I would not recommend this company to anyone & would never,ever use them again.”

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Posted 9 months ago

“Worst company ever! Motonovo gave out finance on my car WHEN ITS OWNED BY ME!! I brought my car in MARCH 2022. They gave someone finance on my car in OCTOBER 2022. The car is owned by me but how on earth did they give out finance to someone else??????? Now it’s on the HPI report that my car has finance on it when it’s not even my finance. The complaints team are unhelpful!”

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Posted 9 months ago

“Quite possibly the worst service I have ever received. We purchased a car through Cinch in November, but when it was delivered, it blew up after only owning it for 6 days. It has been 62 days since then, and it turns out the issue was with the water pump and cam belt, which Cinch had been warned about two times before. We were assigned Mohammed Akram as a case handler, but he made a decision without speaking to us when we raised a complaint about him. He was given the complaint about himself to deal with, and he mistreated both myself and my partner until we threatened police action. Since then, we have heard nothing from Cinch or Motonovo. To make matters worse, Cinch has taken our car to a different city to get it fixed, and they have now told us that it is our job to collect it, which is a 110-mile round trip. We have also received a Change of Ownership letter from the DVLA and an involuntary wind-up order. We have invested over 60 hours into trying to get fair treatment. This is now with the North Yorkshire Motor Fraud Department, and as I write this, I am on hold with the Motor Ombudsman. It is criminal, and we haven't missed a payment for a car we do not have!" MotoNovo has made no attempt to help with this despite being the finance partner, we raised this with them on the 29th of December 2023 to date nothing has progressed.”

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Posted 10 months ago

“Couldn’t be happier, lovely friendly customer service, understanding and helpful when I missed a payment and supportive. I was encouraged at sign up to go for insurance in case of illness: not working and this has served me well, though never had to use it yet, it put my mind at rest. I don’t have any complaints. My daughter’s finance company, not name names, absolute disgrace on the other hand”

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Posted 11 months ago

“‼️‼️‼️⛔️⛔️⛔️⛔️ the worse company ever they even go against the ombudsman which in my case will probably end up with them going to court and hopefully someone loosing their job as I’m absolutely stressed out financially ruined they could easily give me what they’ve said I’m owed in there final response email, they are telling me they have to “wait for the dealership to pay us then we can pay you” how the hell is any of that my problem?? 🤣 they have the vehicle and I’m still making payments on it, I asked if I could stop the direct debits as I no longer have the vehicle and can’t afford to pay for something I don’t have, they responded “you can make a payment plan for your next payment if it helps? Like what an earth! It’s almost unbelievable! You’ve been warned people. My advice keep up to date with your payments if you are having issues with your vehicle because you have leverage over them as soon as you stop I’m sure you’ll have issues ⛔️⛔️⛔️⛔️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️”

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Posted 11 months ago

“The car finance arranged by the dealer. agreement copy sent after is different one and the terms conditions were not disclosed and agreed, the service record and history of the car was not provided when asked. Due to agreement copy not existing fixed a higher rate of interest than what was available at the point of sale and started showing other miscellaneous charges subsequently.”

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Posted 1 year ago

“DO NOT USE!!!! Customer service is shocking. Currently dealing with an issue with my car. Was sold a faulty car last year by carzam who later went bust a few months after. During this time I was still having issues with the car and never knew who I could turn to… after being to a couple of garages it was the 3rd one who suggested to contact my finance company to see if they can help in anyway. Having contacted MotoNovo I waited over 3 months to get someone to finally be assigned to my case who then argued with me about what the person over the phone had told me as the information I told them I clearly couldn’t make it up. Since then I’ve had my car finally looked at which has now been advised not to drive due to all the faults. Still nothing back from the company since then cause all they care about is money and will be continuing with my financial ombudsman case.”

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Posted 1 year ago

“warn you now! Be careful where you decide to purchase a vehicle who motor novo finance approve and back sales ... I have had a vehicle on finance with this Micky mouse company, I am about 18 months into my agreement and no joke my vehicle has been off the road and stuck in garages for 7 months it is a commercial vehicle and I am out of pocket of around 6-7 thousand pounds. they will do nothing to help and just read out right acts etc .. the garage I brought from was van base also known as car base avoid here also terrible after care .. motor novo don't seam to care that they finance cars not fit for purpose as long as they get there payment that's all they care for .. under the termination act where u can return the vehicle half way threw agreement with no more to pay as long as vehicle is in good state ‚lam sure you wouldn't have the vehicle back with these problems | keep getting (occurring fault ) so why should I have to accept and pay for a non fit for purpose goods! Has left me and my business out of pocket, stressed and no where to turn.. wouldn't recommend to anyone... you have been warned, wish I would have read the complaints and reviews all seam so similar”

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Posted 1 year ago

“Stay away from that company, the worst company ever too much to list”

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Posted 1 year ago

“£200K salary, proven with bank statements, zero mortgage on £950K house in UK and £600K home in France, Centurian Amex holder, never been refused credit, never been in arrears, no missed payments in my life and Experian rating has always been 999. The dealer pushed me to put a £25K vehicle for my son on a PCP with MotoNovo. They immediately declined the application and in doing so reduced my credit score for the first time in my life. Avoid.”

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Posted 1 year ago

MotoNovo Finance is rated 1.5 based on 130 reviews