I was happy with the service until my situation changed. My husband was diagnosed with lung cancer, he had the lung removed and was off work (unpaid) I got made redundant and money was very tight, rang up to see if there was any assistance they could offer, such as a short payment holiday until we got our finances sorted and were back on our feet, I wouldn’t have even minded if the length of the agreement term had been extended with extra interest......but i got nothing, all they could come up with is that i would have had to sell the car if i couldn’t make payments and i would probably still owe them money, this was not a option as i needed the car to get my ill husband to and from hospital. We have had to borrow money off family and i have fallen behind on paying other bills ( thankfully THEY have been helpful) not to mention to added stress it’s caused myself and my husband all because of Motonovo’s attitude, what makes it worse is this is the second loan i’ve had with them and i’ve always paid on time. I won’t be going with them again.