Drove from Mansfield to Motorhog Doncaster to collect a Door card. Was told at 'Online order counter' "Nothing on my system, mate". Shown the guy on the desk my text messages with reference numbers and text replies. He then spoke to the 'Online' office lady who then spoke the guy, who apparently had sorted it out the day before, to be told er..sorry mate my mistake!! The guy on the desk DID actually try to help me by fetching a door card out himself, which was not very good. Drove back to Mansfield, no door card. Conclusion: VERY impressive website NOT very impressive system.