It all started when I wanted to see what cars they have on their website and their value for them. To be able to do that I had to submit my email address and Telephone number. Next thing I know the person called Sayan called me to tell me that we are entitled for a car finance. Since I have been told that I thought to just give it a go. It took a while until we've picked a car as the ones we chose we're already given away. Their add tells no deposit required, however we had to submit an amount (we did £300 as I did not know if I should trust them at this point) with the old car in exchange. After we secured the car and made the deal the car we chose was due it's MOT and had to go to a garage for a proper check. That check took more than 2 weeks. We made them aware that we do not want to start paying the finance and the new car was still not received. So when we reached the due date to pay the first amount and we still did not have the car (bear in mind it was already a month of waiting for the new car) we decided we no longer want the car. We kept calling them every week until one of their colleagues kicked off by telling us on the phone that they had more urgent things to do! When we agreed to close the finance then they gave us a call back saying the car we applied for was not fit to be sold (after a month of waiting and after deciding we do not want any car anymore). We applied on 19th of January and we are still waiting (now May 11th) for the deposit to be returned to us. Overall poor customer servise. Some unfriendly colleagues and absolutely no proper communication (we tried several times to talk with the person who took care of our new car's process and they were always no where to be found. We were also told that unless we speak with the person dealing with our finance we cannot be helped by someone else). Would not recomend to anyone.