motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 841 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

Questions

Metrics

4.7

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was made up with this company and very grateful to be given a chance. It doesn’t rely on credit scoring which for me was a life saver! I have always paid my way, and am a very good payer but when they rely on scoring it’s not a true reflection of how I take care of my bills. My bad score was due to paying a lot out previously - not that I didn’t pay, just the amount of credit due to a past relationship with everything in my name. So it has damaged my score a lot. So I didn’t think I would be accepted, and I didn’t think it was real until the car was actually here in front of me! and now it is :) I applied on the Thursday night, after working hours, and so received a text message asking what time was convenient to call the following day. I put 10.30am and I received a phone call at exactly 10.30am :) The guy who dealt with me in the first instance was a guy called Sayan. He was lovely and a real joy to speak with. There was no pushy sales, and he listened to my needs etc. We browsed through cars simultaneously while talking on the phone and managed to secure one. This after a few phone calls back and to, but we got there in the end. I was impressed by the way he would keep me in the loop, and like I said, no pushy sales. I told him how much I wanted to pay and he stuck to it. He answered any queries I had, or doubts, and set my mind at rest. Explaining the process to me on what happens next. He asked did I want to pay a deposit - which I didn’t have to, and I said yes, which drove down my monthly price. However, this was optional and there was no pressure to do so. They sent someone out to view the car and do an appraisal on it. Afterwards, they emailed me a photo of a scratch, and asked was I happy with the appraisal. There was a sketch of the car with the location of the scratch, along with a photo. I was happy and so I signed online. Once I had secured the car with Sayan, i paid the deposit by a link sent to me. This was days after all this process, which made me feel at ease that they wasn’t just after money instantly. I was asked when I wanted the direct debit for and I said the 22nd of the month. Now, the car was delivered to me on the 14th and they took no instalment, only the deposit, and still haven’t and wont until the 22nd! So I have the car before they’ve even taken the first payment, which again, shows trust and it made me feel at ease. I then was in touch with Leanne from quick Car finance, who also kept me informed on what was happening. Leanne informed me that the car was being delivered on the Friday ( a week from first applying) . The poor guy delivering it, had been stuck in traffic all day, but Leanne kept ringing me and keeping me up to date on what was happening. The whole process from start to finish was efficient and easy. It took a week from applying, to me getting the car, and what a belter it is :) i am more than happy with my little run around, and for a price i can’t grumble at £118 a month for 5 years. Now, I thought perhaps the interest might be stupidly high but it isn't at all, it’s only around 1700 more. I know the price is higher than the original garage sale will have been, and so they make money there, but the price offered was reasonable for me and I’m more than happy with the benefits included. I have 12 mths breakdown covered, 12 Months warranty, 30 day money back guarantee, and MOT covered for 12 Months. They guarantee at least 6 months to the first mot is due on the cars. Mine is November, but I have peace of mind that any repair costs will be covered as I will be still in the 12 month bracket. I still can’t believe I’m running around in a lovely little car :) I wish I had done this years ago, but never in a million years thought anyone would entertain me. I can not fault this company from start to finish and would recommend them to anybody. Definitely trustworthy and customer dedicated, and Sayan needs a pay rise as his interpersonal skills where fantastic and he was a joy to speak to :) Thanks for everything i3! I am one extremely happy customer if you couldn’t tell already :D”

Helpful Report

Posted 2 years ago

“Since I am well aware of how disappointing investing in this company was, I advise against anyone, for any reason, developing a close relationship with them. Numerous complaints were made against them, but they never responded. As soon as "Kezook.com" emerged, I was able to successfully reject the concept. They were quite helpful.”

Helpful Report

Posted 1 year ago

“Poor customer service behaviour, misleading wrong information. Gets ur hopes up and lie to you about it. This motorlend finance is a joke and as they give u cars with high mileage with over 3 or 4 owners on your car so u can pay crazy monthly bills wen u can get it for dirt cheap”

Helpful Report

Posted 1 year ago

“BE VERY CAREFUL WITH THIS COMPANY AS THEY WHAT THEY PROMISE DON'T DELIVER AT ALL ALL THEY INTERESTED IN YOUR MONEY WORSE CUSTOMER SERVICE DAY LIGHT ROBBERY”

Helpful Report

Posted 1 year ago

“Great company applied on the Thursday and picked my car up on Tuesday just 5 days later Hasan was amazing”

Helpful Report

Posted 1 year ago

“This company helped me very well indeed from ginette who I spoke to first and clare in aftershaves a big thank you absolutely first class”

Helpful Report

Posted 1 year ago

“I took a random punt at finance and with a not so great credit score, wasn’t expecting much. I didn’t even know what car I was looking for but Ginette and Clair were super! I gave them my ideal, and finally came to choose with their help, and my expectations were surpassed. Quick responses and I never felt I was being sold or pushed into something. I am super happy with their attentive service and working hard on finding me a car I would enjoy. Thank you so much!”

Helpful Report

Posted 1 year ago

“Great company to get a great finance car. Very reliable, informative and safe”

Helpful Report

Posted 1 year ago

“I had hassan as an agent he has been so helpful and solving all issues his been in contact and kept all ends of the deal I'm happy with my car”

Helpful Report

Posted 1 year ago

“Hasan.. has been amazing. So easy to deal with can chat on WhatsApp or its a minute phone call and you get to speak to to who is dealing with you and your car. So straightforward takes the stress out of buying a car”

Helpful Report

Posted 1 year ago

“Very good all the way from starting my application to completing and picking up my car”

Helpful Report

Posted 1 year ago

“Hasan was the person sorting out a car for me, He kept me informed of everything that was going from start to finish and explained everything thouroughly so i had nothing to do but sign for my car excellent experience of dealing with Hasan i would highly recommend him for anyone in the future.”

Helpful Report

Posted 1 year ago

“Very Professional customer and care. Lovely Agent. And will definitely recommend to a friend.”

Helpful Report

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

“I could not praise this company enough especially Hasan the service I received was second to none from start to finish kept me updated every step of the way would definitely recommend.”

Helpful Report

Posted 1 year ago

“I had issues with the first car I got but everything was handled well. A replacement car was given to me with a compensation”

Helpful Report

Posted 1 year ago

“Ideal for people like me with bad credit they are excellent with that they do and always on hand when you need them most very happy with the service thanks again highly recommended”

Helpful Report

Posted 1 year ago

“Purchasing my dream car was so easily and pleasurable with this company. I was updated every step of the way. I dealt with two gentlemen who were so helpful and when setting the task of finding the car I wanted they didn’t disappoint. The whole process was done very quickly and efficiently. The gentleman I was in contact during and for the after care were Hasan and Mehmet. Customer service was outstanding and professional. Would definitely recommend”

Helpful Report

Posted 1 year ago

“Finally found my car after a very long search! Was let down numerous of times but claire really helped me to keep finding the right car! Everyone responded very quick to my messages and the wait was certainly worth the wait”

Helpful Report

Posted 1 year ago

“I applied on Friday, had my car today (tuesday) The process was really quick and easy. Claire & the team were absolutely incredible from the get go! I am absolutely over the moon with my car, its been my dream to own this for the longest time and claire and team made my dream come true. I highly recommend trying. You are not judged on your past in no way shape, or form. Thankyou guys for making me very happy!”

Helpful Report

Posted 1 year ago

“I had a great service motorlend. Claire helped me alot she is excellent at her job. She was very good at helping me get right car”

Helpful Report

Posted 1 year ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 841 reviews