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motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

4.7 Rating 841 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

4.7

Based on 841 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 31st October 2022

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 13th October 2022

Daniel Ungureanu

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 24th September 2022

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 13th September 2022

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 26th August 2022

motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 25th August 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since I am well aware of how disappointing investing in this company was, I advise against anyone, for any reason, developing a close relationship with them. Numerous complaints were made against them, but they never responded. As soon as "Kezook.com" emerged, I was able to successfully reject the concept. They were quite helpful.”

Posted 5 months ago

“Poor customer service behaviour, misleading wrong information. Gets ur hopes up and lie to you about it. This motorlend finance is a joke and as they give u cars with high mileage with over 3 or 4 owners on your car so u can pay crazy monthly bills wen u can get it for dirt cheap”

Posted 7 months ago

“BE VERY CAREFUL WITH THIS COMPANY AS THEY WHAT THEY PROMISE DON'T DELIVER AT ALL ALL THEY INTERESTED IN YOUR MONEY WORSE CUSTOMER SERVICE DAY LIGHT ROBBERY”

Posted 8 months ago

“Decline again”

Posted 10 months ago

“Appalling service, had nothing but issues with the car purchased from the date of delivery. Very poor communication, even when issues escalate to management level. If they say they will phone back, they don’t and constantly pass the blame onto the customer. Certainly do not use very good garages to recommend cars. Have stated on numerous occasions either get the issues fixed or take the car back!, continuing to pay finance on a car that cannot be driven. This car should not have passed an MOT let alone be sold. Disgusting!”

Posted 1 year ago

“Don't provide anything to Northern Ireland change your website from .co.uk then. You don't provide to the UK.”

Posted 1 year ago

“Avsolute rubbish company. I've had few veall with problems”

Posted 1 year ago

“Very poor app doesn’t work . Website not much better . Requested several times for more details via what’s app more details about cars, as requested to do so, but no reply. Was offered one car priced at £4775 but actually saw it on auto trader valued at £3450 . So not recommended”

Posted 1 year ago

“My mother tried getting a car through these people she was told that she could not get credit for her even tho she was in receipt of DLA.”

Posted 1 year ago

“Bunch of clowns signed 2 agreements took my bank details then went ghost everytime I messaged to make that wouldn't take money message got read bit ignored 😂”

Posted 1 year ago

“Finance the car but not happy with the car First have gear changing problem he take the car back for service gear box after 1 month send my car back still have same issue 1 tyre slow puncher from the start I go to check tyre no repairable tyre so change new tyre wind screen is broken he repaired but no mention before wind screen broken in winter all water steam is come inside not happy at all”

Posted 1 year ago

“At beginning - just in one word perfect. Than just troubles and arogancy. Delivered car ABSOLUTELY doesn't match what was promised, hidden faults worth thousands of pounds, the insurance offered covers NOTHING! Overpriced option to buy a non-functioning wreck with no way of finding out beforehand.”

Posted 1 year ago

“I am still waiting for the company’s actions on a 7 day money-back-guarantee. No response received and faulty vehicle not collected.”

Posted 1 year ago

“Tried to apply 4 times but not answering me”

Posted 1 year ago

Hello, I can not locate an application under the email address you have used for this review. Can you please contact us on 0330 027 0192

Posted 1 year ago

“Can’t believe you send cars out that you have to put new tyres on the rear and also the rear breaks need doing within 9 days if the sale this is why I didn’t reply earlier. As for the service that was meant to have been done I am still waiting for a proper invoice not the Micky mouse one given Donna I need a reply on my complaint ASAP with the photos sent Thanks Michael Fowler”

Posted 1 year ago

“Got the car delivered with tyre pressure warning light on, turns out there was a hole in the sidewall of the back tyre. 8 weeks later another warning light came on and the car got sent to 3 different garages to which no one could fix. I3 finance were not helpful at all used excuse after excuse. In the end I contacted the finance company which lent me the money and they had to fight to return the car. This took 2 months in total to get sorted. I do not recommend this company to anyone.”

Posted 1 year ago

“This is the worst company to ever buy a car from. Its been 3 months since I purchased car and having ongoing issues with it. I have lost many days of work, many wasted trips to garages for unconfirmed bookings from i3 finance. Purchased a Mercedes and keep having problems with the fan which then leads to the car going completely dead. For the entire 3 months I've had to face the embarrassment of asking people for jump. In the worst places , wee hrs of the morning and paying mobile mechanics to my house. Today I was meant to start a new job and got up to a dead car, I called i3 they said I should pay to get the car to Mercedes as they don't offer breakdown service. Bare in mind they know the issue has been ongoing. They then come back with an appointment with more than 5 weeks away... no further help from them. We have severe noises coming from our back tire which has never been fixed , can you imagine having to pay for something that doesn't work? They are very unprofessional in dealing with issues and do not consider people's circumstances. To date ive lost over a thound pounds in wages for days off and about to loose my job too. They've left me hanging and nothing to look forward to. This company is absolutely a waste of time , I do encourage anyone going there unless u can put it with what I've been facing last 3 months.”

Posted 1 year ago

“Hi I would like to share my experience.I did received the car on 10/08/2022 and battery was flat. Viki helped me to get some mobile mechanic to fix the car unfortunately the mobile mechanic asked 170 pounds to fix everything. The car left my home for 2 days no working and I paid money to local garage to temporarily fix the problem to move the car. Viki from i3 finance paid for battery and fixed. It’s only 60 pounds difference between mobile mechanic and Halfords. The dealer promised full service and give the the car properly but I found lied. I took the local garage and I changed everything and it was another 180 pounds I paid from my pocket. Iam not here to complain the company Iam try to say not trustable. So far in 4 days 14/08/2022 too many problems.Customer service good (Shannon).”

Posted 1 year ago

“Seen all the reviews, never had a worse service, email's phone calls, appraisal rubbish nothing like car I looked at on line, so signed on 2nd now 8th and still no idea when getting car and not a phone call, unless I phoned if they answered,”

Posted 1 year ago

“Sold me a dangerous car. Electrical problems, coil pack and spark plugs absolutely knackered, fuel sensor knackered, engine management always flashing.... but the car has just had a full service and MOT (clearly just wrote on paper and not actually done any work!!!!! Now im fighting with my finance company to either pay the repair bill or return the car to these cowboys!! Not even had the car a week!!! UPDATE... after speaking with trading standards who advised court action my service has been completed but the following faults were found from a very reputable mechanic: - Coolant leak - Engine Noise- ancillary fault - Exhaust Flexi is deteriorated -Air con compressor leak -Electrical problems But now there are even more faults with the car I am now proceeding with court action as per trading standards advice. AVOID THIS DEALER AT ALL COSTS!!!”

Posted 1 year ago

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motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 841 reviews