motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 841 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

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4.7

Based on 841 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a car; the application process was good and I was happy. I left a positive review. A week into having the car it wouldn’t start and I got the RAC out. They discovered the battery was completely knackered and that there was an issue with the thermostat. I spoke to i3, a few days later they collected to video to return it to the dealer for repairs. I had to chase up the collection and the returns. Nobody kept me informed. Another week later it was returned to me. A sub par battery was used and I raised some issues about the car with the “complaints team”. I was expecting a call back but not yet had one. A week on from the vehicle being returned the engine management light has come back on, which indicates to me the necessary repairs weren’t done. I was advised that I can be assured they won’t be using that particular dealer again! That doesn’t help me paying a premium rate on a finance deal and having no use of my car for almost 3 weeks of the 5 I’ve had it. Not to mention the expense of taxis and favours whilst my car’s not in use. I’m disgusted with how my case is being handled and I’m now ready to escalate the issue or just terminate my agreement.”

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Posted 1 year ago

“I took the day off work to take delivery of my new car got a text at 14.14 saying my car would be with me by 16.30 I waiting till 17.30 and then rang to find out where car was to be told o we are bringing it tomorrow now so I took the hole day off work losing out on a days wage as I'm self-employed so no I'm not happy at all.”

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Posted 1 year ago

“Got a car on finance, process was easy and straightforward, Sugar the gent who was dealing with finding me my perfect car and finance package was amazing, he listened to what i wanted, and found the perfect car for me. Then it all went down hill after then, with in a couple of days of the car been delivered I started to notice problems, electrical problems, coil pack and spark plugs absolutely knackered, fuel sensor knackered, engine management always flashing.... but the car has just had a full service and MOT (clearly just wrote on paper and not actually done any work!!!!! Even the vehicle inspectors (if that's what you want to call them) failed to notice the faults!! Service book has been incorrectly stamped as a full service by the garage, (only had an oil change not a full service) i3 did pay for the repair bill of the car, but this had to be done with an argument. I am also arguing for a free full service as I was sold the car with a full service history when In fact it has only had part service history. I have attached a picture of the spark plugs (according to the service history are 2 weeks old) my local reliable garage have said that they are more than likely as old as the car!”

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Posted 1 year ago

“Hie the car radio it’s not working it keep saying no signal”

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Posted 2 years ago

“Applied on the 7th. Ginette my first person of contact was great helping secure me my car of choice. Since taking my order and signing the finance agreement the level of service has declined drastically, first I was told 7 days delivery, then 5 days, now 3 weeks,I only find these things out if I call in. The pre inspection was cancelled and i only found this out after calling to see how it went on the day of the actual inspection. Promises of call backs never happen. I will probably give it to the end of the week and cancel my order and the finance down to purely terrible communication and service, I'm beginning to wonder if this is actually a scam. A search on companies House shows they have changed their name at least twice, perhaps I should have checked that first.”

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Posted 2 years ago

“Was expecting a car to be delivered to my work today, after taking a bus and walking 2 miles to get to work, to be told the car I was buying was a complete right off on the day it was supposed to be delivered was should I say, without expletives, very tiring, stressful, disappointing and very upsetting, especially as I’d signed a finance agreement and paid a months deposit without receiving the car….after spending a whole 9 hours at work on my feet, had to walk another 2 miles to catch the bus home…..I’ll be calling you tomorrow!!!”

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Posted 2 years ago

“Would like to know why you need my bank details just to do a credit check was really interested found a car but that has put me off”

Helpful Report

Posted 3 years ago

I am sorry you feel this way. We have a certain number of lenders that require a bank validation as part of their process. These are generally the lenders that offer the best customer outcome e.g our prime lenders. If we identify a high probability of an acceptance with a prime lender who requires bank details, then it is in the best interests of the customer for us to go down this route. We do have lenders that do not require bank details, however if we identify a lender that will provide a better customer outcome with bank details then we would have requested these on the basis of treating our customers fairly and obtaining the best outcome. Maybe we need to consider how we explain this request, and we will for sure look into how we can better explain such requests, however it is genuinely in the customers best interest.

Posted 3 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 841 reviews