I got a car; the application process was good and I was happy. I left a positive review. A week into having the car it wouldn’t start and I got the RAC out. They discovered the battery was completely knackered and that there was an issue with the thermostat. I spoke to i3, a few days later they collected to video to return it to the dealer for repairs. I had to chase up the collection and the returns. Nobody kept me informed. Another week later it was returned to me. A sub par battery was used and I raised some issues about the car with the “complaints team”. I was expecting a call back but not yet had one. A week on from the vehicle being returned the engine management light has come back on, which indicates to me the necessary repairs weren’t done. I was advised that I can be assured they won’t be using that particular dealer again! That doesn’t help me paying a premium rate on a finance deal and having no use of my car for almost 3 weeks of the 5 I’ve had it. Not to mention the expense of taxis and favours whilst my car’s not in use. I’m disgusted with how my case is being handled and I’m now ready to escalate the issue or just terminate my agreement.