Sorry for the long story but I sold my car to the Glasgow Motorpoint recently, I initially got a quote which was guaranteed for 2 weeks. However, after inspection it was reduced due to the mileage not matching the mileage when I got the initial quote (only 99 miles difference within 10 days) and the front 2 tyres had a tread depth of 2.1mm which was under their criteria of 2.5mm. At the time I did question them but was advised this was all in the terms and condition, so I didn't question any further. In hindsight I should have walked away and not accept the deal but I reluctantly accepted it as I trusted the information that was provided to me. After reading the terms and conditions when I got home it says they can reject the car if there is a discrepancy in the recorded mileage but doesn't say anywhere that the price can be reduced. Also it was about 99 miles difference and around £300 was deducted for that. Surely they expect the customer to continue driving the car for normal commuting from the date of quote to the date of sale? If it was clearly stated on the website then I could have decided not to drive the car or not drive as much. In regards to the tyres, all I can see on the website is as long as they meet the legal standard which they did, but around £400 was deducted for them due to them being 0.4mm less than their criteria. Again there was nothing on the website to state this, as if there was I could have changed them for less than £400. The original valuation I received was based on it being within the legal limit and not the actual measurement. I have since spoken to customer service online and over phone and both agreed there is nothing on the website that clearly states these things. One of the advisors even said as long as the mileage is within 1000 miles difference then they should not reduce the price and the tyres just needed to be within legal limit. I have also been told that they can’t do anything anymore as I have already agreed to the deal and I had a chance to turn it down it at the time, which I agree but I only accepted the deal as they ensured me it was in the terms and conditions which it’s not so I feel like I’ve been deceived. I have spoken to someone in the Glasgow branch yesterday to explain the situation and all she kept doing was reiterating that I had option to not take the deal and there is nothing else they can do. Does this mean they can make anything up on the day to reduce the price and as long as you believe them and sign the agreement then it's all your fault? She couldn’t point to me where it clearly states these things on the website but said it is standard practice across all branches. She also said she has a piece of paper in front of her that states if tyres are under 2.5mm then they can reduce the price. How are customers supposed to know about this if it’s only on a piece of paper in the branch? I have called her back and left a voicemail asking for a copy of this paper emailed to me, but not received anything yet. I think it’s false advertising on their website as it says price is guaranteed for 2 weeks which it’s not as they will reduce the price if you drive the car and the mileage goes up which most people will do. I understand the price can change if they find faults like a dent or similar but it was nothing like that. Website also says that there will not be any surprises but this was obviously a huge surprise. I rejected a deal to sell my car to another dealer as the quote I got from Motorpoint was the highest only for it to then not be and the deal with other dealer had expired. I've sold my previous cars to different dealers before and these 2 particular issues were never used to reduce the price. It's not even about the money anymore, I just think it’s unacceptable that I was deceived into accepting the deal and I don’t know if that’s just their tactic to reduce the price as if it is then they should be investigated. Even if the sales person actually believed it was in the terms and conditions they still provided me with false information which lead to me accepting the deal. I know there is not much I can do now legally, but at minimum they should review this internally and update their website to make these things clear and not say it’s guaranteed when it’s not. Also their communication is poor, they ignored every email I sent to them including my official complaint (website says they will respond to complaints in 3 days) and I only ended up speaking to people using their online chat and calling them.