“I was impressed by the professional and honest service from looking for a new car to actually completing the deal. Ashleigh did the collection service and paperwork while Edwin was the initial contact. Both young men were very good at their job and a pleasure to do business with.”
“I wouldn’t buy again.
As others have said after purchase the tyre had been changed to one with a chunk it of it.
I had to stay in the garage all day then they tried to send me home saying they didn’t have a replacement on site.
I had to fight to get them to let me have the replacement completed locally but when I arrived the car didn’t have a lock and key.
It took over 3weeks to complete and left a bad taste in my mouth.
The cost of the car isn’t relevant. When you spend money on a car you expect it to be in excellent condition. That’s the job.
Customer service appalling.
Once you’ve paid they don’t answer the phone.
If you choose to buy inspect your car again from top to bottom.”
“I've read numerous stories of individuals losing bitcoin through fraud. I prefer to start by stating that the organisations in charge of bitcoin security have done nothing to assist in the recovery of lost or stolen coins. In my case, my computer was hacked and someone with access to my emails stole 4.3 bitcoins. I contacted blockchain right away, but they wasted my time. I then looked for help elsewhere and was directed to speak with a bitcoin professional who helped hunt down and recover my bitcoins for a charge. After the job was finished, I was more than happy to pay more. I'm glad I got help, and I want to urge you to contact recoveryhacker101[at]gmail[dot]com.”
“I was told I would receive full service history, warranty (from vw), a spare key and wouldn't be messed about with the agreed part ex agreement. I received none of the aforementioned and they argued the part exchange price. After endless communication I only received the service history. I was basically called a liar about the spare key. Terrible customer service, Terrible staff I presume trained by a Terrible company. AVOID!”
“I have purchased 4 cars and my wife 2 cars. I got the car and went on holiday and never looked at it until I came home. The car was in a disgusting condition. I opened the bonnet to check the engine and found it was all covered in what appeared to be mud and dried water. The doors were the same. I rang them for the service book or information on it. Three weeks later I'm still waiting. I spoke to staff who said they would get Jack Fleet to ring me back twice. Iwent into the branch to ask about the service book and they said they would contact me. Im still waiting for replies from both. I hope the CEO reads this because he is responsible for his staff. Henry Jackson”
“Efficient from start to finish. Reasonably priced. No pushy sales. Graham Braithwaite from the Coventry branch helped us and was friendly and answered all are question and queries and kept us up to date through the whole purchase.”
“I've used Motorpoint three times now and really happy with all three purchases.
Seems people only review when they are had issues??
Personally, I'd use them again tomorrow.”
“Been to motorpoint before and the experience was ok. This time was a different case the salesman promised verbally and by email the car had a full service history. Had to keep emailing for the service history to be sent. After nearly 2 weeks of asking they finally provided it. Looked through it and it’s only a part service history. They have just brushed the situation off. Didn’t offer anything back off the car as a good will gesture. Didn’t offer an apology.”
“Got sold a car with a massive chunk of the front tyre missing (husband estimate 6mm). Realised the wkend after and contacted them sending pictures.
I'm currently arguing with them as I understandably want it changed for another Michelin tyre to match rest of the car.
A nearby garage, when asked, said it would definitely an Advisory at an MOT assessment.
(If you google wheel with sidewall damage you will see warnings about the wheel being more likely to blow out with damage to it.)
For an over 13k purchase I really don’t think this is an acceptable standard.
Apparently, according to Motorpoint, being sold a car, which in my eyes is "not fit for purpose" as I potentially need to spend £150 on a new tyre, is apparently acceptable in their eyes!!
Motorpoint have said I need to take the car to one of their approved garages to be inspected and for them to send a report before reverting back to me with a decision.
Ive also been told that apparently I can't return the car for a refund, if the tyre is confirmed as Advisory only. They have said if Advisory they wont replace it!!
Trust me. If this is not resolved to my satisfaction, I will be arguing the toss and trying the ADR (Alternative Dispute Resolution) (They are not affiliated with the Motor Ombudsmen). In my communication with the ADR I will be stating that Motorpoint are “not treating customers fairly” and “putting too many barriers in place” – which are key phrases for the FCA which they are regulated by. The potential fee for them to defend this will be in excess of the cost of the tyre!!
If I do have to escalate matters to the ADR, then at this point I will also add additional costs for consequential loss incurred, stress and inconvenience.
In addition, as I purchased on Credit Card x2 believe I can also launch Section 75s.
All the above, in their staffing costs alone to respond, I suspect would be grossly more than £150, which is what the tyre I want is to cost!!
A woman scored is definitely a dangerous thing!!
So, finally, on that note, I am also currently opening accounts with every platform I can think of (Twitter, Insta etc) to say what happened and how treated asking all my contacts to share.
I REALLY EXPECTED MORE MOTORPOINT. THE FIRST PURCHASE FROM THEM, MANY YEARS AGO WENT SO WELL TOO!!
I did warn Motorpoint that I have personally dealt with the FCA and various Ombudsmen before and always won my case. I had hoped that this would make them see sense and offer recompense, its been two days and Im still waiting on a response.”
“Sold a damaged resprayed car without being told
I bought a car from Motorpoint Chingford last year and have recently discovered the front bumper had been resprayed. I had made a complaint to them previously last year when I found that the rear wheel arch was resprayed and now I discover that the front bumper has also had previous damage. When I was buying the car I asked them if any previous damage or work had occurred to the vehicle and they said no, they deliberately lied to me knowing it would affect the sale price or even the sale itself. They are a dishonest and unscrupulous car dealership, avoid them at all costs.
When I previously complained about the first damage to the rear wheel arch, their standard response to these sort of complaints is ‘ it was repaired to Motorpoint Standard so its acceptable’. The point is if I was made aware that the car had been resprayed I would not have bought it, so they tells lies to sell their cars, as can been seen from other reviews.
They have set up their own complaint procedure, which is also unfair and bias towards Motorpoint. You can only use their own selected trading standards dispute resolution scheme (South Yorkshire trading standards services) who also seem to think it’s OK to sell people resprayed cars without telling them. They are not a fair trading services company who are probably working for Motorpoint.
I now find that the front bumper has also been resprayed and I am totally appalled by the sales service they are providing.
As many others have complained about these sort of issues, avoid buying from them at all costs and if you make the mistake of going there to buy a car, bring an expert with you on a clear dry day to thoroughly check every inch of the vehicle because they do not tell you about previous damage and resprayed areas. They deserve zero stars.”
“Extremely Disappointing Experience - Avoid Motorpoint Glasgow
My daughter’s first car buying experience at Motorpoint Glasgow was supposed to be a positive and memorable milestone, but it turned out to be anything but that. We arrived for our appointment to collect her car, only to wait around for an hour before a trainee informed us of an electrical fault she had just discovered. This was particularly frustrating since we had been told the car was ready for us five days ago.
The trainee, although lovely and doing her best, we asked for the manager. Unfortunately, this ’customer care’ manager demonstrated a shocking lack of customer care. She was condescending and seemed utterly indifferent to our concerns. Hoping for a better response, we spoke to the general manager, but he displayed a "take it or leave it" attitude, offering no solutions or apologies.
To add insult to injury, when we finally inspected the car, it was clear it hadn’t been cleaned and had numerous scuffs and dents – issues that should have been addressed before our appointment. Given the overall poor treatment and condition of the car, we decided to leave.
As we walked out, the so-called customer care manager didn’t even acknowledge us, solidifying our decision to take our business elsewhere. This experience was extremely unpleasant and disappointing. I strongly advise others to avoid Motorpoint Glasgow if they value good customer service and a smooth car buying process.”
“We went to Newport yesterday to purchase a car for my son on finance, we were aware in advance that although he’s 18 and passed his testa. Few days ago he has zero credit this could be unsuccessful.
The finance was declined - Michael was very blunt and quite frankly rude, he was going on annual leave from today so I just put this down to holiday mode, it happens to the best of us.
I called this morning to see if my daughter could go guarantor ( unfortunately I’m at early stages of changing mortgages so it’s not an option for myself) I was advised siblings can’t, I asked could she buy the car instead and was told no as it’s illegal.
Now My daughter has been looking for a car with you for a few months, way before my son passed his test there’s email exchanges to prove this, as she’s been emailing Michael. after showing her the car she decided that she would purchase the car for herself and pass her old car to mason where he could trade it in for another car and use the money to buy a run around until he builds his credit rating, I had no issues with siblings looking out for each other, she proceeded to reserve the car, pay the hold deposit and complete the finance forms, on checking the finance forms there was discrepancy on the price and checked this with George, yesterday there was no admin fee/transfer fee we were told by Michael they were removed and the quote was £236.17 including 2 years extended warranty or £220 without this and just the 3 months free warranty, after exchanging a few emails for clarification as this price was now over £240 with no warranty her hols payment was refunded and the car released as apparently her transaction is setting off alarm bells as her brother enquired yesterday - are you telling me that because my sons finance has been declined any attempt off sale from our family is going to be refused as suspicious? I’m absolutely disgusted by the way my family has been treated, there was no questions asked you’ve just totally disregarded her purchase.
For context this is a branch we have used on many occasions over the years buying range rovers, Vauxhalls and other vehicles and always had a pleasant experience which is why we have always returned until now, I can safely say that you have lost any future business from myself and my family and I’ll ensure I share our experience, this is probably the worst customer service I’ve ever experienced.”
“I was sold a car with tyres that are barely road-worthy on the basis of 2 independent 'health-check' reports: one from KwikFit says 3 tyres need immediate attention and the other from a Peugeot dealer says all 4 tyres are in need of immediate attention. Both 'health-checks' were undertaken within a thousand miles of purchase. However, I first noticed that one of the tyres had a slow puncture within the first few hundred miles. Made contact with them - but they were not interested. Nice car but cutting corners on safety measures for increased profit is dubious business.”
“SHOCKING AFTERSALES CUSTOMER SERVICE!!! I have multiple issues with my new car which should have been covered under under the 3 month warranty but they didn't care and stated "due to the length of time I had my car and when I brought it to there attention" , that is irrelevant, it's still within the 3 month warranty period! FACT!.
Therefore I will be bombarding social media with there shocking customer service, so everyone knows about it, seeking legal advice and a complaint has been sent to the Motor and Financial Ombudsman. DO NOT BUY A CAR FROM THIS PLACE, YOU WILL REGRET IT! READ ALL THE OTHER AWFUL REVIEWS. I WISH I HAD BEFORE I BOUGHT THE CAR!”
“I WOULD STRONGLY ADVISE AGAINST PURCHASING A VEHICLE FROM MOTORPOINT.
I purchased a Vauxhall Corsa SRi (70 plate) over 11 months ago and at the point of sale were advised to purchase the ‘Asset Protection (GAP) Insurance’ and ‘Extended Two-Year Warranty’, which I agreed to do so. Whilst driving my vehicle on the motorway, I experienced a mechanical fault within the engine and the car came to a sudden stop. One of the engine cylinders has a loss of compression due to either piston or valve damage, which could be attributed to a spark plug failure (yet to be diagnosed by disassembly of the engine).
The 'Extended Warranty' provided by Motorpoint is actually handled by a third-party company, based in Czechia, who rejected my claim without a full diagnostic being conducted. After contacting Motorpoint on several occasions, the typical reply is “it’s the insurance companies responsibility now..” At no point in the sale of the warranty were I informed that it would be handled by a third party company.
I have submitted a formal compliant by email and formal letter to Motorpoint. It took four weeks for them to contact me.
DO NOT PURCHASE ANY EXTENDED WARRANTY OR INSRUANCE WITH MOTORPOINT, THEY DO NOT INTEND TO HONOUR IT AND WILL NOT RESPOND TO ANY CALLS OR EMAILS IN RELATION TO THE MATTER. THE COMPANY SELL THIS PRODUCT AS “THEIR OWN” BUT A THIRD-PARTY HANDLE ANY CLAIMS.”
“Be very wary about what Motorpoint, when buying a car wth a warranty I purchased a MG HS in January thinking it had a 65 month manufacturers warranty as advertised,
.I found out it didn't have any I was offered a 3 year motorpoint warranty instead,which I reluctantly accepted.If didn't want that I could give the car back to motorpoint at the trade in value losing me about £2000.OO. PLEASE be careful before you buy from this company”
“hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.
advised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.
went on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.
lets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.
once motorpoint have your money, expect poor customer service.
current list of issues
* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.
* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.
* the service that motorpoint did carry out did not fully top up the engine fluids
the checks that are carried out by motorpoint do not seem adequate in my opinion, for example -
* the car has a worn engine belt that has a crack and is perishing and needs replaced
* the car has an error message for start/stop that is intermittent when turning the car off
* the ball joint on the suspension LH side has play
* the stalk for the washer sticks on and does not spring back to the off position
* some cracks in the centre of the tyre tread
* exhaust has a hole starting to form (upper area)
* fault conditions stored in the ECU
while i was at the front desk another unhappy customer came up demanding a refund of his deposit.”
“Avoid! My experience with motorpoint has been very negative. They can be reached easily by phone pre-sale, but after sale communication was pretty much all emails as it seems they don't want to speak after the sale. I even asked one of them in an email if we could talk on phone...he replied that he was ill and couldn't speak! Lol. Was due to collect the car 2 weeks after reserving, ALL communications, ie texts & emails indicated all was proceeding as planned (later found out these were completely automated). Less than 24 hrs prior to collection they gave a rare phone call to say the car wasn't there. I asked when it would be and he said he didn't know! Apparently it had been lost!! Decided to get it delivered instead: that way u have a 14 day money-back-guarantee. But, if u collect it u only have 7 days to exchange. More false info was given to me when they gave me a 9-11 time slot for delivery for which I took another day off work...wasn't delivered until after 16:30! I asked the delivery guy about the timing and he said as it was his last delivery that day it was always going to be late afternoon.
Use Cinch instead: much smoother process, always reachable by phone and communications were much better and more accurate.”
“Don't trust Motorpoint saying a car has a "Service History". I purchased a Mercedes CLA advertised as having a full service history. On handover I was informed by their employee that the history was digital and with the vehicle manufacturer. 18 months later I'm looking to part-ex the vehicle against a camper so I asked Mercedes for the service history. Mercedes say they have no record of the car ever being serviced. I have approached Motorpoint and been told that an oil and filter change which they say they completed in 2018 when they first sold the car (they've sold it twice) is the only history they have for the car and that it suffices for them to describe that car as having a service history. I even still have the original handover paperwork that says the car has a digital, manufacturers service history. I would never have paid what I did for this car without them saying it had a history. The person who told me it had a full Mercedes service history apparently no longer works there. I'm off to trading standards, beware of this company of scheisters!”
