“Matthew Brown
11 reviews
just now
New
Where do i start …. Went to view a car 2021 that was covered in scratches, needed new back brakes (discs and pads ) a new tyre that was advised on the last mot was dirty and the interior had stained seats . Then Mitch ( an absolute”
“Motorpoint untrustworthy( BEWARE )
I bought an f type jaguar with 5700 miles on the clock for £40k
from Motorpoint Derby it was transferred for me to Burnley.
When I first viewed the car it had been valeted but was still very dirty especially around and under the bonnet areas.
I contacted the salesman at Derby who said on this occasion
the car would be valeted again including under the bonnet areas.
I have an email to that effect.
When I went to collect the car which was now fully paid for it was
still dirty externally, and under the bonnet hadn’t been touched.
Burnley offered to clean the outside of the car again,this would
have been their fourth attempt.
They refused to clean under the bonnet irrespective of the fact
I had an email from Motorpoint Derby saying this would be carried
out.
I liked the car and took it thinking Motorpoint were a company of
their word and would duly sort matters.
I put a complaint forward and was told `I could take it back to `Burnley for another valet but they again refused to clean under and around the bonnet areas.
I pointed out that I had an email from the company saying under
bonnet areas should be cleaned, it was dismissed.
They offered me £50 pounds against a valet from a company of
my own choice, I asked for £150 they refused and immediately
closed the case giving me no further redress.
Avoid this company they do not keep their word and treat people arbitrarily.
I will pursue this in any way I can.”
“Absolutely rubbish Burnley branch seem to believe that the Customer Consumer Rights do not apply to them. Do not buy a car from this company, if you have a problem with your purchase good luck getting it sorted from Motorpoint. Didn’t believe that Motorpoint Burnley branch manager was capable of fleecing customers by £260 when dealing with service history on trade ins when the cars that were selling at the Burnley branch didn’t have any. Argumentative, rude & not bothered when told car sold by Motorpoint. Forget trying to get service history when promised. Avoid at all costs or you will be left with a car sold by Motorpoint half the value with no service history.”
“Awful customer service !!!
£10000 financed car broke down on the day of collection. Returned to garage for 5 days no calls to keep me in the loop, broke down another 3 times at which point (after nearly crashing on a round about due to loss of power I returned the car). They told me rejecting it wasn’t an option but a replacement was at £100 more a month ???
After many emails and visits to store it took a whole month to be fully refunded and weeks of nagging to also return my deposit. Rude staff who had my deal so didn’t care the car didn’t work, told me it’s not their fault ? would never step foot in Motorpoint again. !!!”
“The sales person ( Dougie ) at Edinburgh showroom was extremely professional and polite.
He took the car away and tested it, took it to the workshop to have it thoroughly looked over.
He returned and gave me exactly what I was offered on the provisional offer.
Very easy to deal with, very open and honest.
Thank you.”
“Few weeks after purchasing a very expensive car I was getting issues with the car so I had it checked out from dealers who confirmed it’s a dangerous car as wishbone bolts was missing so taken it back to motor point who then rectified the issue but few months later realised the car was a cat N but was not declared at time which is misleading now Motorpoint have taken the car back but deducted over £3000 which is not acceptable as they misguided myself to begin with and have not apologised or shown any sympathy”
“Motorpoint or Motorpointless.
I Paid for the vehicle I was interested in to be moved from Derby to Norwich, a distance of about 170 miles. Took Motorpointless nearly two weeks. So it appears having paid them they then got someone to push it the entire distance, doesn't appear to be any other explanation for how long it took to move a car from A to B so slowly. With the car having finally arrived we booked in to view and then hopefully purchase. Sadly during the time it had been pushed from Derby to Norwich it had been through a sandstorm, but having arrived in Norwich no one had the inclination to have it cleaned. So off we went in a dirty car for a test drive, with the inside of the car nearly as dirty as the outside. Test drive completed and having established that the windscreen wipers should have been consigned to the bin months ago we set about the paperwork. But oh no...driving it away on the agreed collection day suddenly ran into a stumbling block. We couldn't take the car, as it required some sort of technical intervention. Maybe the long push from Derby had caused some issues, who knows. But with the collection rearranged for the following week we left Motorpointless to sort out the technical fix they'd identified. They also had to locate the manufacturers charging cables for the car as well as sorting out the wipers, all straightforward simple tasks, which could be easily sorted whilst the car was being professionally valeted.
Oddly having agreed the rearranged collection date Motorpointles staff decided to bombard me with messages and calls to book in to pick up the car.. something I'd already done. But I replied to the emails telling them such and double checking they had the charging cable and wiper issue in hand....no one bothered to reply to my email though.
So collection day arrives.....but no car to be seen. Turns out it was off being valeted, whilst waiting its return we set about the paperwork, mentioning the charging cables and wipers...sadly neither of which were available for us on the rearranged date, more on this later.
The car returned and we were invited to go and check all was ok. Given the delay and the timescale Motorpointless had available to them to present a gleaming pristine vehicle, it turned out that instead of using that opportunity the car had been taken to someone who'd used a dirty rag on the windows and clearly had eyesight issues as their idea of clean meant leaving areas of the car unvaleted.
With no more time available to us, given this was already our second visit we finalised the payment sorted out the tax and were all set to go, but oh no, theres no charger and no one has any idea about the wipers, strange given the previous conversation and email. But after a myriad of excuses it was agreed they'd post the charger and the wipers. With keys in hand and promises made off I go. Me and the car become immediately acquainted when it decided to tell me one of the tyre pressures was too low. Clearly the rigorous PDI at Motorpointless was conducted by the same person who does the valeting. With the tyre issue resolved I awaited the delivery of the charger and wipes.
These turned up yesterday (19th March).
All swiftly unpacked.....I am now the owner of some wipers that won't fit the car and a car charger which i think has come from Temu as it states in the booklet do not use in the rain, handy in the UK then. In fairness at the time of writing Motorpointless aren't aware of the wiper / charger issue so they definitely have the opportunity to step up and resolve these issues.....let's see how they do.”
“I purchased a Peugeot 3008 GT from Motorpoint Coventry on the evening of 23rd January. Unfortunately, almost immediately after driving away, I realised there was an issue with the brakes. I returned the car first thing on Saturday 24th and was informed that the near-side rear brake caliper was seized and that the metal of the brake pad had been grinding into the brake disc.
I found this extremely concerning, particularly as Motorpoint’s website states that all vehicles are checked by experts and undergo a comprehensive multipoint inspection. It is difficult to understand how such a serious and obvious issue could have been missed.
To their credit, I was provided with a VW Polo as a loan car so that I wasn’t left without transport. However, this vehicle was completely unsuitable for my work needs and significantly below the standard of the car I had purchased. Communication was also disappointing. The Service Manager told me on two separate occasions that he would call with updates, but no calls were received and I had to repeatedly chase for information myself.
After speaking with the Prep Manager, the situation improved somewhat. I was able to have the loan car upgraded to something more suitable, and he did a better job of keeping me informed, which I appreciated and he is the only reason this review is not scored as a 1.
I have since been informed that the Peugeot has required new brake discs, pads, a caliper, plus a new sensor and wiring harness. The process took over three weeks, and and then when I got the car back I found the Oil had been over filled excessively on its first decent drive out and it spat oil all over the manifold causing smoke from the engine bay. It must have been serviced and checked by the new apprentice.
Overall, this has been a very frustrating and disappointing experience. While some staff members were helpful, the initial quality checks and level of communication have fallen well below expectations.”
“Title: Misleading Warranty – Beware Before Buying
Review:
I bought a Vauxhall Grandland from Motorpoint in October 2023 and paid extra for an extended warranty they recommended.
Unfortunately, I was not given any copy or proof of the warranty, and the terms were not clearly explained. When a mechanical fault occurred, my claim was rejected because the garages I used were not VAT registered, despite proper servicing.
Communication with Motorpoint and Defend Insurance was unhelpful, leaving me without the protection I paid for.
I hope Motorpoint improves transparency and documentation for warranties to prevent misleading customers in the future.”
“Extremely disappointing service from Motorpoint Newport. Firstly they failed to book us in to collect the car on a Friday evening so we had to come back the following day to collect it, therefore completely wasting a journey. Then we got the car which had a fault, which we had to drop back to investigate, which we did. They needed for only 1 hour, but we left it for 24hrs. Once we returned to collect it, they hadn't completed the inspection - completely wasting another visit! They don't seem to have a clue!”
“Extremely disappointing service from Motorpoint Newport. Firstly they failed to book us in to collect the car on a Friday evening so we had to come back the following day to collect it, therefore completely wasting a journey. Then we got the car which had a fault, which we had to drop back to investigate, which we did. They needed for only 1 hour, but we left it for 24hrs. Once we returned to collect it, they hadn't completed the inspection - completely wasting another visit! They don't seem to have a clue!”
“Collected my car on Friday drove out the showroom & No front indicators returned within a few mins & waited one & a half hour to have them fixed Never touched my car Saturday on the Sunday I drove 3 miles to visit my sister after being there about 30 mins got into my car & Flat Battery 6 hrs waiting for recovery to Birmingham & having the battery swapped from another car. AVIOD THEY TELL LIES”
“Buying experience was fine and the sales advisor was good but a small issue came after purchase which wouldn't have taken too much effort for Motorpoint to sort or help with. The battery in the car had obivous problems as the start stop wasnt working- I had to get it changed and Motorpoint said the would refund prior a phone call and the car was in warranty. After it the battery was changed Motorpoint refused to refund me with pathetic statements such as no authorisation was given from them. They did'nt even said that in the first place, the customer advisor i spoke with was extremely unhelpful, arrogant, simply one of the very worst ever I have come across. Spoke no logic what so ever. I will never ever buy from Motorpoint.”
“Bought a car for £20k+ from this company with a sale mileage of just over 2000 miles, only to discover that this was actually the trip meter mileage and the real mileage was over 13000.
How can an allegedly professional company make such a mistake???
Complaint now opened, and i will go to a solicitor if needed, as this is fraud...”
“I bought a car from their Burnley branch in August 2025 and within days it was showing serious faults including engine failure. Warning lights appeared, the engine wouldn’t start properly, and diagnostic checks highlighted problems. Instead of fixing them, Motorpoint simply cleared the error codes and handed the car back, saying “no faults.”
Since then, the car has completely failed to start on multiple occasions, I even have videos proving this, yet Motorpoint’s response has been to deny everything, blame “incorrect reports,” and wash their hands of the issue. Their so called “final response” letter basically told me to go away and pay for my own diagnostics on a car that doesn’t even start.
Their staff laughed in my face when I first raised concerns, and customer service ignored emails completely. For a company that claims to take complaints seriously, the reality is they sell unroadworthy cars and then hide behind technicalities when challenged.
I’m now having to escalate this to the Ombudsman and my finance company because Motorpoint refuses to take responsibility.
If you’re considering buying from here, think very carefully. Once they have your money, you’re on your own.”
“Purchased a car from the Birmingham branch not only was the car not road worthy their customer experience was a big fat Zero as we was returning home to Wales in the car which was a Renault Capture we got onto the M5 motorway and picked up speed the car started Shuddering virigously called the customer care line had him listen to the car and he stated he didn’t think the car was safe to drive we was on the M5 it was a terrifying experience as we lived in Wales we arranged to get the car back to the Newport Branch and told them we didn’t want it fair to say The Newport Branch was nothing but very helpful and sympathetic and went above and beyond to resolve the issue Birmingham Branch you need to watch how the Newport team work and up your game This review is for the Birmingham Branch only”
“Took car back to motor point several times the first within a week of buying the car ,with the issue of a very loud noise from the front of the car this was a intermittent fault but one I had video evidence of , informed by motor point birtley that they couldn't find any issues and they said if I wasn't happy to take the car to a Peugeot dealership , with a bit of bad health and not being able to drive the car I decided to wait until the mot and service was due and within 20mins the garage had found several major faults with the brakes,the pads , disc , calipers and brake lines needed to be replaced with a price of £5268 and a ten week lead time for the parts,I had purchased the warranty from motor point (the reason being I had done homework on the type of car I was buying and the issues it could have )told yes it's all covered on the day of purchase but now warranty company will only pay out for the mot failure informed motor point with several emails and phone calls ,by now this had become a stressful time for myself ,motorpoint were not helpful at all and once I got my car back from a Peugeot dealership guess what no noise informed motor point they still denied liability because of the time scale and the mileage done(mileage was done while car being used for work and going to garage )in the end warranty paid out £750 and motorpoint £500 as a gesture (not one I was happy with but I wanted to put a end to this bad experience)all in all I wouldn't recommend them or they warranty,use emails instead of phonecalls to keep records and if u find any problems with the car you have bought take it back asap ,”
