“Took car back to motor point several times the first within a week of buying the car ,with the issue of a very loud noise from the front of the car this was a intermittent fault but one I had video evidence of , informed by motor point birtley that they couldn't find any issues and they said if I wasn't happy to take the car to a Peugeot dealership , with a bit of bad health and not being able to drive the car I decided to wait until the mot and service was due and within 20mins the garage had found several major faults with the brakes,the pads , disc , calipers and brake lines needed to be replaced with a price of £5268 and a ten week lead time for the parts,I had purchased the warranty from motor point (the reason being I had done homework on the type of car I was buying and the issues it could have )told yes it's all covered on the day of purchase but now warranty company will only pay out for the mot failure informed motor point with several emails and phone calls ,by now this had become a stressful time for myself ,motorpoint were not helpful at all and once I got my car back from a Peugeot dealership guess what no noise informed motor point they still denied liability because of the time scale and the mileage done(mileage was done while car being used for work and going to garage )in the end warranty paid out £750 and motorpoint £500 as a gesture (not one I was happy with but I wanted to put a end to this bad experience)all in all I wouldn't recommend them or they warranty,use emails instead of phonecalls to keep records and if u find any problems with the car you have bought take it back asap ,”
“Sorry for the long story but I sold my car to the Glasgow Motorpoint recently, I initially got a quote which was guaranteed for 2 weeks. However, after inspection it was reduced due to the mileage not matching the mileage when I got the initial quote (only 99 miles difference within 10 days) and the front 2 tyres had a tread depth of 2.1mm which was under their criteria of 2.5mm.
At the time I did question them but was advised this was all in the terms and condition, so I didn't question any further. In hindsight I should have walked away and not accept the deal but I reluctantly accepted it as I trusted the information that was provided to me.
After reading the terms and conditions when I got home it says they can reject the car if there is a discrepancy in the recorded mileage but doesn't say anywhere that the price can be reduced. Also it was about 99 miles difference and around £300 was deducted for that. Surely they expect the customer to continue driving the car for normal commuting from the date of quote to the date of sale? If it was clearly stated on the website then I could have decided not to drive the car or not drive as much.
In regards to the tyres, all I can see on the website is as long as they meet the legal standard which they did, but around £400 was deducted for them due to them being 0.4mm less than their criteria. Again there was nothing on the website to state this, as if there was I could have changed them for less than £400. The original valuation I received was based on it being within the legal limit and not the actual measurement.
I have since spoken to customer service online and over phone and both agreed there is nothing on the website that clearly states these things. One of the advisors even said as long as the mileage is within 1000 miles difference then they should not reduce the price and the tyres just needed to be within legal limit. I have also been told that they can’t do anything anymore as I have already agreed to the deal and I had a chance to turn it down it at the time, which I agree but I only accepted the deal as they ensured me it was in the terms and conditions which it’s not so I feel like I’ve been deceived.
I have spoken to someone in the Glasgow branch yesterday to explain the situation and all she kept doing was reiterating that I had option to not take the deal and there is nothing else they can do. Does this mean they can make anything up on the day to reduce the price and as long as you believe them and sign the agreement then it's all your fault? She couldn’t point to me where it clearly states these things on the website but said it is standard practice across all branches. She also said she has a piece of paper in front of her that states if tyres are under 2.5mm then they can reduce the price. How are customers supposed to know about this if it’s only on a piece of paper in the branch? I have called her back and left a voicemail asking for a copy of this paper emailed to me, but not received anything yet.
I think it’s false advertising on their website as it says price is guaranteed for 2 weeks which it’s not as they will reduce the price if you drive the car and the mileage goes up which most people will do. I understand the price can change if they find faults like a dent or similar but it was nothing like that. Website also says that there will not be any surprises but this was obviously a huge surprise. I rejected a deal to sell my car to another dealer as the quote I got from Motorpoint was the highest only for it to then not be and the deal with other dealer had expired. I've sold my previous cars to different dealers before and these 2 particular issues were never used to reduce the price. It's not even about the money anymore, I just think it’s unacceptable that I was deceived into accepting the deal and I don’t know if that’s just their tactic to reduce the price as if it is then they should be investigated. Even if the sales person actually believed it was in the terms and conditions they still provided me with false information which lead to me accepting the deal.
I know there is not much I can do now legally, but at minimum they should review this internally and update their website to make these things clear and not say it’s guaranteed when it’s not.
Also their communication is poor, they ignored every email I sent to them including my official complaint (website says they will respond to complaints in 3 days) and I only ended up speaking to people using their online chat and calling them.”
“Collected car from Oldbury motorpoint notice paint faded on right wing on driver side .one alloy wheel paint bubble. Notice it upon checking the car again when I got home reported it straight away .Motorpoint said they will not do anything about it. I had advice from citizen advice Bureau I am.within my rights to file a complaint still waiting to hear from motorpoint its been 3 days..
Disappointed with motorpoint this time i have purchased quiet a lot of cars in the past with them”
“Placed an order then cancelled it well ahead of delivery. I got charged 149£ because the car has been moved without informing me. Horrible customer service before and definitely after sale. Avoid if you don’t want to be ripped off.”
“Sold a 2 year old car Kia Sportage with full service history. 18 months later engine fault. Went to claim on the Kia warranty only to be told that it had the first years service history missing and therefore Kia would not honour the 7 year warranty. Motorpoint just said they couldnt find it and would not help any further. WOW. Currently going through all legal processes to get this sorted. Clearly mis sold to myself. Also due to them stating it had full service history I clearly paid for this in the price, but will now lose considerable money when I come to sell due to a full service history missing and the Kia warranty no longer valid with Kia.”
“Outstanding Service from Callum at Motorpoint Swansea.
My partner and I recently bought our first proper car together, and we couldn’t have asked for a better experience. From the moment we walked into Motorpoint Swansea , callum made us feel at ease with his friendly, knowledgeable, and professional approach.
He took the time to understand exactly what we were looking for, patiently answered all our questions, and guided us through every step of the process without any pressure.
Callum went above and beyond to ensure we found the perfect car, and his attention to detail and customer service was second to none. We left Motorpoint feeling confident and excited about our new car, all thanks to callum exceptional support.”
“Would not recommend motorpiont. Sold me a car with a bodge repair on the bodywork, even though I was told the car had no bodywork repairs. You can see from the photo the bad colour match. Arthur Daley would be proud.”
“I specifically asked about the Kia warranty since the car is 14 months old and was assured that it did have this. Since discovering that it doesn't have a service history therefore invalidating any warranty. I have tried numerous times to get a response from the sales person / agent Shah Ahmed, who has not replied. Currently I have asked to return the car. Avoid.”
“I was impressed by the professional and honest service from looking for a new car to actually completing the deal. Ashleigh did the collection service and paperwork while Edwin was the initial contact. Both young men were very good at their job and a pleasure to do business with.”
“I wouldn’t buy again.
As others have said after purchase the tyre had been changed to one with a chunk it of it.
I had to stay in the garage all day then they tried to send me home saying they didn’t have a replacement on site.
I had to fight to get them to let me have the replacement completed locally but when I arrived the car didn’t have a lock and key.
It took over 3weeks to complete and left a bad taste in my mouth.
The cost of the car isn’t relevant. When you spend money on a car you expect it to be in excellent condition. That’s the job.
Customer service appalling.
Once you’ve paid they don’t answer the phone.
If you choose to buy inspect your car again from top to bottom.”
“I've read numerous stories of individuals losing bitcoin through fraud. I prefer to start by stating that the organisations in charge of bitcoin security have done nothing to assist in the recovery of lost or stolen coins. In my case, my computer was hacked and someone with access to my emails stole 4.3 bitcoins. I contacted blockchain right away, but they wasted my time. I then looked for help elsewhere and was directed to speak with a bitcoin professional who helped hunt down and recover my bitcoins for a charge. After the job was finished, I was more than happy to pay more. I'm glad I got help, and I want to urge you to contact recoveryhacker101[at]gmail[dot]com.”
“I was told I would receive full service history, warranty (from vw), a spare key and wouldn't be messed about with the agreed part ex agreement. I received none of the aforementioned and they argued the part exchange price. After endless communication I only received the service history. I was basically called a liar about the spare key. Terrible customer service, Terrible staff I presume trained by a Terrible company. AVOID!”
“I have purchased 4 cars and my wife 2 cars. I got the car and went on holiday and never looked at it until I came home. The car was in a disgusting condition. I opened the bonnet to check the engine and found it was all covered in what appeared to be mud and dried water. The doors were the same. I rang them for the service book or information on it. Three weeks later I'm still waiting. I spoke to staff who said they would get Jack Fleet to ring me back twice. Iwent into the branch to ask about the service book and they said they would contact me. Im still waiting for replies from both. I hope the CEO reads this because he is responsible for his staff. Henry Jackson”
“Efficient from start to finish. Reasonably priced. No pushy sales. Graham Braithwaite from the Coventry branch helped us and was friendly and answered all are question and queries and kept us up to date through the whole purchase.”
“I've used Motorpoint three times now and really happy with all three purchases.
Seems people only review when they are had issues??
Personally, I'd use them again tomorrow.”
“Been to motorpoint before and the experience was ok. This time was a different case the salesman promised verbally and by email the car had a full service history. Had to keep emailing for the service history to be sent. After nearly 2 weeks of asking they finally provided it. Looked through it and it’s only a part service history. They have just brushed the situation off. Didn’t offer anything back off the car as a good will gesture. Didn’t offer an apology.”
“Got sold a car with a massive chunk of the front tyre missing (husband estimate 6mm). Realised the wkend after and contacted them sending pictures.
I'm currently arguing with them as I understandably want it changed for another Michelin tyre to match rest of the car.
A nearby garage, when asked, said it would definitely an Advisory at an MOT assessment.
(If you google wheel with sidewall damage you will see warnings about the wheel being more likely to blow out with damage to it.)
For an over 13k purchase I really don’t think this is an acceptable standard.
Apparently, according to Motorpoint, being sold a car, which in my eyes is "not fit for purpose" as I potentially need to spend £150 on a new tyre, is apparently acceptable in their eyes!!
Motorpoint have said I need to take the car to one of their approved garages to be inspected and for them to send a report before reverting back to me with a decision.
Ive also been told that apparently I can't return the car for a refund, if the tyre is confirmed as Advisory only. They have said if Advisory they wont replace it!!
Trust me. If this is not resolved to my satisfaction, I will be arguing the toss and trying the ADR (Alternative Dispute Resolution) (They are not affiliated with the Motor Ombudsmen). In my communication with the ADR I will be stating that Motorpoint are “not treating customers fairly” and “putting too many barriers in place” – which are key phrases for the FCA which they are regulated by. The potential fee for them to defend this will be in excess of the cost of the tyre!!
If I do have to escalate matters to the ADR, then at this point I will also add additional costs for consequential loss incurred, stress and inconvenience.
In addition, as I purchased on Credit Card x2 believe I can also launch Section 75s.
All the above, in their staffing costs alone to respond, I suspect would be grossly more than £150, which is what the tyre I want is to cost!!
A woman scored is definitely a dangerous thing!!
So, finally, on that note, I am also currently opening accounts with every platform I can think of (Twitter, Insta etc) to say what happened and how treated asking all my contacts to share.
I REALLY EXPECTED MORE MOTORPOINT. THE FIRST PURCHASE FROM THEM, MANY YEARS AGO WENT SO WELL TOO!!
I did warn Motorpoint that I have personally dealt with the FCA and various Ombudsmen before and always won my case. I had hoped that this would make them see sense and offer recompense, its been two days and Im still waiting on a response.”
“Sold a damaged resprayed car without being told
I bought a car from Motorpoint Chingford last year and have recently discovered the front bumper had been resprayed. I had made a complaint to them previously last year when I found that the rear wheel arch was resprayed and now I discover that the front bumper has also had previous damage. When I was buying the car I asked them if any previous damage or work had occurred to the vehicle and they said no, they deliberately lied to me knowing it would affect the sale price or even the sale itself. They are a dishonest and unscrupulous car dealership, avoid them at all costs.
When I previously complained about the first damage to the rear wheel arch, their standard response to these sort of complaints is ‘ it was repaired to Motorpoint Standard so its acceptable’. The point is if I was made aware that the car had been resprayed I would not have bought it, so they tells lies to sell their cars, as can been seen from other reviews.
They have set up their own complaint procedure, which is also unfair and bias towards Motorpoint. You can only use their own selected trading standards dispute resolution scheme (South Yorkshire trading standards services) who also seem to think it’s OK to sell people resprayed cars without telling them. They are not a fair trading services company who are probably working for Motorpoint.
I now find that the front bumper has also been resprayed and I am totally appalled by the sales service they are providing.
As many others have complained about these sort of issues, avoid buying from them at all costs and if you make the mistake of going there to buy a car, bring an expert with you on a clear dry day to thoroughly check every inch of the vehicle because they do not tell you about previous damage and resprayed areas. They deserve zero stars.”
“Extremely Disappointing Experience - Avoid Motorpoint Glasgow
My daughter’s first car buying experience at Motorpoint Glasgow was supposed to be a positive and memorable milestone, but it turned out to be anything but that. We arrived for our appointment to collect her car, only to wait around for an hour before a trainee informed us of an electrical fault she had just discovered. This was particularly frustrating since we had been told the car was ready for us five days ago.
The trainee, although lovely and doing her best, we asked for the manager. Unfortunately, this ’customer care’ manager demonstrated a shocking lack of customer care. She was condescending and seemed utterly indifferent to our concerns. Hoping for a better response, we spoke to the general manager, but he displayed a "take it or leave it" attitude, offering no solutions or apologies.
To add insult to injury, when we finally inspected the car, it was clear it hadn’t been cleaned and had numerous scuffs and dents – issues that should have been addressed before our appointment. Given the overall poor treatment and condition of the car, we decided to leave.
As we walked out, the so-called customer care manager didn’t even acknowledge us, solidifying our decision to take our business elsewhere. This experience was extremely unpleasant and disappointing. I strongly advise others to avoid Motorpoint Glasgow if they value good customer service and a smooth car buying process.”
