I bought a car from their Burnley branch in August 2025 and within days it was showing serious faults including engine failure. Warning lights appeared, the engine wouldn’t start properly, and diagnostic checks highlighted problems. Instead of fixing them, Motorpoint simply cleared the error codes and handed the car back, saying “no faults.” Since then, the car has completely failed to start on multiple occasions, I even have videos proving this, yet Motorpoint’s response has been to deny everything, blame “incorrect reports,” and wash their hands of the issue. Their so called “final response” letter basically told me to go away and pay for my own diagnostics on a car that doesn’t even start. Their staff laughed in my face when I first raised concerns, and customer service ignored emails completely. For a company that claims to take complaints seriously, the reality is they sell unroadworthy cars and then hide behind technicalities when challenged. I’m now having to escalate this to the Ombudsman and my finance company because Motorpoint refuses to take responsibility. If you’re considering buying from here, think very carefully. Once they have your money, you’re on your own.