“We went to Newport yesterday to purchase a car for my son on finance, we were aware in advance that although he’s 18 and passed his testa. Few days ago he has zero credit this could be unsuccessful.
The finance was declined - Michael was very blunt and quite frankly rude, he was going on annual leave from today so I just put this down to holiday mode, it happens to the best of us.
I called this morning to see if my daughter could go guarantor ( unfortunately I’m at early stages of changing mortgages so it’s not an option for myself) I was advised siblings can’t, I asked could she buy the car instead and was told no as it’s illegal.
Now My daughter has been looking for a car with you for a few months, way before my son passed his test there’s email exchanges to prove this, as she’s been emailing Michael. after showing her the car she decided that she would purchase the car for herself and pass her old car to mason where he could trade it in for another car and use the money to buy a run around until he builds his credit rating, I had no issues with siblings looking out for each other, she proceeded to reserve the car, pay the hold deposit and complete the finance forms, on checking the finance forms there was discrepancy on the price and checked this with George, yesterday there was no admin fee/transfer fee we were told by Michael they were removed and the quote was £236.17 including 2 years extended warranty or £220 without this and just the 3 months free warranty, after exchanging a few emails for clarification as this price was now over £240 with no warranty her hols payment was refunded and the car released as apparently her transaction is setting off alarm bells as her brother enquired yesterday - are you telling me that because my sons finance has been declined any attempt off sale from our family is going to be refused as suspicious? I’m absolutely disgusted by the way my family has been treated, there was no questions asked you’ve just totally disregarded her purchase.
For context this is a branch we have used on many occasions over the years buying range rovers, Vauxhalls and other vehicles and always had a pleasant experience which is why we have always returned until now, I can safely say that you have lost any future business from myself and my family and I’ll ensure I share our experience, this is probably the worst customer service I’ve ever experienced.”
“I was sold a car with tyres that are barely road-worthy on the basis of 2 independent 'health-check' reports: one from KwikFit says 3 tyres need immediate attention and the other from a Peugeot dealer says all 4 tyres are in need of immediate attention. Both 'health-checks' were undertaken within a thousand miles of purchase. However, I first noticed that one of the tyres had a slow puncture within the first few hundred miles. Made contact with them - but they were not interested. Nice car but cutting corners on safety measures for increased profit is dubious business.”
“SHOCKING AFTERSALES CUSTOMER SERVICE!!! I have multiple issues with my new car which should have been covered under under the 3 month warranty but they didn't care and stated "due to the length of time I had my car and when I brought it to there attention" , that is irrelevant, it's still within the 3 month warranty period! FACT!.
Therefore I will be bombarding social media with there shocking customer service, so everyone knows about it, seeking legal advice and a complaint has been sent to the Motor and Financial Ombudsman. DO NOT BUY A CAR FROM THIS PLACE, YOU WILL REGRET IT! READ ALL THE OTHER AWFUL REVIEWS. I WISH I HAD BEFORE I BOUGHT THE CAR!”
“I WOULD STRONGLY ADVISE AGAINST PURCHASING A VEHICLE FROM MOTORPOINT.
I purchased a Vauxhall Corsa SRi (70 plate) over 11 months ago and at the point of sale were advised to purchase the ‘Asset Protection (GAP) Insurance’ and ‘Extended Two-Year Warranty’, which I agreed to do so. Whilst driving my vehicle on the motorway, I experienced a mechanical fault within the engine and the car came to a sudden stop. One of the engine cylinders has a loss of compression due to either piston or valve damage, which could be attributed to a spark plug failure (yet to be diagnosed by disassembly of the engine).
The 'Extended Warranty' provided by Motorpoint is actually handled by a third-party company, based in Czechia, who rejected my claim without a full diagnostic being conducted. After contacting Motorpoint on several occasions, the typical reply is “it’s the insurance companies responsibility now..” At no point in the sale of the warranty were I informed that it would be handled by a third party company.
I have submitted a formal compliant by email and formal letter to Motorpoint. It took four weeks for them to contact me.
DO NOT PURCHASE ANY EXTENDED WARRANTY OR INSRUANCE WITH MOTORPOINT, THEY DO NOT INTEND TO HONOUR IT AND WILL NOT RESPOND TO ANY CALLS OR EMAILS IN RELATION TO THE MATTER. THE COMPANY SELL THIS PRODUCT AS “THEIR OWN” BUT A THIRD-PARTY HANDLE ANY CLAIMS.”
“I would never use Motorpoint to buy or sell a car ever again, nor would I let any of my family or friends. Firstly they sold me a car stating it had less owners than it actually had due to them processing the car incorrectly and then when I sold them the car back due to this issue they took possession of the car and lost all the paperwork. The settlement was not paid until I chased further due to more payments being taken from my account. I have complained to several people at Motorpoint and still two weeks down the line am I waiting on a call back from Senior management. I am disgusted with the lack of communication... Customer service was fantastic when I was giving them money but when the roles reversed no one is to be seen/hard from. Absolute joke of a company, avoid at all costs.”
“BEWARE AVOID
BEWARE ! Purchased a 2.5 year old Kia Soul last month from the Widnes branch with 4.5 yr warrenty remaining and a full *service history **which is essential to VALIDATE your warranty** ...after buying the car I found out there is NO service history with my vehicle I then emailed / called multiple times and have had NO help just told “the previous owners not provided it” !! THEN WHY SELL IT WITH A FULL SERVICE HISTORY - which means the 4.5 yr warrenty is worthless. ZERO help. Once they have your money they will not assist you in any way. This car was sold under false advertising. Do NOT trust them. I have a car I paid well over the odds for based on zero warrenty and zero service history but most disappointing is their lack of desire to simply fix the issue and keep a customer long term. I am taking legal advice. Absolutely disgusted that a major chain would act so disreputable.”
