“I purchased a Peugeot 3008 GT from Motorpoint Coventry on the evening of 23rd January. Unfortunately, almost immediately after driving away, I realised there was an issue with the brakes. I returned the car first thing on Saturday 24th and was informed that the near-side rear brake caliper was seized and that the metal of the brake pad had been grinding into the brake disc.
I found this extremely concerning, particularly as Motorpoint’s website states that all vehicles are checked by experts and undergo a comprehensive multipoint inspection. It is difficult to understand how such a serious and obvious issue could have been missed.
To their credit, I was provided with a VW Polo as a loan car so that I wasn’t left without transport. However, this vehicle was completely unsuitable for my work needs and significantly below the standard of the car I had purchased. Communication was also disappointing. The Service Manager told me on two separate occasions that he would call with updates, but no calls were received and I had to repeatedly chase for information myself.
After speaking with the Prep Manager, the situation improved somewhat. I was able to have the loan car upgraded to something more suitable, and he did a better job of keeping me informed, which I appreciated and he is the only reason this review is not scored as a 1.
I have since been informed that the Peugeot has required new brake discs, pads, a caliper, plus a new sensor and wiring harness. The process took over three weeks, and and then when I got the car back I found the Oil had been over filled excessively on its first decent drive out and it spat oil all over the manifold causing smoke from the engine bay. It must have been serviced and checked by the new apprentice.
Overall, this has been a very frustrating and disappointing experience. While some staff members were helpful, the initial quality checks and level of communication have fallen well below expectations.”
