Motorpoint Reviews

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."