Mcarthur Glen outlet store offered service beyond just selling me two coats. Lauren not only explained the merits of each option she also got into a scientific discussion with my 15 year old regarding heat transfer. She also helped my twins to be "individuals" when finding coats. Unable to find any instore she guided us online and showed us what options the girls had. So much time given to our purchase! Very professionally and politely she even aided other shoppers while sorting us out. Lauren was a delightful lady to deal with, clearly she loves her job and is extremely knowledgeable about her products, as such I hope she is recognised as a pure asset to the company. I take this opportunity to wish both her and her colleagues a safe passage through these difficult times. I highly recommend the store to others.