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Mountain Warehouse Reviews

2.3 Rating 392 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 392 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 5 star review on 18th December 2025
Terry H Jones
Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
26
Anonymous
Anonymous  // 01/01/2019
Got a surfing suit and it scratches my child neck . We only used it twice terrible quality and waste of money as he wont wear it
Mountain Warehouse 1 star review on 18th March 2026 Mountain Warehouse 1 star review on 18th March 2026 Mountain Warehouse 1 star review on 18th March 2026
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Posted 1 week ago
They gave me hope when I was uncertain.
Mountain Warehouse 5 star review on 18th December 2025
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Posted 3 months ago
I’m sorry to say that I ordered something online you said it’s 40% off and I paid the same price as anybody else online and it wasn’t retailed at the price that you stated. I also looked another pair of boots which you said they cost this much from a discount but they cost that much from you everywhere online so you are misleading the customers you are lying to the customers making them think they’re getting a deal but they’re paying for the same price as anywhere else online. This is very disturbing and you should really be prosecuted for this very disappointed. M37577586
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Posted 3 months ago
Very dissapointed by the Customer Service. My order is showing delivered when it clearly isn't. When contacting customer service for a delivery update via phone, I'm told a case has been opened with Evry, the shipping provider, yet no status after via email or text or call would follow. This is clearly frozen and so is apparently their customer service. I will raise complains on all available public suites to raise awarness of their case mishandling and complete ignorance when dealing with a loyal customer.
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Posted 3 months ago
They would not let me return an item when I requested a return about 30 minutes after my order. When I looked into it I had six hours. They would not honor the change of price that happened that same day as my order. They said they could not mail me a new order because of lacking contact information yet they just sent me the order above. I gave hem my contact information again about two weeks ago and was told the order would be processed but two weeks later it has not. The jacket I ordered is not very war, and the zipper got stuck the second time I wore it. Very disappointing experience.
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Posted 4 months ago
Solihull store I’ve visited the Solihull store multiple times looking for 3/4 size furry boots with velcro fastenings. While stock has always been unavailable the bigger issue is the staff’s attitude. One man, around 40, was particularly unhelpful, he even turned his back to me fiddling with some papers while speaking to me and I said that I couldn't hear him as his back was turned to me, he didn't respond so I walked out. Overall, the staff seem uninterested in assisting, and I now dread going in. Very disappointing customer service.
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Posted 4 months ago
By far the worst customer service I have ever experienced. Reached out via chat October 27th regarding being overcharged for an item. Representative agreed to refund and emailed me with information needed. I replied right away. She didn't respond. No response until me reaching back out October 29th, to which I replied to email right away. And again, no response and no refund. Nobody has responded to emails.
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Posted 4 months ago
Dalton Mens Borg Lined Hoodie massive drop in quality. Bought one this time last year and it was great, thick long fleece lining that was really warm, just received two I bought this year and the fleece was nowhere near as long or dense, the product is nowhere near as good, at £29.99 on sale is still not worth the money, I could get an equal quality product from eBay for less money, at the normal price of £74.99 it's massively overpriced. Last year's one was great, I'm not sure I'll bother buying from mountain warehouse online again as the quality of products is not at all reliable.
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Posted 4 months ago
Went to Mountain Warehouse in Marlow and was nicely surprised that they had a sale on - you can’t have enough long sleeve tops. The staff were really helpful and I was so pleased to hear that they didn’t support the use of air miles via Amex - it’s really important that outdoor wear shops have strong ethics on this sort of thing
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Posted 5 months ago
Online my better half bought me 'Extreme Mens Thermal Merino Knee Length Ski Socks...Made with merino wool'. On arrival the label shows that 72% came from a polyester sheep, 13% came from an acrylic sheep, 4% came from polyamide / elastodiene sheep and (as an afterthought?) 10% came from Merino sheep. How does that 10% give licence to promote as 'Extreme Merino Ski' socks? The only 'Extreme' thing about them is the description. At best, false advertising. And yet, every review gives them 4 or 5 stars. MMmmmm.
Mountain Warehouse 2 star review on 4th October 2025
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Posted 5 months ago
I purchased two base layers from the Barnstaple store, one of which is faulty so took it back with the unworn item for a refund. The manager 'Nick' was rude dismissive and arrogant. He accused me of rolling up the sleeves which caused the sleeves to become baggy and said it was not something he would normally do, giving a refund. When I challenged this that the goods are faulty he laughed and scoffed at me. I took the goods and left the store. I have been in contact with the Head Office but as yet no response. MW are not above the Sale of Goods Act and I will pursue this. Poor amateurish manager with no customer skill set.
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Posted 6 months ago
I purchased a Hill Packable Waterproof Jacket - Style:057897 - Colour: BLACK . But Salesperson: Steven He didn't offer us - Packaway Bag - comes with its own 'stuff' bag, perfect for light travel and very convenient. Which comes with the jacket.This was understood after I got home. Your employees don't know the products they sell. I am disappointed with the purchase and the service.
Mountain Warehouse 1 star review on 3rd September 2025
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Posted 6 months ago
I am extremely unhappy with the customer service I received from Mountain Warehouse. The level of support was shockingly poor and has left me completely frustrated. When I reached out about a delivery issue, I received no real assistance at all. It took far too long to get a response, and when I finally did, the answers were vague, unhelpful, and dismissive. At no point did anyone take ownership of the problem or make any effort to resolve it. The lack of communication was unacceptable. I felt like I was going in circles, repeating my situation over and over, only to get no resolution in the end. For a company of this size, the customer service is beyond disappointing – it feels like once they have your money, they simply stop caring. I would not recommend Mountain Warehouse based on this experience alone. Poor delivery support paired with unresponsive and unhelpful staff has ensured I won’t be shopping here again.
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Posted 7 months ago
Went to shop today to try and return boots that were too big for me, even though a woman on the day I bought them said they were a good fit and that I’d have to wear them in. two younger women were very unhelpful and rude because I didn’t have the box I bought them in earlier this week and sent me away. So a waste of £85 for myself now and have had to go to a different store and buy new ones
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Posted 7 months ago
I’ve had nothing but issues with the products ! Wrong size wend and about 20 emails and phone calls and still don’t have any refund ! Most horrible experience I’ve ever had with online shopping!! I’ll never order again form them!
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Posted 8 months ago
Placed an order for over £100 and used a discount code. I had to return 1 item and they took the money I saved on the discount out of my refund so I paid £35 for the trousers but only recived £25 refund. I complained but they wouldn’t do anything about it. It should have been made clear at checkout or on the returns page. Also had to pay the shipping to return item which again wasn’t made clear.
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Posted 9 months ago
bought a jacket. Had it two months and a tear in fabric near zipper. Contacted company, sent photos etc. They Said it was from wear and tear, and nothing could be done. I am 81 years old and do not abuse my clothing. Will not recommend them.
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Posted 1 year ago
I had a return issue and it was turned into a very warm experience by the wonderful staff at the Mountain Warehouse Richmond branch. I would like to commend Mountain Warehouse HR for their great management training, but I think the strength is more in spotting and recruiting the right people in the first place. Everyone I spoke to, Tom, Ottman and Cornelius (other staff were on hand and eager to help too, didn't get their names) was not only professional and efficient, but most importantly to me in these days of cold automaton hardselling and blankness, they were intelligent, warm and welcoming and genuinely wanted to sort the problem out, which they did, very quickly. I will be coming back to Mountain Warehouse again and again because of these people and recommending the store to friends.
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Posted 1 year ago
Got rig off. Deliver was misplace. Say they gave refund but never did. Dont go.
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Posted 1 year ago
Terrible customer service who don't get back to you or try sort out defective items..overrated low quality tat over priced as well not made to last longer than 10 months if you're lucky..rubbish!
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Posted 1 year ago
Mountain Warehouse is rated 2.3 based on 392 reviews