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Mountain Warehouse Reviews

2.3 Rating 365 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I was told by the sales person that the size of jacket I needed could be shipped to me via courier and I would receive it within a week. I doubled checked that it wasn't going to be shipped via Canada Post as they are on strike. She assured me it would not be Canada Post. I received my tracking email and the jacket I bought my son for Christmas is sitting in limbo at Canada Post. I emailed Mountain Warehouse customer service and got a scripted reply that my order was processed and changes aren't possible!
Helpful Report
Posted 3 days ago
I ordered some gear and for some unknown reason 6 days after the postal strike they decided to send my product Canada post. We called and were dismissed as not our problem. The problem I have is that it’s winter gear and if the strike continues I may see my winter stuff half way thru the winter. Not good service..
Helpful Report
Posted 6 days ago
Bought something from Mountain Warehouse online and they shipped with the company TForce never ever received my pkg TForce say they attempted to deliver 4 times and there is no access to my building they are saying, my building is not hidden or gated easy access from the street the building is 9 stories high did not even call when they supposedly came I do not believe they attempted to deliver at all.
Helpful Report
Posted 1 week ago
Ordered for the first time and will not order ever again. They just kept sending me a scripted email and not a real human response. Did not solve my issue and was not made aware on their website that they were sending with a carrier that is on strike so I will never receive my order. Do not recommend!
Helpful Report
Posted 1 week ago
Ordered from Mountain Warehouse and they shipped, via Canada Post, even though they were on strike. The product never left their warehouse. They would neither ship by an alternative means of credit a refund. Never received product.
Helpful Report
Posted 1 week ago
I ordered a winter coat online and they decided to “ship” it with Canada Post, on the 19th of November when they are on strike. They are refusing to cancel my order because it has already been “shipped” which is categorically impossible seeing as Canada Post IS ON STRIKE. Total scam, now I’m out hundreds of dollars for god knows how long because this company is completely incompetent and ships the goods you order with shipping companies that aren’t even in operation. Total garbage.
Helpful Report
Posted 2 weeks ago
On October the 14th, I left Mountain Warehouse Rotorua feeling very uncomfortable after learning a certain employee known as a danger to society was still working there. I felt threatened by their presence and didn't feel safe to shop there. Sadly, I won't be shopping there ever again due to the unsafe environment created by this person.
Helpful Report
Posted 1 month ago
Ordinarilly exceptionally good about returns as was with first ever. Bicycle Jacket (as was with otherwise trainers whose soles became detached...KEAN or KEENE or KEANE was it)? Really good bicycle jackets. BUT. The zips are worse than useless! Should they choose to enhance the zips, I should most deffinitely shop there again. Ordinarilly. Good store. Good CON{(ned)demned}sumer relations, BUT downright irritating. How fortunate I am. Unlike hither too. I maybe foolishlypurchased a spare. But it maybe rendered, the warranty useless, which in any event, due to relocation some 500km south of inverDrunkenINCAPAPABLESjunkiesDISFUNCTIONALS, I may have misplaced, more likely lost the receipts. Lamentably. I shall miss their exceptionally empathetic Irish manager. Quite at variance with his inverArsehole(d) predecessor. Despite these repeated, irritations. I should continue to purchase from, Mountain Warehouse. Though I was dismayed, I had to pay a further £30 to rectify the problem, their manufacturers created and/or compounded to rectify as such. No longer uaving access to receipt(s), I cannot verify the date(s). Please advise how, most unusually, I may upload photograpic evidence to Trust Pilot as with Google.maps and/or Google.io...said photograph(s) already, yet forwarded to Mountain Warehouse. Should Trust Pilots CENSORS, no doubt, respond. Please request I forward, most recent, said 2 images. Others both long ago & recently previously repeatedly forwarded to Mountain Warehouse & since deleted. Advising such that. Should they enhance the zips, I shouldn't have had to. I would most deffinitly, repuchase, (as I should, aforementioned Training shoes too, whose name I am, since, now uncertain of brand)? Hither too. Returns. No problem & full reimbursement. Lamentably upon this occasion. Mission IMPOSSIBLE.
Mountain Warehouse 4 star review on 13th October 2024 Mountain Warehouse 4 star review on 13th October 2024
Helpful Report
Posted 1 month ago
Ordered a winter jacket as a birthday present & had it been delivered on time it would've arrived 3-4 days before the birthday. Tracking updates on the day showed no issues and an expected delivery slot of 12-2pm to my nominated pick up point of a Tesco Express. Next update was to say the parcel was being returned to the sender, no reason why. When i looked on the Evri app to track the parcel there was even less information as its status had changed to 'we have your parcel.' Over the last 3 days i have had zero contact from Evri, at no point have they updated me. Eventually i contacted Mountain Warehouse who i'd bought the coat off. God only knows where the information came from with their update. The delivery had apparently been refused as nobody at the delivery address recognised the name as living at the delivery address at TESCO EXPRESS ?! Also i would no longer be able to reveive this item as it was now out of stock ! What difference does it make if it's no longer in stock if it was already despatched ?! Finally received an update from Evri but only after i'd contacted them asking for an update. A photo of the outside of the shop was the total content of the update ! I've emailed Mountain Warehouse and asked for answers for the ridiculous explanations. * the name not being recognised at the address, a shop ? * the item not being in stock, despite already being despatched ? * why wasn't another delivery attempt made ? * why has the item been returned by Evri without another delivery attempt ?
Helpful Report
Posted 2 months ago
DO NOT BUY FROM THIS COMPANY I wore a hiking boots twice and they fell apart. No refund, apparently I used them incorrectly. Apparently walking in them is not possible. Terrible quality, cheap materials. AVOID THIS COMPANY
Helpful Report
Posted 3 months ago
Ordered 2 pair of small thermal brushed leggings for $9.99 on sale. Not realizing how small their "small " is, I tried to try a pair on for fit and the waist is nearly the size of my thigh, they are so small. Worst part about this is returning them is a waste of money and time. They accept return within 60 days, customer pays postage, ontop of a $10 charge for accepting the return. If I was able to get to a store this would be done for free. Not pleased with the sizing, or the online/post return. Also purchased a vest on sale, tbh I would be upset of the quality if it was full price, considering its for work, I'll let it be. The jeans I ordered on sale seem to be ok other then they could be a little longer considering they are "turn-up" jeans.
Helpful Report
Posted 3 months ago
Returned an item, bought in store Epsom branch, brand new, unworn with tags, purchased a few days earlier. Returned on the 9th Jul to Mountain Warehouse Epsom branch. I am still waiting for the refund to show on my credit card statement today 24th July 15 days later! I contacted customer services who asked for a copy of transactions on my statement ( prob to make sure I hadn’t been refunded) which I duly sent to them and as yet have not received a response.
Helpful Report
Posted 4 months ago
I've recently bought a few items, boots, hats socks, snow jacket. I found the quality to be good for everyday use and general walking. I can't comment on whether they stand up to extreme conditions. The staff in the Cardiff City Centre store are helpful.
Helpful Report
Posted 9 months ago
⚠️📢🚨 MOUNTAIN WAREHOUSE Do not buy their cheap clothing. mountain warehouse junk bootsDo not buy their cheap clothing. £200 boots Boots metal tab/hoop pulled off. BY A 13 YEAR OLD GIRL. Not even one wear. Boots were a gift for my 13year old daughter. No receipt = No help from customer services at all. "CAN'T DO ANYTHING WITH OUT RECEIPT " ROBOTIC CONDESCENDING TERRIBLE ATTITUDE POLICY Sent images of brand new boots in box with all packaging and labels, clearly unworn mint except for the ridiculous damage. No help whatsoever. Just rude condescending customer service reps
Mountain Warehouse 1 star review on 23rd February 2024 Mountain Warehouse 1 star review on 23rd February 2024 Mountain Warehouse 1 star review on 23rd February 2024
Helpful Report
Posted 9 months ago
they are selling garbage. I brought snow shoes, there is only one thin layer at the bottom inside, I feet are on the plastic, very cold and uncomfortable! their website always shows clearance, half price during the whole year! that is cheating! even half price, their products are not worth that much!
Helpful Report
Posted 10 months ago
Sizes completely off. Returns are a nightmare
Helpful Report
Posted 10 months ago
This company uses ULALA to ship items, it does mot deliver to your door, but to the lobby, where the items can be easily stolen, this company is absolutely irresponsible towards it's customers, 100% ignorant, do not waste your money and time
Helpful Report
Posted 10 months ago
I visited Mountain Warehouse in December and was served by an extremely helpful young man by the the name of Sean . He really did go out of his way to help both myself and my sister.It was a pleasure to shop there .
Helpful Report
Posted 11 months ago
I was a first time customer. I paid for premium 2 to 3 day shipping which cost an extra 20 dollars. It took 10 days to recieve and had to argue with 3 agents before getting my shipping refunded. Then when I recieved the boots, they are way smaller than website description. Not even close to true to size and they want me now to pay 10 dollars for return label. Never again will I be ordering from this company.
Helpful Report
Posted 1 year ago
I used to be a fan of mountain warehouse and can remember ordering from them at least 4 times in the last 12/18 months. On 28 April I ordered two items, one a val ski backpack 25l. Lovely pack and ordered with plenty of time to spare before my next trip. The second item is one of the silly little things one add on for free shipping, a flashlight. Today, on 8 May, 11 days after purchase only one item arrive. Not my backpack, only the flashlight. On contacting customer service I am first told it was delivered and then when I contact them again the pack was out of stock. No problem, send me a similar black pack and make sure its in time for my trip. Customer service try to send me the ugliest orangy cheap looking bag I have ever seen. This is not acceptable people. Back to amazon I go...
Helpful Report
Posted 1 year ago
Mountain Warehouse is rated 2.3 based on 365 reviews