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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've recently bought a few items, boots, hats socks, snow jacket. I found the quality to be good for everyday use and general walking. I can't comment on whether they stand up to extreme conditions. The staff in the Cardiff City Centre store are helpful.”

Posted 1 month ago

“I visited Mountain Warehouse in December and was served by an extremely helpful young man by the the name of Sean . He really did go out of his way to help both myself and my sister.It was a pleasure to shop there .”

Posted 4 months ago

“What fabulous staff in your shop in country park.Evesham...I bought a little coat for my chihuahua Alfie today..They asked if they could take pics of him...I said yes definitely..he was on counter kissing them..he was really spoilt..what lovely staff you have there...christine”

Mountain Warehouse 5 star review on 24th December 2022

Posted 1 year ago

“I would like to say Thank You very much to Tina and Billy at the Romsey store for there help and kindness with an issue I had with an order. They resolved the issue in a timely manner and with kindness . I highly recommend this store for excellent Customer Care . Will be back to purchase something soon.”

Posted 1 year ago

“I ordered a rain jacket and pants that are perfect! Easy to pack up for hiking; and will take on an Alaska trip in August. Memorial Day sales were too good to pass up! I ordered summer shirts, shorts, pair of pants and lightweight towels. All in size 12, perfect fit, and great for the summer. (I raved about your products to all on my recent AMC hikes…I’m a heavy believer in recycling and usually only dress “2nd hand”.) I have a suggestion for womens shirts: add double chest pockets to enjoy quick dry fabric, with some modesty without wearing a bra. Or do shirts in a nipple hiding print pattern.- Thanks”

Posted 1 year ago

“Thrilled with my purchase and speed of delivery amazing.Always find MW brilliant!”

Posted 2 years ago

“Saw a womens goretex waterproof jacket online at a very good price. I’d done a lot of trawling through the websites. MOuntain Warehouse had the best price and an extra 20% off. The first one I ordered was too small, but great service from Kendal MW, they got me the next size up and still at the20% off. Brilliant”

Posted 2 years ago

“First package was lost in international mail. Mountain Warehouse re-shipped my item (a puffer jacket) without any issues. I received my item and am happy with the quality for what I paid. Many reviewers say that they have issues with "courier losing parcel" and it takes forever to receive the orders, but they have to remember they're often getting international mail and it takes a bit to get though customs and all that, especially with worker and trucker shortages. So be patient and allow 3-4 weeks for delivery. Quality of products is worth the low price.”

Posted 2 years ago

“Bought the Isotherm thermal long johns and top. Best money I've ever spent. Really warm and comfortable.”

Posted 2 years ago

“Whenever I have had dealing with the Mountain Wear House on line or at the shop I gave found them really professional and helpful.”

Posted 2 years ago

“HaridaChaudry was quick to understand my query and resolved it”

Posted 2 years ago

“The level of customer service we received at the McArthur Glen store was outstanding. Jayne was so very friendly, helpful and is a real asset to Mountain Warehouse. We left very happy not just with our purchase but the shopping experience overall and will definitely return”

Posted 2 years ago

“My personal experience was fantastic. I brought items last week & this week the company had a massive 50% off sale. So naturally I was disappointed I missed out on the sale prices. I rang & asked if they would credit me a partial refund for the difference & without hesitation my CSR Bell processed the refund instantly, hassle free 👌 Note, not all companies will do this. Some will get you to reorder the items & resend them back. Shipping was very fast although I did receive my items split on 2 different delivery days. Products purchased seem to be good so far :)”

Mountain Warehouse 5 star review on 16th July 2021

Posted 2 years ago

“I purchased one of their own brand coats around nine months ago, quality material and construction, is my go to coat to date and when it was unfortunately damaged over six months in they replaced the coat under warranty with no hassle and still free shipping!”

Posted 2 years ago

“the price is great, the clothes i got were high quality. my only complaint is how long it took to deliver. i guess a month isn't terrible, but i live in an area with a lot of package theft, and there were no alerts to let me know when it shipped. to their credit, mountain warehouse searched their records, found out when it had shipped, sent me a tracking number and refunded my delivery fee. it would have been much better if they'd notified me when it shipped and sent me the tracking number then, but i guess nothing's perfect. oh, i take that last part back..the clothes are actually perfect and worth the wait.”

Posted 2 years ago

“I ordered shoes in Sydney (Aus) at 10pm and after 2 days in afternoon I recived my shoes. This is amazing especially becouse shoes was coming from Christchurch (NZ). Les than 48h for delivery. Well done. And I am happy with shoes quality too.”

Posted 3 years ago

“I recently bought a hybrid fleece from mountain warehouse the quality and comfort are exceptional. I would highly recommend purchasing products as I know I will in the future.”

Posted 3 years ago

“Boots were exactly as advertised on the website. Reading the reviews on their website they mentioned you should order 1 size up, did so and the boots fitted perfectly. Delivery was very fast only 3 days. Would definitely order again from Mountain Warehouse.”

Posted 3 years ago

“Excellent customer service... Process refund and price adjustment fast”

Posted 3 years ago

“I ordered.... Vostock Womens Snow Boots Grey, Womens Shoe Size 8 US Ohio Womens Snow Boots Grey, Womens Shoe Size 8 US LOVE THEM BOTH!! I dont ever order boots online because Ive had bad experiences..and my feet are wide and I tend to get blisters. In ordered a half size up on both boots....and not only are they comfortable...but warm and light weight compared to my old heavy winter boots. And I live in northern Vermont and it gets in the deep negatives. No problems so far....made well. Fits with thin socks...and cozy with winter socks. DEFINITELY a FANTASTIC buy!!”

Posted 3 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews