Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Mountain Warehouse deliver? How long does Mountain Warehouse take to deliver? Does Mountain Warehouse deliver on time? How is accuracy and good condition of items delivered by Mountain Warehouse?

Returns

How is Mountain Warehouse returns process?

Customer Service

How can I contact Mountain Warehouse? How quickly does Mountain Warehouse resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Mountain Warehouse.

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Got a Question?

Ask a question regarding Mountain Warehouse

What's your name?

What's your email adress?

I'd like to review you for complete unavailability to customers but it appears you are also unavailable to review. I'm 65 and have to say this is the most frustrating order I've ever tried to....unsuccessfully...complete. I tried your so called chat line and after typing my issue in found I also could not send THAT lol. You don't even deserve a single star

Helpful Report

Asked by Gail (2 years ago)

Can I please bring my walking boots back to exchange as there too big had them on delivery 2 days ago I have box and bag but iv lost me receipt and I accidentally deleted my email.i haven't worn them yet.hiw do I go about it please

Helpful Report

Asked by Natalie strickland (3 years ago)

Ref No M9073350. I ordered 2 x Lge Talus mens printed round neck monochrome t shirts @ £5.99 each = £11.98 plus £4.50 postage, the order was placed on 1st Jan 2021, the full charge, £16-48 was taken out of my account on 2nd January. I have not received my order yet. Can you please look into the matter ASAP

Helpful Report

Asked by Phil Hawdon (3 years ago)

What sort of products or services do you have? How good is the quality of the products? Mostly compared to other ( high-end ) brands? Millets, Go Outdoors, Blacks, Ultimate Outdoors, Tisco etc. Do you ( only ) sell outdoor products? I want some hiking boots, what would be recommended for me, in a really short notice when will it be delivered? Are your products quick and easy to refund?

Helpful Report

Asked by Morium (5 years ago)