Login
Start Free Trial Are you a business? Click Here

Mountain Warehouse Reviews

2.3 Rating 389 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Very dissapointed by the Customer Service. My order is showing delivered when it clearly isn't. When contacting customer service for a delivery update via phone, I'm told a case has been opened with Evry, the shipping provider, yet no status after via email or text or call would follow. This is clearly frozen and so is apparently their customer service. I will raise complains on all available public suites to raise awarness of their case mishandling and complete ignorance when dealing with a loyal customer.
Helpful Report
Posted 3 days ago
They would not let me return an item when I requested a return about 30 minutes after my order. When I looked into it I had six hours. They would not honor the change of price that happened that same day as my order. They said they could not mail me a new order because of lacking contact information yet they just sent me the order above. I gave hem my contact information again about two weeks ago and was told the order would be processed but two weeks later it has not. The jacket I ordered is not very war, and the zipper got stuck the second time I wore it. Very disappointing experience.
Helpful Report
Posted 1 week ago
Solihull store I’ve visited the Solihull store multiple times looking for 3/4 size furry boots with velcro fastenings. While stock has always been unavailable the bigger issue is the staff’s attitude. One man, around 40, was particularly unhelpful, he even turned his back to me fiddling with some papers while speaking to me and I said that I couldn't hear him as his back was turned to me, he didn't respond so I walked out. Overall, the staff seem uninterested in assisting, and I now dread going in. Very disappointing customer service.
Helpful Report
Posted 3 weeks ago
By far the worst customer service I have ever experienced. Reached out via chat October 27th regarding being overcharged for an item. Representative agreed to refund and emailed me with information needed. I replied right away. She didn't respond. No response until me reaching back out October 29th, to which I replied to email right away. And again, no response and no refund. Nobody has responded to emails.
Helpful Report
Posted 1 month ago
Dalton Mens Borg Lined Hoodie massive drop in quality. Bought one this time last year and it was great, thick long fleece lining that was really warm, just received two I bought this year and the fleece was nowhere near as long or dense, the product is nowhere near as good, at £29.99 on sale is still not worth the money, I could get an equal quality product from eBay for less money, at the normal price of £74.99 it's massively overpriced. Last year's one was great, I'm not sure I'll bother buying from mountain warehouse online again as the quality of products is not at all reliable.
Helpful Report
Posted 1 month ago
I purchased two base layers from the Barnstaple store, one of which is faulty so took it back with the unworn item for a refund. The manager 'Nick' was rude dismissive and arrogant. He accused me of rolling up the sleeves which caused the sleeves to become baggy and said it was not something he would normally do, giving a refund. When I challenged this that the goods are faulty he laughed and scoffed at me. I took the goods and left the store. I have been in contact with the Head Office but as yet no response. MW are not above the Sale of Goods Act and I will pursue this. Poor amateurish manager with no customer skill set.
Helpful Report
Posted 2 months ago
I purchased a Hill Packable Waterproof Jacket - Style:057897 - Colour: BLACK . But Salesperson: Steven He didn't offer us - Packaway Bag - comes with its own 'stuff' bag, perfect for light travel and very convenient. Which comes with the jacket.This was understood after I got home. Your employees don't know the products they sell. I am disappointed with the purchase and the service.
Mountain Warehouse 1 star review on 3rd September 2025
Helpful Report
Posted 3 months ago
I am extremely unhappy with the customer service I received from Mountain Warehouse. The level of support was shockingly poor and has left me completely frustrated. When I reached out about a delivery issue, I received no real assistance at all. It took far too long to get a response, and when I finally did, the answers were vague, unhelpful, and dismissive. At no point did anyone take ownership of the problem or make any effort to resolve it. The lack of communication was unacceptable. I felt like I was going in circles, repeating my situation over and over, only to get no resolution in the end. For a company of this size, the customer service is beyond disappointing – it feels like once they have your money, they simply stop caring. I would not recommend Mountain Warehouse based on this experience alone. Poor delivery support paired with unresponsive and unhelpful staff has ensured I won’t be shopping here again.
Helpful Report
Posted 3 months ago
Went to shop today to try and return boots that were too big for me, even though a woman on the day I bought them said they were a good fit and that I’d have to wear them in. two younger women were very unhelpful and rude because I didn’t have the box I bought them in earlier this week and sent me away. So a waste of £85 for myself now and have had to go to a different store and buy new ones
Helpful Report
Posted 3 months ago
I’ve had nothing but issues with the products ! Wrong size wend and about 20 emails and phone calls and still don’t have any refund ! Most horrible experience I’ve ever had with online shopping!! I’ll never order again form them!
Helpful Report
Posted 5 months ago
Placed an order for over £100 and used a discount code. I had to return 1 item and they took the money I saved on the discount out of my refund so I paid £35 for the trousers but only recived £25 refund. I complained but they wouldn’t do anything about it. It should have been made clear at checkout or on the returns page. Also had to pay the shipping to return item which again wasn’t made clear.
Helpful Report
Posted 5 months ago
bought a jacket. Had it two months and a tear in fabric near zipper. Contacted company, sent photos etc. They Said it was from wear and tear, and nothing could be done. I am 81 years old and do not abuse my clothing. Will not recommend them.
Helpful Report
Posted 8 months ago
Got rig off. Deliver was misplace. Say they gave refund but never did. Dont go.
Helpful Report
Posted 10 months ago
Terrible customer service who don't get back to you or try sort out defective items..overrated low quality tat over priced as well not made to last longer than 10 months if you're lucky..rubbish!
Helpful Report
Posted 10 months ago
Ordered a ski suit.I had to return it.they refused to refund claiming its come back dirty.avoid this company.reported to trading standards and will take legal action.
Helpful Report
Posted 10 months ago
I was told by the sales person that the size of jacket I needed could be shipped to me via courier and I would receive it within a week. I doubled checked that it wasn't going to be shipped via Canada Post as they are on strike. She assured me it would not be Canada Post. I received my tracking email and the jacket I bought my son for Christmas is sitting in limbo at Canada Post. I emailed Mountain Warehouse customer service and got a scripted reply that my order was processed and changes aren't possible!
Helpful Report
Posted 11 months ago
I ordered some gear and for some unknown reason 6 days after the postal strike they decided to send my product Canada post. We called and were dismissed as not our problem. The problem I have is that it’s winter gear and if the strike continues I may see my winter stuff half way thru the winter. Not good service..
Helpful Report
Posted 1 year ago
Bought something from Mountain Warehouse online and they shipped with the company TForce never ever received my pkg TForce say they attempted to deliver 4 times and there is no access to my building they are saying, my building is not hidden or gated easy access from the street the building is 9 stories high did not even call when they supposedly came I do not believe they attempted to deliver at all.
Helpful Report
Posted 1 year ago
Ordered for the first time and will not order ever again. They just kept sending me a scripted email and not a real human response. Did not solve my issue and was not made aware on their website that they were sending with a carrier that is on strike so I will never receive my order. Do not recommend!
Helpful Report
Posted 1 year ago
Ordered from Mountain Warehouse and they shipped, via Canada Post, even though they were on strike. The product never left their warehouse. They would neither ship by an alternative means of credit a refund. Never received product.
Helpful Report
Posted 1 year ago
Mountain Warehouse is rated 2.3 based on 389 reviews