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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely messed up the order. I’ve got half of the items ordered, the rest is for other people from different country. The returning slip is missing so even not sure how it will work to return it. Not recommending.”

Posted 3 years ago

“Mountain Warehouse at Southcentre mall is not even deserving of 1 star. If I could I would give 0 stars based on the customer service I witnessed. A mother was in the store with her baby and 2 toddlers, frantically trying to look for winter jackets. The two toddlers were running around in and out of the racks, like many of them do. I was absolutely shocked when one of the sales associates, a lady maybe in her 60’s,(not trying to be discriminatory- specifying an age to possibly identify the associate) told the mother this wasn’t a playground and ask that she leave. The mother was in shock and asked to speak to a manager. The lady told her he was in the UK and his number could be found on their website. If I didn’t need my thermals and ski socks for tomorrow, I would have dropped all of it right on to the floor and walked out. Shame on you Mountain Warehouse. Is this how you treat your customers?”

Posted 3 years ago

“This company is a joke. Avoid at all costs. I ordered jacket and boots on 2nd Dec. Chased on 10th via website customer services with no reply. Chased 3 more times...nothing. Today got a reply saying my package is lost and the jacket out of stock. I am gutted and disappointed at how poor their communication and service has been. I normally don't bother with reviews but this has p"ssed me off.”

Posted 3 years ago

“Wow... horrible service and lies... 2 weeks... they have generated a label but Canada post has not even scanned it within that time once. 5 calls later I have cancelled. I hope the owners read this as I'm not the only one It appears. Your e-commerce side of the business needs good management.”

Posted 3 years ago

“My god what a waste of time. I ordered a pair of wellingtons & after paying for a delivery in 5days the product did not turn up. I contacted you & was told it can now take up to 10 working days (Amazon & Post Office seem to still manage,) again the product didnt turn up. After 13 working days I contacted again & was told my order was lost & a refund given. I have wasted 3weeks waiting on a product that probably doesnt even exist & the pathetic generic apology I received may as well have been said by a robot. Absolute disgrace & thanks for nothing, because that's literally what I got from you.”

Posted 3 years ago

“Charged me twice for a product and never delivered it. Sent them multiple emails asking for a refund. They pretended they were trying to fix their problem but never refunded me. Basically stole my money Watch out! These people should be investigated in my opinion”

Posted 3 years ago

“Poor quality products and only backed by a 1 year guaranty. I bought my daughter her coat at the end of their season so she would be prepared for the following year. The zipper wouldn't zip anymore and because it was after 1 year they wouldn't do anything. I also bought wintwr boots which literally fell apart, soles unglued, material was all ripped and was not holding in water and because it was a week after the warranty again they wouldn't do anything. At least Columbia has a lifetime warranty for their products! I will never buy from them again”

Posted 3 years ago

“I have been a loyal customer of Mountain Warehouse for many years and enjoyed shopping at their Ely and Cambridge branch regularly. Since trusting the Brand I decided to order online and paid for my favorite shoes on 22nd October thinking it will be much more convenient (Just walk in and collect from my local Ely branch of Mountain Warehouse). It was big mistake I made, because I still can't collect them because they still don't have them ready for collection on 31st October !. I just can't believe that you can pay and collect right away in the shop but if you pay on line your collection becomes a mystery !. Looks like I am going to advise everybody to give up to try Timberlands instead of the Mountains !..M8148020”

Posted 3 years ago

“Three months later, I still hadn’t received the items I ordered. After I contacted them, they sent a package very quickly. But instead of a bivvy bag and sleeping bag liner, they sent two pairs of lady’s overtrousers. Not impressed.”

Posted 3 years ago

“Ordered a bivvy bag and sleeping bag liner. Three months later, they still hadn’t arrived. After contact, they sent a package very quickly, so well done for that, but they sent the wrong items. Instead I got two pairs of lady’s overtrousers. Never again!”

Posted 3 years ago

“Hi purchased, mountain warehouse downs waterproof jacket, not long after i bought it, the zip broke on one of the pockets, then ive noticed tiny rips appearing on both arms in the sleeves and back of the coat, For a coat that cost £119.00 it's not waterproof and poor quality material, not worth all that money.. very disappointed with it, The only upside is that it does keep me warm”

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Posted 3 years ago

“I ordered my shoes in the end of April. In description it was information that purpose is walking/hiking shoes. I never really hardly used that shoes. First lockdown, later I had fracture so I couldn't walk at all. Right now we have 5 months from the date I bought shoes and I was force to binned them (abrasion of lining and sole) I am really disappointed with the quality.”

Posted 3 years ago

“Terrible service Mountain Warehouse blamed courier but they said never received! Muched about with for 2 weeks before cancelling and getting refund. Refused their off of 20% off and went to Black's but now same thing happening and see the companies r connected!!!”

Posted 3 years ago

“Do not buy anything from this company, they send different products and then they do not return your money. They ask you to keep the product that they have sent you by mistake, when the product is not worth 95% of the amount paid.”

Posted 3 years ago

“DON"T USE , JUST THROWING YOUR MONEY AWAY!!!”

Posted 3 years ago

“This company is the worst I've ever used!! AVOID THIS COMPANY AT ALL COST!!!”

Posted 3 years ago

“Poor quality and poor customer service. Bag used once, broke on second trip - would not recommend products from this shop.”

Posted 3 years ago

“The website said they were low on stock of the item I wanted. The store had just received their stock, so they weren't low. The item was in a box in the back. Though there were two staff in the store and no other customers, the salesgirl wasn't willing to look! I travelled an hour to get there and the girl knew it. Customer service, online, wasn't any better. They didn't read my submission properly so talked about something else. People should check out other review sites since elsewhere I found only two positive reviews, both of them inferring that the people complaining shouldn't be. It was rather obvious that the two positive reviews were submitted by someone who owns, works for, or is a friend of someone from Mountain Warehouse!”

Posted 3 years ago

“I ordered a pair of ankle gaitors, only one came. I e-mailed them and now they are out of stock. Refunding me what I paid for the product but not refunding the delivery charge, I e-mailed them back to ask why they are not paying the delivery charge, but no reply.”

Posted 3 years ago

“I bought rain coat and trousers from Mountain Warehouse and both leeks....awful”

Posted 3 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews