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Mountain Warehouse Reviews

2.3 Rating 391 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 5 star review on 18th December 2025
Terry H Jones
Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
26
Anonymous
Anonymous  // 01/01/2019
Ordered from Mountain Warehouse and they shipped, via Canada Post, even though they were on strike. The product never left their warehouse. They would neither ship by an alternative means of credit a refund. Never received product.
Helpful Report
Posted 1 year ago
I ordered a winter coat online and they decided to “ship” it with Canada Post, on the 19th of November when they are on strike. They are refusing to cancel my order because it has already been “shipped” which is categorically impossible seeing as Canada Post IS ON STRIKE. Total scam, now I’m out hundreds of dollars for god knows how long because this company is completely incompetent and ships the goods you order with shipping companies that aren’t even in operation. Total garbage.
Helpful Report
Posted 1 year ago
On October the 14th, I left Mountain Warehouse Rotorua feeling very uncomfortable after learning a certain employee known as a danger to society was still working there. I felt threatened by their presence and didn't feel safe to shop there. Sadly, I won't be shopping there ever again due to the unsafe environment created by this person.
Helpful Report
Posted 1 year ago
DO NOT BUY FROM THIS COMPANY I wore a hiking boots twice and they fell apart. No refund, apparently I used them incorrectly. Apparently walking in them is not possible. Terrible quality, cheap materials. AVOID THIS COMPANY
Helpful Report
Posted 1 year ago
Ordered 2 pair of small thermal brushed leggings for $9.99 on sale. Not realizing how small their "small " is, I tried to try a pair on for fit and the waist is nearly the size of my thigh, they are so small. Worst part about this is returning them is a waste of money and time. They accept return within 60 days, customer pays postage, ontop of a $10 charge for accepting the return. If I was able to get to a store this would be done for free. Not pleased with the sizing, or the online/post return. Also purchased a vest on sale, tbh I would be upset of the quality if it was full price, considering its for work, I'll let it be. The jeans I ordered on sale seem to be ok other then they could be a little longer considering they are "turn-up" jeans.
Helpful Report
Posted 1 year ago
Returned an item, bought in store Epsom branch, brand new, unworn with tags, purchased a few days earlier. Returned on the 9th Jul to Mountain Warehouse Epsom branch. I am still waiting for the refund to show on my credit card statement today 24th July 15 days later! I contacted customer services who asked for a copy of transactions on my statement ( prob to make sure I hadn’t been refunded) which I duly sent to them and as yet have not received a response.
Helpful Report
Posted 1 year ago
⚠️📢🚨 MOUNTAIN WAREHOUSE Do not buy their cheap clothing. mountain warehouse junk bootsDo not buy their cheap clothing. £200 boots Boots metal tab/hoop pulled off. BY A 13 YEAR OLD GIRL. Not even one wear. Boots were a gift for my 13year old daughter. No receipt = No help from customer services at all. "CAN'T DO ANYTHING WITH OUT RECEIPT " ROBOTIC CONDESCENDING TERRIBLE ATTITUDE POLICY Sent images of brand new boots in box with all packaging and labels, clearly unworn mint except for the ridiculous damage. No help whatsoever. Just rude condescending customer service reps
Mountain Warehouse 1 star review on 23rd February 2024 Mountain Warehouse 1 star review on 23rd February 2024 Mountain Warehouse 1 star review on 23rd February 2024
Helpful Report
Posted 1 year ago
they are selling garbage. I brought snow shoes, there is only one thin layer at the bottom inside, I feet are on the plastic, very cold and uncomfortable! their website always shows clearance, half price during the whole year! that is cheating! even half price, their products are not worth that much!
Helpful Report
Posted 1 year ago
Sizes completely off. Returns are a nightmare
Helpful Report
Posted 1 year ago
This company uses ULALA to ship items, it does mot deliver to your door, but to the lobby, where the items can be easily stolen, this company is absolutely irresponsible towards it's customers, 100% ignorant, do not waste your money and time
Helpful Report
Posted 1 year ago
I was a first time customer. I paid for premium 2 to 3 day shipping which cost an extra 20 dollars. It took 10 days to recieve and had to argue with 3 agents before getting my shipping refunded. Then when I recieved the boots, they are way smaller than website description. Not even close to true to size and they want me now to pay 10 dollars for return label. Never again will I be ordering from this company.
Helpful Report
Posted 2 years ago
I used to be a fan of mountain warehouse and can remember ordering from them at least 4 times in the last 12/18 months. On 28 April I ordered two items, one a val ski backpack 25l. Lovely pack and ordered with plenty of time to spare before my next trip. The second item is one of the silly little things one add on for free shipping, a flashlight. Today, on 8 May, 11 days after purchase only one item arrive. Not my backpack, only the flashlight. On contacting customer service I am first told it was delivered and then when I contact them again the pack was out of stock. No problem, send me a similar black pack and make sure its in time for my trip. Customer service try to send me the ugliest orangy cheap looking bag I have ever seen. This is not acceptable people. Back to amazon I go...
Helpful Report
Posted 2 years ago
I bought boots and never got my order. Fed ex delivered to a completely different address! For days I argued with them to either get my money back or another shipment in. Finally after nearly a week I got my money back! Don’t order from them!
Helpful Report
Posted 3 years ago
Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful.
Helpful Report
Posted 3 years ago
Invited reviews from Trust pilot has tainted the true issues with Mountain Warehouse. The enclosed pictures of my Mountain Warehouse gloves that still look new some two years later due to limited use reflects the quality issue with some products. IF, Mountain Warehouse actually listened to their customers,vendors with poor quality an be removed from its list.The gloves attachment points for the "hook"fell apart year ONE of ownership which is why they're limited use. I don't want to lose them given the drama of Mountain Warehouse's refunds,and poor customer service.These remain my only light use gloves until I lose them,they fall apart,or someone gifts me with a replacement pair.
Mountain Warehouse 1 star review on 1st November 2022 Mountain Warehouse 1 star review on 1st November 2022
Helpful Report
Posted 3 years ago
I recently purchased two pairs of the Footprint hiking trousers. On the first day of wearing both pairs of pants, the stitching ripped. On one of the pairs of pants, two of the belt loops ripped while I was adjusting my belt; the next day, while wearing the second pair, the crotch of the pants ripped while I was bending down. For supposedly being "hiking trousers," they have zero durability.  I am extremely frustrated as I just bought these pants and was hoping to wear them for the remainder of the summer, but they didn't even last a day. I paid over 100 dollars, and they were a complete rip-off.  This was my first time purchasing clothing with Mountain Warehouse, and needless to say, I will not be returning.
Helpful Report
Posted 3 years ago
Worst experience ever. DO NOT ORDER from this company. I placed an order 2 weeks prior to my trip hoping they will deliver within the allegedly 10 days they said. They never sent confirmation link until when I contacted them then the agent seemed to have just initiated shipping. Now by the time the shoes arrive I won't even be there. Worst purchase experience ever that I have received in my entire life.
Helpful Report
Posted 3 years ago
Be careful with this company. I ordered items and it took forever for it to come. By the time they arrived, I already left on my trip and have no need for these items. The tracking number they provided gives no information on the item. When I got the items, I noticed that the quality is awful! Sizing is way off! I asked for a return and was told no guarantee return will be accepted. WTF! This place is very shady. I would NEVER order ANYTHING from this place again.
Helpful Report
Posted 3 years ago
Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then!
Helpful Report
Posted 3 years ago
Online is unreliable, Ordered on March 28 and after 5 days of noticing no changes in shipment tracking information I requested for a refund but customer service said "it could have been that there were no scanning done between locations and have to wait for few days", I waited 3 more days with no progress and requested for refund again. The customer service this time asked me if I really want a refund? and I replied on the email Yes but responded thru email that since it has already been shipped refund could not be processed(What a waste of time...). Then she let me know to wait again until he 12th of April for the package to arrive and the tracking has been updated. When I checked the shipment tracking information, it did changed and it was being shipped from one of their location on that day. Their online order is a gong show and CS keeps lying to their teeth. What a great customer service! Not shopping on their store anymore
Helpful Report
Posted 3 years ago
Mountain Warehouse is rated 2.3 based on 391 reviews