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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I bought boots and never got my order. Fed ex delivered to a completely different address! For days I argued with them to either get my money back or another shipment in. Finally after nearly a week I got my money back! Don’t order from them!
Helpful Report
Posted 2 years ago
Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful.
Helpful Report
Posted 2 years ago
Invited reviews from Trust pilot has tainted the true issues with Mountain Warehouse. The enclosed pictures of my Mountain Warehouse gloves that still look new some two years later due to limited use reflects the quality issue with some products. IF, Mountain Warehouse actually listened to their customers,vendors with poor quality an be removed from its list.The gloves attachment points for the "hook"fell apart year ONE of ownership which is why they're limited use. I don't want to lose them given the drama of Mountain Warehouse's refunds,and poor customer service.These remain my only light use gloves until I lose them,they fall apart,or someone gifts me with a replacement pair.
Mountain Warehouse 1 star review on 1st November 2022 Mountain Warehouse 1 star review on 1st November 2022
Helpful Report
Posted 2 years ago
I recently purchased two pairs of the Footprint hiking trousers. On the first day of wearing both pairs of pants, the stitching ripped. On one of the pairs of pants, two of the belt loops ripped while I was adjusting my belt; the next day, while wearing the second pair, the crotch of the pants ripped while I was bending down. For supposedly being "hiking trousers," they have zero durability.  I am extremely frustrated as I just bought these pants and was hoping to wear them for the remainder of the summer, but they didn't even last a day. I paid over 100 dollars, and they were a complete rip-off.  This was my first time purchasing clothing with Mountain Warehouse, and needless to say, I will not be returning.
Helpful Report
Posted 2 years ago
Worst experience ever. DO NOT ORDER from this company. I placed an order 2 weeks prior to my trip hoping they will deliver within the allegedly 10 days they said. They never sent confirmation link until when I contacted them then the agent seemed to have just initiated shipping. Now by the time the shoes arrive I won't even be there. Worst purchase experience ever that I have received in my entire life.
Helpful Report
Posted 2 years ago
Be careful with this company. I ordered items and it took forever for it to come. By the time they arrived, I already left on my trip and have no need for these items. The tracking number they provided gives no information on the item. When I got the items, I noticed that the quality is awful! Sizing is way off! I asked for a return and was told no guarantee return will be accepted. WTF! This place is very shady. I would NEVER order ANYTHING from this place again.
Helpful Report
Posted 2 years ago
Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then!
Helpful Report
Posted 3 years ago
Online is unreliable, Ordered on March 28 and after 5 days of noticing no changes in shipment tracking information I requested for a refund but customer service said "it could have been that there were no scanning done between locations and have to wait for few days", I waited 3 more days with no progress and requested for refund again. The customer service this time asked me if I really want a refund? and I replied on the email Yes but responded thru email that since it has already been shipped refund could not be processed(What a waste of time...). Then she let me know to wait again until he 12th of April for the package to arrive and the tracking has been updated. When I checked the shipment tracking information, it did changed and it was being shipped from one of their location on that day. Their online order is a gong show and CS keeps lying to their teeth. What a great customer service! Not shopping on their store anymore
Helpful Report
Posted 3 years ago
Bought kids waterproof shoes for school. This is how they look after 3months. So poor. Won’t be going back!
Mountain Warehouse 1 star review on 26th March 2022
Helpful Report
Posted 3 years ago
I bought a ladies Alaskan womens 3 in 1 coat 15 months ago specifically because it was advertised as waterproof and not just water resistant. It is not. Until recently it had only had light wear and mainly for the cold, and when used recently in heavy rain (and tbh not that heavy) the down inner was soaked! No good at all, and not just a little leak from one seam, 3/4 of the back and all arms were wet. I contacted mountain warehouse but because its more than 12 months they do not guarantee it. Is this really deemed acceptable that a waterproof coat is no longer waterproof after 15 months? They offered me a 20% discount voucher but why would I buy anything else from here when I have no confidence the product does what they claim? I asked for the manufacturers details but they won't give me those. I note someone else has the same experience of this particular coat not being waterproof. I would not recommend buying this coat if you want waterproof. I doubt I will buy anything from MW again.
Mountain Warehouse 1 star review on 8th March 2022 Mountain Warehouse 1 star review on 8th March 2022 Mountain Warehouse 1 star review on 8th March 2022
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Posted 3 years ago
I am surprised that they charge for returns if you buy the wrong size.
Helpful Report
Posted 3 years ago
Never received my order. They keep saying it got lost. I keep getting emails saying they have received my return but I never returned anything. I never received anything.
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Posted 3 years ago
I ordered my Fleece Jacket 14 days back and till now nowhere in sight. Never will I order again
Helpful Report
Posted 3 years ago
Purchased hat, mitts and neck warmer for my daughter and needed to exchange for a larger size. I had a receipt but not the loose cardboard it came packaged in. Refused to exchange in store and I emailed customer service who also refused to exchange. Receipt states ‘exchange with proof of purchase’ . How misleading as I have the original receipt. I will not be purchasing from your company again. How disappointing to lose a customer over a $30 purchase.
Helpful Report
Posted 3 years ago
If I could give a negative or zero stars I would. I bought a pair of Mountain Warehouse 'Leather' Hiking Boots approx 6 months ago. After very little use on bitumen and concrete the 'Leather' peeled revealing what looks like a man made vinyl underneath the thin shell. The front bumper has also started to come away leaving me to believe that they are Pleather NOT the 'Leather' that they were advertise as :-( I also bought a pair of hiking socks when they arrived they had a 2 for 1 offer tag on them but I only received 1 pair :-( I contacted them and they NEVER replied :-( Very bad customer service :-( I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN ! ! ! as customer service and honesty in what they are selling APPEARS TO BE a FOREIGN CONCEPT TO THIS COMPANY. You got my money once BUT NEVER EVER AGAIN AND I WILL ENSURE THAT ANYONE I KNOW WILL GIVE THIS COMPANY A WIDE BERTH. Do yourselves a favour consumers go ELSEWHERE TO BUY WHAT YOU WANT/NEED
Mountain Warehouse 1 star review on 27th December 2021 Mountain Warehouse 1 star review on 27th December 2021
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Posted 3 years ago
Went to buy snowboots from your Rushden lakes branch,staff to busy sorting christmas costumes to deal with customers, decided to order online, arrived promptly today,1 size 12 right and 1 size 9 left, that's one christmas present ruined. Employ competent people who actually give a toss !!!
Mountain Warehouse 1 star review on 23rd December 2021 Mountain Warehouse 1 star review on 23rd December 2021
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Posted 3 years ago
Twice ordered jackets, twice reported as shipped, twice tracking says no shipment found. No jackets, have to call to get refund, shady
Helpful Report
Posted 3 years ago
My one star is over 15$ - I bought two pairs of ski mitts for my son and they arrived with BOGO tags on them - I emailed requesting an adjustment in price as I did not receive that promotion - Talise would not respect that promotion - disappointed . 15$ seems like a small amount to keep a customer but apparently that isn’t what Mountain Warehouse values .
Mountain Warehouse 1 star review on 16th December 2021
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Posted 3 years ago
BEWARE and do not purchase as they will not do exchange without receipt even with all tags in place!I am seriously considering marketplace or better business bureau !!!
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Posted 3 years ago
bad business !!! i made a purchase and they lost my itens ! did not offer any way around or help ! We will never buy anything from this company! Terrible costumer service and overall experience !
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Posted 3 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews