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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I bought 4 ski jackets off them in the past the only thing is I think their jackets run a little small a X large seems a little tight so I am going to try a 2 x this time see how it goes, but the quality and price are good enough.
Helpful Report
Posted 4 months ago
Ordinarilly exceptionally good about returns as was with first ever. Bicycle Jacket (as was with otherwise trainers whose soles became detached...KEAN or KEENE or KEANE was it)? Really good bicycle jackets. BUT. The zips are worse than useless! Should they choose to enhance the zips, I should most deffinitely shop there again. Ordinarilly. Good store. Good CON{(ned)demned}sumer relations, BUT downright irritating. How fortunate I am. Unlike hither too. I maybe foolishlypurchased a spare. But it maybe rendered, the warranty useless, which in any event, due to relocation some 500km south of inverDrunkenINCAPAPABLESjunkiesDISFUNCTIONALS, I may have misplaced, more likely lost the receipts. Lamentably. I shall miss their exceptionally empathetic Irish manager. Quite at variance with his inverArsehole(d) predecessor. Despite these repeated, irritations. I should continue to purchase from, Mountain Warehouse. Though I was dismayed, I had to pay a further £30 to rectify the problem, their manufacturers created and/or compounded to rectify as such. No longer uaving access to receipt(s), I cannot verify the date(s). Please advise how, most unusually, I may upload photograpic evidence to Trust Pilot as with Google.maps and/or Google.io...said photograph(s) already, yet forwarded to Mountain Warehouse. Should Trust Pilots CENSORS, no doubt, respond. Please request I forward, most recent, said 2 images. Others both long ago & recently previously repeatedly forwarded to Mountain Warehouse & since deleted. Advising such that. Should they enhance the zips, I shouldn't have had to. I would most deffinitly, repuchase, (as I should, aforementioned Training shoes too, whose name I am, since, now uncertain of brand)? Hither too. Returns. No problem & full reimbursement. Lamentably upon this occasion. Mission IMPOSSIBLE.
Mountain Warehouse 4 star review on 13th October 2024 Mountain Warehouse 4 star review on 13th October 2024
Helpful Report
Posted 7 months ago
Was welcomed in store straight away and asked if we needed any help. We only went into to have a browse, and ended up purchasing a coat! The ladies were very polite and every question was answered to our satisfaction! It is a shame this store in lewes is closing because everyone seems to where counrty outdoor clothing in the town. It looked like it fitted perfectly to the area. And also the staff were great when we visited.
Helpful Report
Posted 3 years ago
Good durable entry level camping gear.
Helpful Report
Posted 3 years ago
Excellent waterproof coat bought via Amazon via easy to use site. Excellent communication when trying to ask about options.
Helpful Report
Posted 4 years ago
I like M W clothes and usually order online. My last order however I returned because the clothes didn't suit me. Hermes was the courier and collected the returns from me....if Hermes was the messenger for the gods it's now gone to the dogs....MW was very supportive through my difficulties with Hermes.
Helpful Report
Posted 4 years ago
I live in Alberta, Canada and ordered clothes for myself, husband and kids. It was shipped the following day and arrived 6 days later. The quality of everything is great. Not amazing, but much better than say Old Navy. For the price it is definitely worth it! Not sure how well it wears/lasts as I just received it, but I was definitely pleasantly surprised. Clothes fit true to size. Overall, worth the money particularly if you are shopping the clearance section.
Helpful Report
Posted 4 years ago
Bought a waterproof cycling jacket, high-vis (via Amazon). Arrived fine. It's a cheap nasty fabric that makes a rustling sound, but totally does the job - very waterproof and windproof. Keeps the weather out better than my Endura, which was three times the price.
Helpful Report
Posted 5 years ago
Love to shop KP mall Winnipeg. 👍🏼
Helpful Report
Posted 5 years ago
My order arrive with a little defection...
Helpful Report
Posted 6 years ago
Goods (waterproof ski jacket ) ordered and delivered as stated on web site, it's very good, dry and warm. The only hicup, three day silence from order , wasn't sure where we were up to!!!!
Helpful Report
Posted 6 years ago
Bought a waterproof jacket in the online sale. Had to return it as it was too big. Return Post Office label was included with jacket, so returning for a refund was no bother.
Helpful Report
Posted 6 years ago
Ordered 3 coats, only 2 came in the package, I sent an email explaining the situation and the missing coat was sent out the next working day, fantastic customer service.
Helpful Report
Posted 6 years ago
Shorts as described, arrived promptly. Good value.
Helpful Report
Posted 7 years ago
The online shopping was very easy and smiple to place an order with mountain warehouse. The product I bought from there was really good quality and great prices with extra 15% off.
Helpful Report
Posted 7 years ago
20% off on already discounted items, bought a beautiful blue space ship coat for my nephew who is now toasty warm for the winter.
Helpful Report
Posted 7 years ago
Good range of stock and great prices!
Helpful Report
Posted 7 years ago
The delivery was very quick and the jackets are well priced.
Helpful Report
Posted 7 years ago
Garments are really nice, although I’ve had a couple of problems with stitching coming undone. Sizing can vary a lot from garment to garment.
Helpful Report
Posted 7 years ago
They had really great and helpful staff.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews