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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was welcomed in store straight away and asked if we needed any help. We only went into to have a browse, and ended up purchasing a coat! The ladies were very polite and every question was answered to our satisfaction! It is a shame this store in lewes is closing because everyone seems to where counrty outdoor clothing in the town. It looked like it fitted perfectly to the area. And also the staff were great when we visited.”

Posted 2 years ago

“Good durable entry level camping gear.”

Posted 2 years ago

“Excellent waterproof coat bought via Amazon via easy to use site. Excellent communication when trying to ask about options.”

Posted 2 years ago

“I like M W clothes and usually order online. My last order however I returned because the clothes didn't suit me. Hermes was the courier and collected the returns from me....if Hermes was the messenger for the gods it's now gone to the dogs....MW was very supportive through my difficulties with Hermes.”

Posted 3 years ago

“I live in Alberta, Canada and ordered clothes for myself, husband and kids. It was shipped the following day and arrived 6 days later. The quality of everything is great. Not amazing, but much better than say Old Navy. For the price it is definitely worth it! Not sure how well it wears/lasts as I just received it, but I was definitely pleasantly surprised. Clothes fit true to size. Overall, worth the money particularly if you are shopping the clearance section.”

Posted 3 years ago

“Bought a waterproof cycling jacket, high-vis (via Amazon). Arrived fine. It's a cheap nasty fabric that makes a rustling sound, but totally does the job - very waterproof and windproof. Keeps the weather out better than my Endura, which was three times the price.”

Posted 4 years ago

“Love to shop KP mall Winnipeg. 👍🏼”

Posted 4 years ago

“My order arrive with a little defection...”

Posted 5 years ago

“Goods (waterproof ski jacket ) ordered and delivered as stated on web site, it's very good, dry and warm. The only hicup, three day silence from order , wasn't sure where we were up to!!!!”

Posted 5 years ago

“Bought a waterproof jacket in the online sale. Had to return it as it was too big. Return Post Office label was included with jacket, so returning for a refund was no bother.”

Posted 5 years ago

“Ordered 3 coats, only 2 came in the package, I sent an email explaining the situation and the missing coat was sent out the next working day, fantastic customer service.”

Posted 5 years ago

“Shorts as described, arrived promptly. Good value.”

Posted 5 years ago

“20% off on already discounted items, bought a beautiful blue space ship coat for my nephew who is now toasty warm for the winter.”

Posted 6 years ago

“Good range of stock and great prices!”

Posted 6 years ago

“The online shopping was very easy and smiple to place an order with mountain warehouse. The product I bought from there was really good quality and great prices with extra 15% off.”

Posted 6 years ago

“The delivery was very quick and the jackets are well priced.”

Posted 6 years ago

“Garments are really nice, although I’ve had a couple of problems with stitching coming undone. Sizing can vary a lot from garment to garment.”

Posted 6 years ago

“They had really great and helpful staff.”

Posted 6 years ago

“I like the quality and style of the products. However I feel the choice in a female size 6 is limited.”

Posted 6 years ago

“Easy ordering and helpful clock and collect in store.”

Posted 6 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews