I purchased two base layers from the Barnstaple store, one of which is faulty so took it back with the unworn item for a refund. The manager 'Nick' was rude dismissive and arrogant. He accused me of rolling up the sleeves which caused the sleeves to become baggy and said it was not something he would normally do, giving a refund. When I challenged this that the goods are faulty he laughed and scoffed at me. I took the goods and left the store. I have been in contact with the Head Office but as yet no response. MW are not above the Sale of Goods Act and I will pursue this. Poor amateurish manager with no customer skill set.