I had a return issue and it was turned into a very warm experience by the wonderful staff at the Mountain Warehouse Richmond branch. I would like to commend Mountain Warehouse HR for their great management training, but I think the strength is more in spotting and recruiting the right people in the first place. Everyone I spoke to, Tom, Ottman and Cornelius (other staff were on hand and eager to help too, didn't get their names) was not only professional and efficient, but most importantly to me in these days of cold automaton hardselling and blankness, they were intelligent, warm and welcoming and genuinely wanted to sort the problem out, which they did, very quickly. I will be coming back to Mountain Warehouse again and again because of these people and recommending the store to friends.