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Mountain Warehouse Reviews

2.3 Rating 398 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 398 reviews
Shipping & Delivery
Delivery Methods
Courier
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 5 star review on 18th December 2025
Terry H Jones
Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
26
Anonymous
Anonymous  // 01/01/2019
The level of customer service we received at the McArthur Glen store was outstanding. Jayne was so very friendly, helpful and is a real asset to Mountain Warehouse. We left very happy not just with our purchase but the shopping experience overall and will definitely return
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Posted 4 years ago
My personal experience was fantastic. I brought items last week & this week the company had a massive 50% off sale. So naturally I was disappointed I missed out on the sale prices. I rang & asked if they would credit me a partial refund for the difference & without hesitation my CSR Bell processed the refund instantly, hassle free 👌 Note, not all companies will do this. Some will get you to reorder the items & resend them back. Shipping was very fast although I did receive my items split on 2 different delivery days. Products purchased seem to be good so far :)
Mountain Warehouse 5 star review on 16th July 2021
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Posted 5 years ago
I purchased one of their own brand coats around nine months ago, quality material and construction, is my go to coat to date and when it was unfortunately damaged over six months in they replaced the coat under warranty with no hassle and still free shipping!
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Posted 5 years ago
the price is great, the clothes i got were high quality. my only complaint is how long it took to deliver. i guess a month isn't terrible, but i live in an area with a lot of package theft, and there were no alerts to let me know when it shipped. to their credit, mountain warehouse searched their records, found out when it had shipped, sent me a tracking number and refunded my delivery fee. it would have been much better if they'd notified me when it shipped and sent me the tracking number then, but i guess nothing's perfect. oh, i take that last part back..the clothes are actually perfect and worth the wait.
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Posted 5 years ago
I ordered shoes in Sydney (Aus) at 10pm and after 2 days in afternoon I recived my shoes. This is amazing especially becouse shoes was coming from Christchurch (NZ). Les than 48h for delivery. Well done. And I am happy with shoes quality too.
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Posted 5 years ago
I recently bought a hybrid fleece from mountain warehouse the quality and comfort are exceptional. I would highly recommend purchasing products as I know I will in the future.
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Posted 5 years ago
Boots were exactly as advertised on the website. Reading the reviews on their website they mentioned you should order 1 size up, did so and the boots fitted perfectly. Delivery was very fast only 3 days. Would definitely order again from Mountain Warehouse.
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Posted 5 years ago
Excellent customer service... Process refund and price adjustment fast
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Posted 5 years ago
I ordered.... Vostock Womens Snow Boots Grey, Womens Shoe Size 8 US Ohio Womens Snow Boots Grey, Womens Shoe Size 8 US LOVE THEM BOTH!! I dont ever order boots online because Ive had bad experiences..and my feet are wide and I tend to get blisters. In ordered a half size up on both boots....and not only are they comfortable...but warm and light weight compared to my old heavy winter boots. And I live in northern Vermont and it gets in the deep negatives. No problems so far....made well. Fits with thin socks...and cozy with winter socks. DEFINITELY a FANTASTIC buy!!
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Posted 5 years ago
Thank you Mountain Warehouse for International delivery to Portugal. Exceptional service from ordering to quick safe delivery. Very reasonable postage charge. Wonderful I can kit out my son and grandson so easily with a fashionable wardrobe. Very little choice in their area. What a find.
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Posted 5 years ago
Mcarthur Glen outlet store offered service beyond just selling me two coats. Lauren not only explained the merits of each option she also got into a scientific discussion with my 15 year old regarding heat transfer. She also helped my twins to be "individuals" when finding coats. Unable to find any instore she guided us online and showed us what options the girls had. So much time given to our purchase! Very professionally and politely she even aided other shoppers while sorting us out. Lauren was a delightful lady to deal with, clearly she loves her job and is extremely knowledgeable about her products, as such I hope she is recognised as a pure asset to the company. I take this opportunity to wish both her and her colleagues a safe passage through these difficult times. I highly recommend the store to others.
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Posted 5 years ago
After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain warehouse and commend them for excellent customer service.
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Posted 5 years ago
Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.
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Posted 5 years ago
Google pay payment received customer care number..7679159909
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Posted 5 years ago
Ordered boots online. Delivered in 5 days. Unfortunately one boot fit to tight and returned to W E Mall location for hassle-free return. Bought 2 pairs of shoes while there and now ordered another pair online. Look forward to receiving them next week.
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Posted 6 years ago
In October 2019, I bought a 3 in 1 1500RY anorak. I wanted a coat to wear when walkIng my terrier. I paid about £60.00. I’ve worn it regularly since. It’s light and comfortable, completely waterproof and with lots of pockets for leads, whistles, treats and poo-bags. Warm in the cold weather, light and adaptable in warmer or wetter weather and after 8 months looks as good as when I bought it. I’m very impressed with it and hope it lasts and lasts but, if it doesn’t, I’ll definitely buy another one.
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Posted 6 years ago
Great products, great value for money. Had an issue with missing items from my order, they replied the same day saying the extra items will be received soon.
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Posted 6 years ago
Communications are excellent. Ordered items but no confirmation received. Used ‘Live Chat’ responded within a minute. Have been wearing Mountain Warehouse walking boots for several years. Very durable, excellent value for money
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Posted 6 years ago
Good quality. Comfortable and waterproof 100% shoes from the first wear. I been in this store 4 week ago. Kevin helped me to chose the right shoes for my taste and been very helpful. He is very professional and warm person.
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Posted 6 years ago
Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work.
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Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 398 reviews