Login
Start Free Trial Are you a business? Click Here

Mountain Warehouse Reviews

2.3 Rating 384 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Purchased hat, mitts and neck warmer for my daughter and needed to exchange for a larger size. I had a receipt but not the loose cardboard it came packaged in. Refused to exchange in store and I emailed customer service who also refused to exchange. Receipt states ‘exchange with proof of purchase’ . How misleading as I have the original receipt. I will not be purchasing from your company again. How disappointing to lose a customer over a $30 purchase.
Helpful Report
Posted 3 years ago
If I could give a negative or zero stars I would. I bought a pair of Mountain Warehouse 'Leather' Hiking Boots approx 6 months ago. After very little use on bitumen and concrete the 'Leather' peeled revealing what looks like a man made vinyl underneath the thin shell. The front bumper has also started to come away leaving me to believe that they are Pleather NOT the 'Leather' that they were advertise as :-( I also bought a pair of hiking socks when they arrived they had a 2 for 1 offer tag on them but I only received 1 pair :-( I contacted them and they NEVER replied :-( Very bad customer service :-( I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN ! ! ! as customer service and honesty in what they are selling APPEARS TO BE a FOREIGN CONCEPT TO THIS COMPANY. You got my money once BUT NEVER EVER AGAIN AND I WILL ENSURE THAT ANYONE I KNOW WILL GIVE THIS COMPANY A WIDE BERTH. Do yourselves a favour consumers go ELSEWHERE TO BUY WHAT YOU WANT/NEED
Mountain Warehouse 1 star review on 27th December 2021 Mountain Warehouse 1 star review on 27th December 2021
Helpful Report
Posted 3 years ago
Went to buy snowboots from your Rushden lakes branch,staff to busy sorting christmas costumes to deal with customers, decided to order online, arrived promptly today,1 size 12 right and 1 size 9 left, that's one christmas present ruined. Employ competent people who actually give a toss !!!
Mountain Warehouse 1 star review on 23rd December 2021 Mountain Warehouse 1 star review on 23rd December 2021
Helpful Report
Posted 3 years ago
Twice ordered jackets, twice reported as shipped, twice tracking says no shipment found. No jackets, have to call to get refund, shady
Helpful Report
Posted 3 years ago
My one star is over 15$ - I bought two pairs of ski mitts for my son and they arrived with BOGO tags on them - I emailed requesting an adjustment in price as I did not receive that promotion - Talise would not respect that promotion - disappointed . 15$ seems like a small amount to keep a customer but apparently that isn’t what Mountain Warehouse values .
Mountain Warehouse 1 star review on 16th December 2021
Helpful Report
Posted 3 years ago
BEWARE and do not purchase as they will not do exchange without receipt even with all tags in place!I am seriously considering marketplace or better business bureau !!!
Helpful Report
Posted 3 years ago
Good durable entry level camping gear.
Helpful Report
Posted 3 years ago
bad business !!! i made a purchase and they lost my itens ! did not offer any way around or help ! We will never buy anything from this company! Terrible costumer service and overall experience !
Helpful Report
Posted 3 years ago
Appalling online customer service. Conversation abruptly finished by ‘Christine’. Bought mens mucker boots from Mountain Warehouse via online Amazon store. Both split. Shop will not accept a return or exchange despite having a pair in the shop and being presented with the split boots. Shop staff polite unlike online staff. Amazon terms will not allow a return. Copy of invoice available. £50 + out of pocket. Cheers.
Mountain Warehouse 1 star review on 9th December 2021 Mountain Warehouse 1 star review on 9th December 2021
Helpful Report
Posted 3 years ago
The customer service is horrible. They really don't know how to handle customer's concern. Horrible experience that feels uncomfortable to call them again. They are not genuinely apologetic. They need to learn what is customer service. Sorry but they need to learn from other customer service like a....n.
Helpful Report
Posted 3 years ago
Disgusted with attitude of Aluka, customer service who did not understand what I was trying to explain (overcharged for postage on returned items)..she was rude and impatient and just put the phone down on me. I will never order from this Company again. Potential buyers please be aware of their dreadful customer service
Helpful Report
Posted 3 years ago
If I cold give a negative star, I would. Ordered about 10 items and informed delivery would take 5-10 days and might be shipped in parts. However first delivery came in and only 4 items were delivered. Thinking this was the first batch, in the package, it indicated that ALL items were delivered. Checked my online account to see if MH would at least indicate which items have been shipped and all indications were that everything I ordered have been shipped. Couldn't reach them on the customer care cell phone so I sent a mail detailing my bitterness with the delivery. They said they were sorry bla bla bla and have initiated an express delivery of the missing items. I thought all was good then. Only for days to pass and I didn't get any tracking details or any confirmation to show that my missing items have been shipped. Reached out to them again and it's all apologies upon apologies. It's been 2weeks plus and I don't have my complete orders neither are they giving me cogent reasons for the delay.
Helpful Report
Posted 3 years ago
Recieved 3 pairs of hiking shorts and only one pair fit. After the difficult time of 3 days trying to get a shipping label I was able to drop it off at the post office. 13 days later the contracted carrier still hasn't picked it up for a refund. This is absolutely ridiculous. Do not order anything online as a return will not be easy.
Helpful Report
Posted 3 years ago
I've enjoyed a number of Mountain Warehouse clothing products. The value is unbeatable. I can't say the same for their shoes. The outsole has broken down rather quickly. While the shoes are two years old they have seen minimal use compared to a pair of Columbia's that are going strong after five years. They need to improve on the outsole material.
Helpful Report
Posted 3 years ago
Do yourself a favor and do not order from this company. It is virtually impossible to return something.
Helpful Report
Posted 4 years ago
Really bad company for ordering online do not use them or if you do double check item otherwise you can't cancel or fix item after purchase called the customer care the can't do anything about it I asked to speak to the manager the responds was he was busy. Better go in-store and if you want to return item they charge you. By the way I made my order and in less than 30mins I realized I ordered a men's jacket twice my size and all I wanted to do was change it to women's in the right size. Terrible online company😠😠 I must say the lady was really nice and polite. That's why I gave them a two star.
Helpful Report
Posted 4 years ago
The level of customer service we received at the McArthur Glen store was outstanding. Jayne was so very friendly, helpful and is a real asset to Mountain Warehouse. We left very happy not just with our purchase but the shopping experience overall and will definitely return
Helpful Report
Posted 4 years ago
Called to cancel an order 5 min after I placed it and they sent me the item anyway. Claimed the warehouse could not cancel it. This company is a scam. Now I have to waste my time to return it. Will never order from them again.
Helpful Report
Posted 4 years ago
I ordered a pair of waterproof bushwalking shoes with similar price of those famous brands hoping they will last for years. Ordered in February 2020 and the outsoles split after less than 5 months. Seems no way to amend them as the part are cheap material that breaks down easily. Been put aside for more than half a year now whilst I was hesitating whether they should go to the rubbish bin. They are no good for anything now, not to mention waterproofing.
Helpful Report
Posted 4 years ago
I order my son a jacket for school ans was a bit worried l9oking at the comments but to be fair ti them it arrived very quickly and my son is very happy (so far) time will tell o. tHe quality when schools go back, finigers crossed this one lasts abit longer
Helpful Report
Posted 4 years ago
Mountain Warehouse is rated 2.3 based on 384 reviews