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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mcarthur Glen outlet store offered service beyond just selling me two coats. Lauren not only explained the merits of each option she also got into a scientific discussion with my 15 year old regarding heat transfer. She also helped my twins to be "individuals" when finding coats. Unable to find any instore she guided us online and showed us what options the girls had. So much time given to our purchase! Very professionally and politely she even aided other shoppers while sorting us out. Lauren was a delightful lady to deal with, clearly she loves her job and is extremely knowledgeable about her products, as such I hope she is recognised as a pure asset to the company. I take this opportunity to wish both her and her colleagues a safe passage through these difficult times. I highly recommend the store to others.”

Posted 3 years ago

“Charged me twice for a product and never delivered it. Sent them multiple emails asking for a refund. They pretended they were trying to fix their problem but never refunded me. Basically stole my money Watch out! These people should be investigated in my opinion”

Posted 3 years ago

“Poor quality products and only backed by a 1 year guaranty. I bought my daughter her coat at the end of their season so she would be prepared for the following year. The zipper wouldn't zip anymore and because it was after 1 year they wouldn't do anything. I also bought wintwr boots which literally fell apart, soles unglued, material was all ripped and was not holding in water and because it was a week after the warranty again they wouldn't do anything. At least Columbia has a lifetime warranty for their products! I will never buy from them again”

Posted 3 years ago

“I have been a loyal customer of Mountain Warehouse for many years and enjoyed shopping at their Ely and Cambridge branch regularly. Since trusting the Brand I decided to order online and paid for my favorite shoes on 22nd October thinking it will be much more convenient (Just walk in and collect from my local Ely branch of Mountain Warehouse). It was big mistake I made, because I still can't collect them because they still don't have them ready for collection on 31st October !. I just can't believe that you can pay and collect right away in the shop but if you pay on line your collection becomes a mystery !. Looks like I am going to advise everybody to give up to try Timberlands instead of the Mountains !..M8148020”

Posted 3 years ago

“I like M W clothes and usually order online. My last order however I returned because the clothes didn't suit me. Hermes was the courier and collected the returns from me....if Hermes was the messenger for the gods it's now gone to the dogs....MW was very supportive through my difficulties with Hermes.”

Posted 3 years ago

“Three months later, I still hadn’t received the items I ordered. After I contacted them, they sent a package very quickly. But instead of a bivvy bag and sleeping bag liner, they sent two pairs of lady’s overtrousers. Not impressed.”

Posted 3 years ago

“Ordered a bivvy bag and sleeping bag liner. Three months later, they still hadn’t arrived. After contact, they sent a package very quickly, so well done for that, but they sent the wrong items. Instead I got two pairs of lady’s overtrousers. Never again!”

Posted 3 years ago

“Hi purchased, mountain warehouse downs waterproof jacket, not long after i bought it, the zip broke on one of the pockets, then ive noticed tiny rips appearing on both arms in the sleeves and back of the coat, For a coat that cost £119.00 it's not waterproof and poor quality material, not worth all that money.. very disappointed with it, The only upside is that it does keep me warm”

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Mountain Warehouse 1 star review on 11th October 2020

Posted 3 years ago

“I ordered my shoes in the end of April. In description it was information that purpose is walking/hiking shoes. I never really hardly used that shoes. First lockdown, later I had fracture so I couldn't walk at all. Right now we have 5 months from the date I bought shoes and I was force to binned them (abrasion of lining and sole) I am really disappointed with the quality.”

Posted 3 years ago

“Terrible service Mountain Warehouse blamed courier but they said never received! Muched about with for 2 weeks before cancelling and getting refund. Refused their off of 20% off and went to Black's but now same thing happening and see the companies r connected!!!”

Posted 3 years ago

“Do not buy anything from this company, they send different products and then they do not return your money. They ask you to keep the product that they have sent you by mistake, when the product is not worth 95% of the amount paid.”

Posted 3 years ago

“DON"T USE , JUST THROWING YOUR MONEY AWAY!!!”

Posted 3 years ago

“This company is the worst I've ever used!! AVOID THIS COMPANY AT ALL COST!!!”

Posted 3 years ago

“Poor quality and poor customer service. Bag used once, broke on second trip - would not recommend products from this shop.”

Posted 3 years ago

“After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain warehouse and commend them for excellent customer service.”

Posted 3 years ago

“Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.”

Posted 3 years ago

“The website said they were low on stock of the item I wanted. The store had just received their stock, so they weren't low. The item was in a box in the back. Though there were two staff in the store and no other customers, the salesgirl wasn't willing to look! I travelled an hour to get there and the girl knew it. Customer service, online, wasn't any better. They didn't read my submission properly so talked about something else. People should check out other review sites since elsewhere I found only two positive reviews, both of them inferring that the people complaining shouldn't be. It was rather obvious that the two positive reviews were submitted by someone who owns, works for, or is a friend of someone from Mountain Warehouse!”

Posted 3 years ago

“I ordered a pair of ankle gaitors, only one came. I e-mailed them and now they are out of stock. Refunding me what I paid for the product but not refunding the delivery charge, I e-mailed them back to ask why they are not paying the delivery charge, but no reply.”

Posted 3 years ago

“I bought rain coat and trousers from Mountain Warehouse and both leeks....awful”

Posted 3 years ago

“Avoid avoid avoid ordering anything from this horrendous company.i ordered a coat for my son on 2nd aug,waited & waited,theyvfobbed me off saying there was problem with courier,then they told me the item was misplaced.I requested full refund& they told me the amount would be credited to my a/c,first it was 5 working days,i emailed them again asking about my refund& replied with it will be 14 working days due to covid pandemic.14 days passed,emailed them again& they insist it was credited to my a/c.I contacted my bank& theres no refund lodged from this company on any day for tbe mnth of aug.This is a scam company.do not order anything,im grateful i just lost€34.99”

Posted 3 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews