Since Saturday July 24th, 2021, I have tried to order multiple items from the Mountain Warehouse Online Store. Mountain Warehouse has significant problems and their customer contact centre is in significant trouble. This was my first order with Mountain Warehouse. Expect a ”1” star experience & a complete wasted of your time. Experience: 1. Shopping Cart (FAIL). Setup account + add items & repeatedly watch them disappear from the cart. Attempted numerous times on 2 different computers. No order# number generated. (big problem for a company who uses the order# as their primary reference key). Furnished multiple pictures to Mountain Warehouse customer service with clear descriptions of the transactional problems - highlighting the errors. The online issue is that I can add "2" items and then the 3rd deletes all the items. This has occurred (7+) times. I cannot process any of the items. I have to re-add each time. Complete waste of time. 2. Help Desk/Payment System (FAIL). Zendesk is absolute garbage. Wastes customer time. Creates problems rather than solving it. I received a "2" page generic e-mail response regarding "payment problems" that ignores the fact I could not initiate the payment process. It looks like someone copied & pasted a "canned" training manual response and sent it to me. 3. Rate Support (FAIL). Following any e-mail correspondence, I received numerous e-mails requesting to “rate the support received". This process is absolute rubbish. After 20+ emails they did not fix anything yet keep asking me to rate their horrible service. This is just plain stupid. 4. Marketing (FAIL). Received (6+) marketing e-mail "reminders" from London asking me ..."Did you leave something behind?... or… "Still thinking about it?" yet still indicating an “EMPTY” shopping cart with an "ASK" that I complete the transaction. This is crazy….I now receive two (2) marketing e-blasts every ~3-5 days. Note I did not opt in for marketing notifications. Who does this? I keep unsubscribing. Which legitimate company does this nonsense? Anyone heard of GDPR or CASL (Canadian Anti-Spam legislation)? Mountain Warehouse is not compliant. 5. Contact Centre - phone - (FAIL) Good luck if you can speak to anyone or if anyone calls you back. Repeated calls (3+) (#1-866-313-2393 + 1-866-619-0649 - twice hung up on. Contacted Mountain Warehouse retail store in Vaughn Mills (unfortunately cannot assist online customers). 6. Customer Service email (FAIL) I sent (23+) emails to the contact centre over a (3) week period. Still unfilled order. Slow to respond and unresponsive agents. Resolving customer queries as quickly as possible is a cornerstone of good customer service. Speed should be of the essence — especially for smaller issues that don’t take much time to solve. Instead I received a "pass the buck attitude" and “ repeatedly requests” (remember the order # issue) for the same info provided. No accountability. Multiple agents involved (Clare Judd, Maria Blyth, Wasiq Khan, Archana Paraig etc...) I think these are fake names and a generic AI is being used. No human element here….Expect generic AI responses requesting the same info (like an order #) and completely lack of follow-up by Mountain Warehouse. I sent pictures and clear documentation. Notified of request to have followup. Ignored. 7. Management Escalation (MARGINAL PASS) Finally received a call back from a manager in Germany (Sophie). Was initially very positive. Verbal commitment to honour the price, apply discount code & ship items. Some of the items were out of stock. Ok so we modified the order. Note I had previously being advised that a manager (Kelly Seingier) or alternative would call me back (3x). 8. Discount Codes (FAIL). I have been offered 10% & 20% (CUST20) discounts but unable to use them as the shopping cart is broken. Codes are useless if you cannot transact. 9. Fulfilment (FAIL) Received a Mountain Warehouse PayPal invoice 5 days later (asking for immediate payment). I initiated a bank transfer to my Paypal account (takes ~7-10 days). While awaiting the transfer I received a cancellation notice from Mountain Warehouse