Jane Whitfield
I bought a ladies Alaskan womens 3 in 1 coat 15 months ago specifically because it was advertised as waterproof and not just water resistant. It is not. Until recently it had only had light wear and mainly for the cold, and when used recently in heavy rain (and tbh not that heavy) the down inner was soaked! No good at all, and not just a little leak from one seam, 3/4 of the back and all arms were wet. I contacted mountain warehouse but because its more than 12 months they do not guarantee it. Is this really deemed acceptable that a waterproof coat is no longer waterproof after 15 months? They offered me a 20% discount voucher but why would I buy anything else from here when I have no confidence the product does what they claim? I asked for the manufacturers details but they won't give me those. I note someone else has the same experience of this particular coat not being waterproof. I would not recommend buying this coat if you want waterproof. I doubt I will buy anything from MW again.
2 years ago
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Mountain Warehouse has a 2.4 average rating from 358 reviews

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