I bought a Voyager 50L Wheelie Rucksack in July 2017. I was really pleased with it when I bought it but I used it for three return trips over the course of a year and during the return leg of the third trip the extending handle jammed. As it's really much more of a wheelie bag than a rucksack, it is useless without the extending handle. The return leg of my trip was at the end of July 2018. Mountain Warehouse refused to refund any part of the purchase price because I was outwith the 1 year guarantee period. They would not accept an argument that the rucksack was not fit for purpose or of satisfactory quality. I can only assume that they think a £100 rucksack should only last for 3 trips. They offered me15% off another purchase, which I refused. I can’t find any way of lodging a review of this product on their website. I have tweeted and emailed them to ask for advice about how to log a review with no response.