Placed a next day order for a number of items for a walking holiday. One item was missing from the order. Requested a refund which was issued but only after I printed off, signed, scanned and returned a document. Requested a refund for my delivery charge but it was rejected and I was told my order had arrived the next day. I challenge this as my full order did not arrive. Refunding delivery would have been a nice gesture to apologise for the inconvenience and not receiving my order in full. Mountain Warehouse should realise a small amount to you would have made my happy and kept my custom.